AJILÉ REID
Jersey City
Summary
Dedicated aviation professional with experience delivering exceptional customer service in both airport and inflight environments. Currently serving as a Customer Service Representative with United Airlines, supporting passengers through check-in, boarding, gate operations, and service recovery while maintaining the highest standards of safety, security, and regulatory compliance. Previous inflight experience with JetBlue Airways, providing outstanding passenger service in fast-paced, dynamic environments. CPR, AED, and First Aid Certified with strong communication, teamwork, conflict resolution, and a safety-first commitment to creating positive experiences for every customer.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
United Airlines
Newark, New Jersey
04.2024 - Current
- Assist passengers with check-in, boarding, flight changes, delays, cancellations, baggage, and special travel accommodations.
- Ensure compliance with United Airlines policies, TSA regulations, security procedures, and passenger safety standards.
- Coordinate safe, efficient boarding operations while supporting on-time departures and regulatory compliance.
- Collaborate with flight crews, gate agents, airport personnel, and leadership to deliver safe, seamless passenger experiences
Inflight Crew Member
JetBlue
Long Island City, New York
04.2022 - 10.2022
- Assisted passengers throughout all phases of flight while ensuring compliance with FAA regulations and company safety procedures.
- Collaborated with crew members to enhance hospitality and streamline inflight operations.
- Anticipated passenger needs, fostering a positive onboard experience through attentive, customer-focused service.
Front End Associate
Costco
Bayonne, New Jersey
01.2019 - 09.2021
- Addressed customer concerns while fostering a welcoming, positive environment, leading to improved customer satisfaction.
- Consistently contributed to departmental productivity while maintaining high customer satisfaction
- Trained and mentored new employees on customer service standards, operational procedures, and company expectations.
Education
Some College - Public Policy Analysis
Saint Peter’s University
Jersey City, NJHigh School Diploma - undefined
New Jersey City University
Jersey City, NJ06.2014
Skills
- Team collaboration
- Time management
- Interpersonal Skills
- Emergency Response Preparedness
- Adaptability
- Cultural competence & Inclusion
Certification
- CPR Certified
- AED Certified
- First Aid Certified
Timeline
Customer Service Representative
United Airlines
04.2024 - Current
Inflight Crew Member
JetBlue
04.2022 - 10.2022
Front End Associate
Costco
01.2019 - 09.2021
High School Diploma - undefined
New Jersey City University
Some College - Public Policy Analysis
Saint Peter’s University