Ajla Arnaut
Roseville,CA
Summary
Patient-focused healthcare professional with over four years of caregiving experience and a strong background in customer service. Experienced in patient communication, scheduling, insurance verification, and maintaining confidentiality. Currently pursuing a bachelor’s degree in Health Science and seeking a patient access or healthcare support role where compassion, organization, and attention to detail are valued.
Overview
6
6
years of professional experience
Work History
IHSS Caregiver
In-Home Support Services (IHSS)
Roseville, CA
03.2020 - Current
- Provide daily care for a medically dependent individual, including assistance with activities of daily living (ADLs)
- Administer medications safely and according to care plan
- Communicate changes in condition to family and healthcare providers
- Maintain confidentiality and follow HIPAA guidelines
- Assist with appointment scheduling and care coordination
- Document care activities accurately
Team Member
Whole Foods Market
Cupertino, CA
12.2023 - 06.2024
- Picked and packed online grocery orders accurately and efficiently
- Selected fresh, high-quality products while following food safety and quality standards
- Navigated the store quickly to meet order time goals and customer deadlines
- Communicated with team members regarding out-of-stock items and substitutions
- Labeled, staged, and prepared completed orders for pickup or delivery
- Provided friendly customer service when assisting customers in-store
- Maintained a clean and organized work area in compliance with store policies
Sales Associate
Brandy Melville
San Jose
12.2021 - 02.2022
- Provided friendly, attentive customer service in a fast-paced retail environment
- Assisted customers with product selection, sizing, and styling recommendations
- Operated cash register and handled cash and card transactions accurately
- Maintained organized sales floor through restocking, folding, and visual merchandising
- Supported inventory control and loss prevention procedures
- Collaborated with team members to meet daily sales and customer service goals
- Resolved customer questions and concerns professionally
Education
Bachelor of Science - Health Science
California State University, Sacramento
Sacramento, CA05.2027
Associate's degree - Liberal Arts & Sciences
De Anza College
Cupertino, CA06.2025
High School Diploma -
Prospect High School
Saratoga, CA06.2023
Skills
- Patient registration and check-in
- Customer service and front-desk support
- Insurance verification and eligibility review
- Appointment scheduling and coordination
- Data entry with high attention to accuracy
- Cash handling and point-of-sale transactions
- Patient communication and active listening
- Care coordination and follow-up support
- Confidentiality and HIPAA awareness
- Multitasking in fast-paced environments
- Problem solving and conflict resolution
- Collaboration within interdisciplinary teams
- Medication administration (caregiver setting)
- Time management and organization
- Bilingual communication (English & Serbo-Croatian)
Languages
Serbo-Croatian - Expert
English - Expert
Timeline
Team Member
Whole Foods Market
12.2023 - 06.2024
Sales Associate
Brandy Melville
12.2021 - 02.2022
IHSS Caregiver
In-Home Support Services (IHSS)
03.2020 - Current
Associate's degree - Liberal Arts & Sciences
De Anza College
Bachelor of Science - Health Science
California State University, Sacramento
High School Diploma -
Prospect High School