Anthony H. Johnson
Oakland,CA
Summary
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Overview
8
8
years of professional experience
Work History
Residential Counselor
Telecare Corporation
11.2024 - Current
- Facilitated daily living skills training for residents, promoting independence and personal growth.
- Developed individualized care plans in collaboration with multidisciplinary teams to address unique resident needs.
- Implemented behavioral management strategies, effectively reducing incidents and enhancing community harmony.
- Mentored junior staff on best practices for resident interaction and crisis intervention techniques.
Fueling & Equipment Maintenance Technician
BWI Prime Flight
06.2024 - 11.2024
- Safely fueled aircraft and ensured proper fuel loading and balance.
- Assisted in defueling operations and adhered to strict safety protocols.
- Conducted routine inspections and maintenance on ground support equipment to ensure optimal functionality.
- Diagnosed equipment malfunctions using advanced troubleshooting techniques to minimize downtime.
Bike & Treadmill Technician
Dick’s Sporting Goods
08.2023 - 05.2024
- Assembled, repaired, and maintained bicycles and treadmills, ensuring high-quality standards.
- Diagnosed and resolved technical issues with sporting equipment, enhancing customer satisfaction.
- Provided expert recommendations on product selection based on customer needs.
- Maintained organized and efficient repair workspace, adhering to safety standards.
- Operated and maintained inventory management systems to ensure accurate stock levels.
Customer Service Representative
Hulu
01.2019 - 08.2022
- Provided fast, efficient service, resolving customer inquiries and technical issues.
- Collaborated with team members to deliver high customer satisfaction.
- Resolved customer inquiries through multi-channel support, enhancing overall satisfaction and loyalty.
- Implemented strategies for upselling subscription plans, contributing to revenue growth initiatives.
Solar Sales Representative
Unlimited Solar
08.2018 - 01.2019
- Developed customized solar solutions addressing client energy needs and budget constraints.
- Conducted comprehensive market analysis to identify growth opportunities in local communities.
- Built and maintained client relationships through regular follow-ups and personalized service.
- Implemented strategies to improve conversion rates, enhancing overall sales performance.
- Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
Apparel Designer
Bloomingdale’s
10.2017 - 08.2018
- Designed seasonal apparel collections aligning with market trends and customer preferences.
- Sketched artistic and fresh designs for consideration.
- Gathered information from vendors regarding market trends and competitor activity.
Education
Bachelor of Science - Textile Designing
Virginia State University
Petersburg, VA01.2019
High School Diploma - undefined
Merrill F. West High School
Tracy, CA01.2017
Skills
- Google IT Support Certificate (Completed: July 12, 2023)
- HVAC Service Technician Training (Hands-on experience)
- OSHA Safety Certification (if applicable)
- Skilled in diagnosing and resolving HVAC system issues, minimizing downtime and maximizing system longevity
- Experienced with both residential and commercial HVAC installations, ensuring compliance with all safety and building codes
- Ability to read and interpret blueprints, schematics, and technical manuals to guide HVAC system installations and repairs
- Mechanical & Electrical Troubleshooting
- Equipment Maintenance & Repair
- Hand & Power Tools Operation
- Schematic & Blueprint Reading
- CAD Software & Technical Drawings
- Customer Service & Technical Support
- Problem-solving skills
- Sales strategies
- Upselling
- Outgoing personality
Timeline
Residential Counselor
Telecare Corporation
11.2024 - Current
Fueling & Equipment Maintenance Technician
BWI Prime Flight
06.2024 - 11.2024
Bike & Treadmill Technician
Dick’s Sporting Goods
08.2023 - 05.2024
Customer Service Representative
Hulu
01.2019 - 08.2022
Solar Sales Representative
Unlimited Solar
08.2018 - 01.2019
Apparel Designer
Bloomingdale’s
10.2017 - 08.2018
High School Diploma - undefined
Merrill F. West High School
Bachelor of Science - Textile Designing
Virginia State University
Additional Skills
- Strong analytical and problem-solving abilities
- Excellent teamwork and communication skills
- Familiarity with industry safety and compliance standards