Madison Lainhart
Lebanon,IN
Summary
I am a knowledgeable Patient Registration Representative, highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Patient Admitting Representative
Carefirst Urgent Care
08.2023 - Current
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Updated patient demographic information in Experity to prevent treatment and recordkeeping errors.
Field Sales Engineer
Bear VAI Technology
01.2021 - 01.2023
- Maintained customer relationships by providing prompt responses to inquiries and requests.
- Monitored competitor activities within assigned territory.
- Negotiated pricing agreements with clients according to established guidelines.
- Identified customer needs and recommended solutions based on those needs.
- Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
Patient Admitting Representative
CareFirst Urgent Care
01.2020 - 01.2021
- Prepared admission packets containing all necessary forms for review by physicians.
- Collected co-pays at time of service according to established policy.
- Answered telephone inquiries from potential patients seeking information about services offered by the facility.
- Provided translation services between English and Spanish speaking patients when necessary.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Verified patient information and insurance coverage to ensure accuracy.
- Obtained signatures on consent forms, financial agreements, and other documents required for admission.
Store Associate
Kate Spade
01.2019 - 01.2020
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Ensured the cleanliness and tidiness of the store.
- Provided cash register operations and handled customer payments.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Merchandising Assistant Store Manager
The Loft
01.2019 - 01.2020
- Maximized sales opportunities through effective management of merchandise flow from backroom storage to store shelves.
- Reviewed daily sales and inventory levels to ensure accuracy of product availability.
- Provided leadership support for a team of 20+ sales associates by setting goals and providing guidance when needed.
- Implemented strategies designed to increase customer engagement with products and services.
Billing Assistant
Quest Lasercut
01.2017 - 01.2019
- Managed customer accounts and updated records as needed.
- Organized, opened and filed incoming mail.
- Processed and submitted invoices for payment in a timely manner.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Generated customer statements on a regular basis.
Cashier
Health Foods Unlimited
01.2015 - 01.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Patient Admitting Representative
Carefirst Urgent
Education
Occupational Therapy
Sinclair Community College
01.2019
High School Diploma -
Miamisburg High School
01.2017
Skills
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Strong Interpersonal Skills
- Electronic Recordkeeping
- Payment Collection
- Medical Terminology Knowledge
- Building Rapport and Credibility
- Patient Confidentiality and Data Security
- Calm and Effective Under Pressure
References
References available upon request.
Timeline
Patient Admitting Representative
Carefirst Urgent Care
08.2023 - Current
Field Sales Engineer
Bear VAI Technology
01.2021 - 01.2023
Patient Admitting Representative
CareFirst Urgent Care
01.2020 - 01.2021
Store Associate
Kate Spade
01.2019 - 01.2020
Merchandising Assistant Store Manager
The Loft
01.2019 - 01.2020
Billing Assistant
Quest Lasercut
01.2017 - 01.2019
Cashier
Health Foods Unlimited
01.2015 - 01.2017
Patient Admitting Representative
Carefirst Urgent
Occupational Therapy
Sinclair Community College
High School Diploma -
Miamisburg High School