Jesus Quintero
Peoria,IL
Summary
Driven by a commitment to excellence, I leveraged field testing expertise and problem-solving skills at Populus Group to enhance product performance and streamline testing processes. My collaborative approach and attention to detail resulted in significant efficiency improvements and strong client relationships, underscoring my adaptability and focus on quality outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Field Test Engineer
Populus Group
03.2024 - Current
- Optimized data collection methods, ensuring consistent and accurate results throughout the testing process.
- Increased efficiency in testing processes by introducing automation tools and scripting solutions to minimize manual labor requirements.
- Enhanced undercarriage product performance by conducting comprehensive field tests and identifying areas for improvement.
- Developed strong relationships with clients by providing clear communication on project status and addressing concerns promptly.
- Developed and implemented procedures to verify compliance with engineering standards.
- Monitored and evaluated engineering performance to recommend improvements.
- Streamlined testing processes by developing standardized procedures, resulting in increased efficiency.
Caterpillar R&D Technician
G&D Integrated
08.2010 - 03.2024
- Enhanced product quality by conducting thorough research and development tests on new materials.
- Supported continuous improvement initiatives through active participation in Lean Six Sigma projects, achieving process improvements across multiple operations.
- Evaluated potential suppliers and materials, ensuring optimal selections for cost-effective production strategies.
- Played a crucial role in patent application submissions by compiling detailed documentation related to R&D findings.
- Collaborated with cross-functional teams to identify areas for improvement and implement necessary changes.
- Improved overall product performance with meticulous testing, analysis, and data interpretation.
- Conducted comprehensive failure analysis investigations to identify root causes and recommend corrective actions.
- Ensured timely completion of projects by effectively prioritizing tasks and meeting strict deadlines.
- Trained new team members on proper procedures and best practices, fostering a culture of collaboration and knowledge-sharing among colleagues.
- Contributed towards workplace safety by adhering to established guidelines and promptly addressing any potential hazards.
Customer Service Representative
HGS - Hinduja Global Solutions
09.2018 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Car Detailer Specialist
BMW of Peoria
10.2016 - 02.2018
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
- Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
- Washed cars and trucks daily for auto dealership.
Maintenance Technician
O'Brien Steel Service
05.2008 - 04.2010
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
Education
High School Diploma -
Peoria High School
Peoria, IL05.2010
Skills
- Field Testing Expertise
- Problem-Solving
- Attention to Detail
- Customer Service
- Team Collaboration
- Quality Control
- Team building
- Relationship Building
- Adaptability and Flexibility
- Active Listening
- Reliability
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Field Test Engineer
Populus Group
03.2024 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
09.2018 - 11.2019
Car Detailer Specialist
BMW of Peoria
10.2016 - 02.2018
Caterpillar R&D Technician
G&D Integrated
08.2010 - 03.2024
Maintenance Technician
O'Brien Steel Service
05.2008 - 04.2010
High School Diploma -
Peoria High School
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