Ajiah Blake
Suffolk
Summary
Experienced in providing personal care and support to clients, including assistance with daily living activities such as meal preparation and personal hygiene. Demonstrated ability to maintain high standards of care through collaboration with interdisciplinary teams, ensuring quality patient interactions. Proven customer service skills developed in a call center environment, effectively addressing inquiries and processing requests while adhering to established regulations. Proficient in time management and housekeeping, contributing to a supportive and organized living environment for clients.
Overview
1
1
year of professional experience
Work History
Personal Care Aide
Hla Health Care
Portsmouth
08.2024 - Current
- Prepared meals according to dietary specifications and assisted with feeding when necessary.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Licensed Service Representative II
Gieco
04 2023 - 01.2025
- Process and documents all customer service request/actions in a call center environment.
- Determines the most effective technical approaches to problems requiring application of established analytical techniques, methods, standard regulations and procedures.
- Provides accurate and detailed information to customers in regards to established insurance laws and regulations.
- Reconciled conflicting and/or incomplete information which led to a 20 percent decrease inprocessing service request by ensuring proper codes are put in system.
- Accurately processes over 75 service request daily, providing excellent customer service, which led to 30 percent in que time for customers.
- Provides excellent customer service to all customer, which led to 100 percent customer service satisfaction rate on surveys.
- Determines payment of customer’s premiums based on locality, ensuring proper payment amount is set.
Laborer
Target Ware House
09 2020 - 06 2022
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
Education
GED -
College And Career Academy At Pruden
Suffolk, VirginiaSkills
- Proficient in Microsoft Office
- Time Management
- Customer Service
- Tech Savviness
- Housekeeping
- Serve safe
- Forklift Operator
- Dementia care
Personal Information
Timeline
Personal Care Aide
Hla Health Care
08.2024 - Current
Licensed Service Representative II
Gieco
04 2023 - 01.2025
Laborer
Target Ware House
09 2020 - 06 2022
GED -
College And Career Academy At Pruden