Alexis Johnson
Hillside
Summary
Driven and compassionate administrative professional. Adaptable, reliable and efficient with 10+ years’ experience supporting physicians in high paced environments. Strong operational administrative support function with strengths in ensuring high patient satisfaction and consistent revenue growth. Diverse skills in organizing, guiding and monitoring services in a medical office and hospital setting.
Overview
9
9
years of professional experience
Work History
Patient Admitting Representative
University Hospital
Newark,NJ
01.2021 - Current
- Facilitated patient admissions by verifying insurance information and collecting necessary documentation.
- Streamlined check-in processes, enhancing patient experience and reducing wait times.
- Trained new staff on admission procedures and hospital protocols to ensure consistency.
- Implemented electronic health record systems for efficient data entry and retrieval of patient information.
- Conducted regular audits of admission records to ensure compliance with hospital policies and regulations.
- Monitored patient flow, addressing issues proactively to maintain operational efficiency in admissions area.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, safeguarding sensitive data at all times.
- Coordinated bed assignments with nursing staff, optimizing room utilization and improving overall hospital operations efficiency.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Office Supervisor
Nuerological Institue of New Jersey
Newark,NJ
09.2016 - 01.2021
- Acted as primary point of communication for attending physicians and care teams, improving workflow coordination and operational efficiency.
- Managed automated physician and provider scheduling systems, creating and maintaining templates that improved clinic flow and reduced scheduling conflicts.
- Oversaw patient registration processes, insurance documentation, and maintenance of 100% compliant clinical and financial records within the EMR.
- Applied working knowledge of medical terminology, insurance regulations, billing practices, and coding support to optimize reimbursement and reduce errors.
- Coordinated patient procedures including scheduling, prior authorizations, referrals, and pre-service documentation, supporting timely delivery of care.
- Prepared data for monthly operational reports, special analyses, and program evaluations as requested by physicians and leadership.
- Trained and onboarded 10+ administrative support staff, maintaining mandatory training schedules and improving team readiness.
- Assisted in creating and managing staff schedules for 15–20 personnel, ensuring coverage and continuity of operations.
- Performed additional administrative and operational functions including invoice processing, reporting, and financial deposits.
Education
High School Diploma -
Union Catholic High School
Scotch Plains, NJSkills
- Strong empathy
- HIPAA compliance
- Patient registration
- Insurance verification
- Medical terminology
- EMR/EHR
- ICD Coding
Timeline
Patient Admitting Representative
University Hospital
01.2021 - Current
Office Supervisor
Nuerological Institue of New Jersey
09.2016 - 01.2021
High School Diploma -
Union Catholic High School