Ajit Bhandari
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Test Engineer
Tech Mahindra
02.2022 - 08.2022
- Supported Dish Wireless Network Deployment and Optimization in Las Vegas, Oklahoma, Dallas, and Tennessee.
- Ensured compliance with industry standards by consistently adhering to strict safety protocols during all phases of testing.
- Developed strong relationships with clients by providing clear communication on project status and addressing concerns promptly.
- Maintained detailed documentation of test results, enabling efficient knowledge transfer within the team and to external stakeholders.
- Increased overall system reliability by identifying potential failure points early in the testing process and working closely with design teams to address them proactively.
- Boosted stakeholder confidence in product reliability with thorough documentation of test results and clear communication of findings.
Retail Sales Consultant/In-Home Sales Manager
AT&T
02.2015 - 09.2021
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Conducted regular product demonstrations, increasing interest in featured items.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Consultant
Landers Ford Lincoln Mercury
04.2013 - 02.2016
- Identify the customer's needs and requirements to find the right product.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Sales Associate
Americas Car Mart
01.2012 - 01.2013
- Boosted sales through effective negotiation skills and personalized recommendations based on customer needs.
- Organized and executed successful promotional events, attracting more potential buyers to the dealership.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT04.2024
High School Diploma -
Prime International Higher Secondary School
Kathmandu, Nepal01.2008
Skills
- Customer Support
- Performance Testing
- Software Debugging
- System Troubleshooting
- Wireless Technologies
- Documentation And Reporting
- Problem-Solving
- Customer Relationships
- Technical communication skills
- Cross-Functional Teamwork
- Network configuration
- Technical solution development
Certification
CompTIA A+ (Issued 02/2024)
ITIL Foundation (Issued 01/2024)
References
AVAILABLE UPON REQUEST
Timeline
Field Test Engineer
Tech Mahindra
02.2022 - 08.2022
Retail Sales Consultant/In-Home Sales Manager
AT&T
02.2015 - 09.2021
Sales Consultant
Landers Ford Lincoln Mercury
04.2013 - 02.2016
Sales Associate
Americas Car Mart
01.2012 - 01.2013
Bachelor of Science - Computer Science
Western Governors University
High School Diploma -
Prime International Higher Secondary School