A. Joy Rivera

Compassionate, innovative, and resourceful leader with a proven track record of driving organizational success and fostering collaboration. Skilled in strategic planning and designing programmatic solutions to enhance efficiency, productivity, safety, and customer satisfaction. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills and articulate communication style focused on establishing and fortifying productive professional relationships.

• Earned top tier team and employee engagement scores for Patient Safety and Patient Relations Departments for the last 5 years.
• Redesigned the health system’s approach to investigating events to promote a just culture and increasing system focused interventions by 50% and proactive improvements efforts by 30%.
• Retracted Immediate Jeopardy (IJ) citation by formulating and executing a robust action plan for managing the redesign of entrance Covid screening process within 24 hours.
• Reduced wrong site/patient imaging errors from 4% to 0% after 10 years of no improvement by redesigning radiology technologists’ workflow.
• Increased efficiency and facilitated appropriate information flow for ICU provider hand-off process; saving on average 1.8 minutes per patient, reducing total hand-off time by 36 minutes, equating to a cost savings of $2.8 million per year of provider time.
• Oversaw usability and workflow design for technology implementations, including Epic, Smart IV pumps, Rauland, and Patient Monitors
• Human Factors Ergonomic Society Woman of the Year, 2018

• Certified Professional in Human Factors in Health Care (CPHFH), Institute for Healthcare Improvement, 2025
• Prosci Change Management Certification, 2015
• Just Culture Manager Training Certification, Institute for Healthcare Improvement, 2013
• Patient Safety Certificate, University of Wisconsin-Madison, Madison, WI, 2011

• Board Member, La Causa, 01/01/24 - Present
• Board Member, Center for Independence (CFI), 01/01/21 - Present
• Adjunct Assistant Professor, Department of Industrial & Systems Engineering, University of Wisconsin-Madison, 01/01/15 - 12/31/16

Reducing Patient Fall Risks

• Dates: 01/01/18 - 12/31/19
• Role: Consulting
• Institution: Rush University Medical Center

Medication-Related EHR Usability & Safety Hazards in Pediatrics

• Dates: 01/01/17 - 12/31/18
• Funding Source: Subcontract from National Center for Human Factors in Healthcare, MedStar Health Research Institute via Pew Charitable Trusts
• Site PI: Rivera
• Funding Amount: $50,000

DoseEdge IV Workflow System Work System & Safety Analysis

• Dates: 01/01/14 - 12/31/15
• Funding Source: Baxter
• Funding Amount: $52,291
• PI/Consultant: Rivera

Improving Interruption Management in Community Pharmacies

• Dates: 01/01/14 - 12/31/15
• Funding Source: Community Pharmacy Foundation
• Funding Amount: $40,000
• PI: Michelle Chui, PhD
• Consultant: Rivera

Patient Discharge Process Needs-Assessment

• Dates: 01/01/13 - 12/31/15
• Funding Source: Health Sciences South Carolina
• Funding Amount: $14,958
• PI/Consultant: Rivera

Anesthetic Medication Work Systems Analysis

• Dates: 01/01/13 - 12/31/14
• Focus: Self-Filled vs Prefilled Medication Syringes in the Operating Room
• Funding Source: Subcontract from Medical University of South Carolina
• Funding Amount: $22,757
• PI: Rivera

Implementation & Use of Electronic Health Records

• Dates: 01/01/12 - 12/31/14
• Funding Source: Clemson University
• Funding Amount: $11,200
• PI: Rivera

Health IT Extension Program

• Dates: 01/01/12 - 12/31/14
• Subcontract from: University of South Carolina
• Funding Amount: $44,776
• PI: Anand Gramopadhye, PhD
• Co-PI: Rivera-Rodriguez

Consumer Health IT in the Home Designers’ Guide

• Dates: 01/01/10 - 12/31/11
• Role: Consulting
• Institution: National Academies of Science

Interruptions in Healthcare Study

• Dates: 01/01/10 - 12/31/11
• Context: Dissertation
• Support: Graduate Engineering Research Scholar Fellowship
• Advisor: Dr. Ben-Tzion Karsh

Nursing, Technologies & Medication Management

• Dates: 01/01/07 - 12/31/09
• Funding Source: Robert Wood Johnson Foundation – RWJF 61148
• Funding Provided to: Pascale Carayon, PhD (PI), Ben-Tzion Karsh, PhD (PI), and Mary Ellen Murray, PhD, RN (PI)

Bar Coding & Patient & Employee Safety

• Dates: 01/01/06 - 12/31/08
• Funding Source: Agency for Healthcare Research & Quality
• Grant Number: R01 HS013610-01
• PI: Ben-Tzion Karsh, PhD

Refereed Journal Articles

• Valdez, R. S., Holden, R. J., Rivera, A. J., Ho, C. H., Madray, C. R., Bae, J., ... & Carayon, P. (2021). Remembering Ben-Tzion Karsh's scholarship, impact, and legacy. Applied Ergonomics, 92, 103308.,
• Perry, S. J., Catchpole, K., Rivera, A. J., Parker, S. H., & Gosbee, J. (2021). ‘Strangers in a strange land’: Understanding professional challenges for human factors/ergonomics and healthcare. Applied Ergonomics, 94, 103040.,
• Catchpole, K., Bowie, P., Fouquet, S., Rivera, A.J., & Hignett, S. (2021). Frontiers in human factors: embedding specialists in multi-disciplinary efforts to improve healthcare. International Journal for Quality in Health Care, Volume 33, Issue Supplement_1, January 2021, Pages 13–18.,
• Ponnala, S. & Rivera, A. J. (2019). Human Factors Engineering: Status, Interventions, Future Directions in Pediatrics. Current Treatment Options in Pediatrics, 5(2), 145-164.,
• Ratwani, R. M., Savage, E., Will, A., Fong, A., Karavite, D., Muthu, N., Rivera, A.J. ... & Grundmeier, R. (2018). Identifying Electronic Health Record Usability and Safety Challenges in Pediatric Settings. Health affairs, 37(11), 1752-1759.,
• Reddy, A., Abebe, E., Rivera, A. J., Stone, J. A., & Chui, M. A. (2019). Interruptions in community pharmacies: Frequency, sources, and mitigation strategies. Research in Social and Administrative Pharmacy, 15(10), 1243-1250.,
• Holman, G. T., Waldren, S. E., Beasley, J. W., Cohen, D. J., Dardick, L. D., Fox, C. H., Marquard, J…...& Rivera, A. J., Wetterneck, T.B. (2018). Meaningful use’s benefits and burdens for US family physicians. Journal of the American Medical Informatics Association, 25(6), 694-701.,
• Valdez, R. S., McGuire, K. M., & Rivera, A. J. (2017). Qualitative ergonomics/human factors research in health care: Current state and future directions. Applied Ergonomics, 62, 43-71.,
• Yang, Y.* & Rivera, A. J., Fortier, C. R., & Abernathy, J. H. (2016). A human-factors engineering study of the anesthesia medication process during an anesthetic: Self-filled syringes vs. prefilled syringes. Anesthesiology. 124(4), 795-803.,
• Holden, R. J., Rivera, A. J., & Carayon, P. (2015). Occupational Macroergonomics: Principles, Scope, Value, and Methods. IIE Transactions on Occupational Ergonomics and Human Factors, 3(1), 1–8.,
• Yang, Y.*, & Rivera, A. J. (2015). An observational study of hands-free communication devices mediated interruption dynamics in a nursing work system. Journal of Health Policy and Technology. 4(4), 378-386.,
• Holden, R. J., Brown, R. L., Scanlon, M. C., Rivera, A. J., & Karsh, B. T. (2014). Micro-and macroergonomic changes in mental workload and medication safety following the implementation of new health IT. International Journal of Industrial Ergonomics. 49(x), 131-143.,
• Madathil, K. C.*, Rivera-Rodriguez, A. J., Greenstein, J. S., & Gramopadhye, A. K. (2015). Healthcare information on YouTube: A systematic review. Health Informatics Journal. 21(3) 173-194.,
• Rivera, A. J. (2014). A Socio-Technical Systems Approach to Studying Interruptions: Understanding the interrupter’s perspective. Applied Ergonomics, 45, 747-56.,
• Carayon, P., Wetterneck, T.B., Rivera-Rodriguez, A. J., Hundt, A.S., Hoonakker, P., Holden, R. J., Gurses, A. P. (2014). Human factors systems approach to healthcare quality and patient safety. Applied Ergonomics, 45(1), 14-25.,
• Carayon, P., Karsh, B-T., Gurses, A.P., Holden, R., Hoonakker, P., Schoofs Hundt, A., Montague, E., Rivera- Rodriguez, A. J., Wetterneck. T.B. (2013). Macroergonomics in Healthcare Quality and Patient Safety. Reviews of Human Factors and Ergonomics, 8(1), 4-54.,
• Holden, R.J., Carayon, P., Gurses, A.P., Hoonakker, P., Hundt, A.S., Ozok, A.A., Rivera-Rodriguez, A.J. (2013). SEIPS 2.0: A human factors framework for studying and improving the work of healthcare professionals and patients. Ergonomics, 56(11), 1669-86.,
• Rivera-Rodriguez, A.J., Faye, H., Karsh, B., Carayon, P., Baker, C. & Scanlon, M. (2012). A Survey Study of Nursing Contributions to Medication Management with Special Attention to Health Information Technology. IIE Transactions on Healthcare Systems Engineering, 2(3), 202-10.,
• Holden, R. J., Rivera-Rodriguez, A. J., Faye, H., Scanlon, M.C., Karsh, B. (2012). Automation and adaptation: nurses’ problem-solving behavior following the implementation of bar-coded medication administration technology. Cognition, Technology & Work, 15(3) 283-96.,
• Beasley, J.W., Wetterneck, T.B., Temte, J., Lapin, J. A., Smith, P., Rivera-Rodriguez, A.J., & Karsh, B.T., (2011). Information Chaos in Primary Care: Implications for Physician Performance and Patient Safety. Journal of the American Board of Family Medicine, 24(6), 745-51.,
• Faye, H., Rivera-Rodriguez, A.J., Karsh, B., Hundt Schoofs, A., Baker, C., & Carayon, P. (2010). Involving ICU Nurses in a Proactive Risk Assessment of the Medication Management Process. The Joint Commission Journal on Quality and Patient Safety, 36(8), 376-84.,
• Rivera-Rodriguez, A.J., & Karsh, B. (2010). Interruptions and Distractions in Healthcare: Review and Reappraisal. Quality and Safety in Health Care, 19(4), 304-12.,
• Rivera, A.J., & Karsh, B. (2008). Human Factors and Systems Engineering Approach to Patient Safety for Radiotherapy. International Journal of Radiation, Oncology, Biology, Physics, 71(1), S174-77.,
• Holden, R.J., Or, K.L., Alper, S.J., Rivera, A.J., & Karsh, B. (2008). A change management framework for macro ergonomic field research. Applied Ergonomics, 39 459-74.,

Refereed Proceedings Articles

• Josias, L., Demagalski, J., Donovan, S. L., Rivera, A. J., & Won, J. C. (2018, September). Real World Strategies to Achieve Human Factors Integration. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 62, No. 1, pp. 460-464). Sage CA: Los Angeles, CA: SAGE Publications.,
• Rivera, A. J., Khunlertkit, A, Cooks, A., Yin, S., Tran, G.M., Kellogg, K. M., Patterson, M., Deutsch, E.S., Keebler, J. R., Lazzara, E., Blickensderfer, E., Looke, T. D. (2018, March). Root Cause Analysis: The HFE Practitioner's Journey from Individual Blame to System Fixes. In Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care. Sage CA: Los Angeles, CA: SAGE Publications.,
• Catchpole, K., Cohen, T., Rivera, A. J., Anderson-Montoya, B., Jeffcott, S. (2018, March). Survival and Success in Clinically-Embedded Human Factors Practice. In Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care. Sage CA: Los Angeles, CA: SAGE Publications.,
• Khunlertkit, A., Rivera, A. J., Yin, S., Wolf, L., Karavite, D., Dulude, C., & Regli, S. H. (2017, June). Who is Drinking Our Kool-Aid? Hear Clinicians’ Perspective of their Human Factors Practitioner. In Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care (Vol. 6, No. 1, pp. 234-237). Sage CA: Los Angeles, CA: SAGE Publications.,
• Xiao, Y., Rivera, A. J., Probst, C. A., Blocker, R., Wolf, L., & Kellogg, K. M. (2017, September). Human Factors in the Wild: SOLUTIONS for Mitigating the Negative Impact of Interruptions in Healthcare (Discussion Panel). In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 61, No. 1, pp. 630-634). Sage CA: Los Angeles, CA: SAGE Publications.,
• Khunlertkit, A., Yin, S., Rivera, A. J., Tremoulet, P., Won, J., Tran, G., & Wolf, L. (2017, September). Human Factors in the Wild Delivering Safety in the Pediatric World (Discussion Panel). In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 61, No. 1, pp. 620-624). Sage CA: Los Angeles, CA: SAGE Publications.,
• Holman, G. T., Waldren, S. E., Rivera, A. J., & Dardick, L. D. (2016, June). Using Challenges Associated Meaningful-Use Criteria to Prioritize Needed Changes in Electronic Health Records. In Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care (Vol. 5, No. 1, pp. 55-60). Sage India: New Delhi, India: SAGE Publications.,
• Khunlertkit, A., Rivera, A. J., Yin, S., Dulude, C., Regli, S. H., & Wolf, L. (2016, September). Human Factors in the Wild: Getting the Human Factors Foot in the Healthcare Door. (Discussion Panel). In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 60, No. 1, pp. 652-656). Sage CA: Los Angeles, CA: SAGE Publications.,
• Yang, Y.*, & Rivera, A. J. (2016, September). A qualitative observation study: Pediatric ICU nurses’ decisions and performance during HCD-mediated interruption process. In Proceedings of the 2016 Human Factors and Ergonomics Society Annual Meeting, 60(1). Washington, DC.,
• Ratwani, R., Hettinger, Z., Brixey, J., Rivera, A. J., & Colligan, L. (September 2014). Managing Interruptions in Healthcare: From Theory to Practice. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 58, No. 1, pp. 624-628). Sage CA: Los Angeles, CA: SAGE Publications.,
• Yang, Y.*, Rivera, A. J., Fortier, C., & Abernathy, J. (2014, September). Ineradicable System Vulnerabilities in the Anesthesia Pre-Filled Syringe Medication Management Process. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 58, No. 1, pp. 180-184). SAGE Publications.,
• Yang, Y.*, Rivera, A. J., Fortier, C., & Abernathy, J. (2014, June). A Macroergonomic Usability Evaluation of Pre-filled Medication Syringes. Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. SAGE Publications.,
• Yang, Y.*, Rivera, A. J., & Van Aken, E. (2014, May). A Multi-level Ergonomic Examination of Nurses' Stress in an Emergency Department. Proceedings of the 2014 Industrial & Systems Engineering Research Conference. Montreal, Canada., Hobbs, A.J.
• Rivera, A.J., (2014, May). Including patients and families on healthcare teams: a literature review. Proceedings of the 2014 Industrial and Systems Engineering Research Conference. Montreal, Canada.,
• Rivera-Rodriguez, A. J., McGuire, K., Carayon, P., Kleiner, B., Wears, R., Robertson, M., Holden, R.J., & Waterson, P. (2013, September). Multi-Level Ergonomics Determining How To Bound Your System. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 57, No. 1, pp. 1104-1108). SAGE Publications.,
• Carayon, P., Kleiner, B., Robertson, M., Weinger, M., Wetterneck, T., Holden, R., Rivera-Rodriguez, A.J., & Montague, E. (2013, September). A Tribute to Bentzi Karsh His Contributions to Macroergonomics in Health Care Research and Education. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 57, No. 1, pp. 623-624). SAGE Publications.,
• Jahn, M.*, Rivera-Rodriguez, A. J. (2013, May). Designing Patient Rooms to Facilitate Patient-Centered Care. Proceedings of the 2013 Industrial and Systems Engineering Research Conference. San Juan, Puerto Rico.,
• Holden, R. J., Montague, E., Carayon, P., Hoonakker, P., Waterson, P., Wetterneck, T., Gurses, A., & Rivera-Rodriguez, A. J. (2012, September). Macroergonomics in healthcare: principles, progress, and prospects. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 56, No. 1, pp. 1293-1297). SAGE Publications., Jahn, M.
• Gombert, J.*, Rivera-Rodriguez, A.J. (2012, May). Is Teamwork Really that Beneficial in Health Care? Proceedings of the 2012 Industrial and Systems Engineering Research Conference, Orlando, Florida.,
• Law, K.*, Morsberger, J.*, Rivera-Rodriguez, A.J. (2012, May). Adverse Events Caused by Medication Management in the Geriatric Population. Proceedings of the 2012 Industrial and Systems Engineering Research Conference, Orlando, Florida.,
• Beasley, J.W., Karsh, B., Temte, J., Lapin, J.A., Wetterneck, T., Smith, P.A., Rivera-Rodriguez, A.J. (2010, May). Information chaos in primary care: Implications for patient safety. 10th WONCA World Conference of Family Doctors, Cancun, Mexico.,
• Karsh, B. T., Garrett, S. K., Rogers, M. L., Rivera-Rodriguez, A. J., Marquard, J. L., & Wetterneck, T. B. (2010, September). Human Factors Contributions toward Medication Safety. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 54, No. 12, pp. 812-815). SAGE Publications.,
• Faye, H., Carayon, P., Karsh, B., Rivera, A.J., Murray, M. E., Scanlon, M.C., & Baker, C. (2008, June). ICU nurse medication management: decision-making in a complex environment. 2nd Healthcare Systems Ergonomics and Patient Safety International Conference, Strasbourg, France.,
• Holden, R.J., Alper, S.J., Scanlon, M.C., Murkowski, K., Rivera, A.J., & Karsh, B. (2008, June). Challenges and problem-solving strategies during medication management: A study of a pediatric hospital before and after bar-coding. 2nd Healthcare Systems Ergonomics and Patient Safety International Conference, Strasbourg, France.,
• Rivera, A.J., Alper, S.J., Scanlon, M.C., Murkowski, K., Kaushal, R., & Karsh, B. (2008, March). Healthcare Interruptions in the Medication Administration Process. Presented at the 9th International Symposium on Human Factors in Organizational Design and Management. Guaruja, Sao Paulo, Brazil.,
• Alper, S.J., Rivera, A.J., Holden, R.J., Scanlon, M. Murkowski, K., & Karsh, B. (2008, March). Routine and situational violations during medication administration. Proceedings of the 9th International Symposium on Human Factors in Organizational Design and Management. Guaruja, Sao Paulo, Brazil.,
• Holden, R. J., Alper, S.J., Rivera, A.J., Or, K.L., & Karsh, B. (2008, March). Macroergonomic Field Research Reframed: What can be (and has been) Learned by Field Researchers from Change Management Theory. Presented at the 9th International Symposium on Human Factors in Organizational Design and Management. Guaruja, Sao Paulo, Brazil.,

* Denotes Student

Book Chapters

• Rivera A.J., Good G.L., Auerbach M. (2021) Working with Healthcare Subject Matter Experts and Clinical Stakeholders. In: Deutsch E.S., Perry S.J., Gurnaney H.G. (Eds) Comprehensive Healthcare Simulation: Improving Healthcare Systems. Comprehensive Healthcare Simulation. Springer, Cham. https://doi.org/10.1007/978-3-030-72973-8_27.,
• Karsh, B., Wetterneck, T., Holden, R. J., Rivera-Rodriguez, A. J., Faye, H., Scanlon, M., Carayon, P., Alper, S. J., (2011). Bar coding in medication administration. In Y. Yih (Ed.) Handbook of Healthcare Delivery Systems. Boca Raton, FL: CRC press.,
• Rivera-Rodriguez, A. J. and Karsh, B. (2010). Human Factors Engineering: An Overview. In T. Pawlicki, P. Dunscombe, A. J. Mundt, and P. Scalliet (Eds.). Quality and Safety in Radiotherapy. P. 223-227.,

Invited Lectures & Presentations

• “Proactive Safety: From Theory to Practice” Agency of Healthcare Research and Quality 15thAnnual Meeting of PSOs. Washington DC. 20 April 2023. Peer-reviewed Presentation.
• “Keynote - Embedded HFEs in Healthcare: Successes and Challenges” HFES 2023 International Symposium on Human Factors and Ergonomics in Health Care. Orlando, FL. 27 March 2023. Invited Presentation.
• “Safety II: From Theory to Practice” RL Datix Palooza. Orlando, FL. 23 March 2023. Peer-reviewed Presentation.
• “Clinical Human Factors “in the Wild”: Leading Change in Patient Safety” HFES 2022 International Symposium on Human Factors and Ergonomics in Health Care. Virtual. 9 June 2022. Invited Presentation.
• “Human Factors Engineering: Assessment and Usability Testing as a Patient Safety Strategy” 2021 Wisconsin Society for Healthcare Risk Management Virtual Spring Conference. 30 April 2021. Invited Presentation.
• “Using the HFE to Integrate Safety II into Practice” 2018 Quality and Safety in Children's Health Conference. San Diego, CA. 5 March 2018. Invited Presentation.
• “Human Factors and Ergonomics” Solutions for Patient Safety National Learning Session. Chicago, IL. 28 September 2017. Invited Presentation.
• “Human Factors Engineering in Healthcare: Framing Human Error in a New Light” Children’s Hospital Association, Laboratory Directors Forum. Miami, FL. 4 May 2017. Invited Presentation
• “Human Factors Engineering application to Health IT” American Association of Medical Instrumentation. Annapolis, MD. 13 April 2017. Invited Presentation.
• “Collaborating with Human Factors Engineers” Systems Engineering Initiative for Patient Safety Workshop. Jacksonville, FL. 3 April 2017. SEIPS Faculty Invited Presentation.
• “Human Factors: Fixing Technology Risks to Kids” National Patient Safety Foundation. Scottsdale, AZ. 24 May 2016. Peer-reviewed Presentation.
• “Collaborating with Epic to Improve Usability” Epic User Group Meeting, Safety Forum. Verona, WI. 19 September 2016 Peer-reviewed Presentation.

“Human Factors Applied to Healthcare” Maureen T. Rich Memorial Pediatric Respiratory Conference. Milwaukee WI, 10 April 2018. Invited Presentation

• “Human Factors Applied to Healthcare” Wisconsin Society of Healthcare Risk Management, Madison, WI. 29 April 2016. Invited Presentation
• “Human Factors Applied to Healthcare” Children’s Hospital Association, Quality and Safety in Children’s Health Conference. New Orleans, LA 7 March 2016. Invited Presentation
• “Human Factors.” Child Health Patient Safety Organization’s Annual Meeting, St. Louis, MO, 27 October 2015. Invited Presentation
• “Introduction to Human Factors Engineering in Healthcare.” Milwaukee School of Engineering. Milwaukee, WI, Fall 2014-2017. Invited Lectures
• American College of Medical Quality, Alexandria, VA 28 March 2015. Invited Lecture
• “Introduction to Human Factors Engineering in Healthcare.” University of Wisconsin-Whitewater, Whitewater, WI 5 December 2014. Invited Lecture
• “Introduction to Human Factors Engineering in Healthcare.” Clemson University, Clemson, SC 18 November 2014. Invited Lecture
• “The Karsh Lecture” The National Collaborative for Improving Primary Care Through Industrial and Systems Engineering. Madison, WI 12 April 2015. Invited Presentation.
• “Advancing Pharmacy Practice using a Human Factors Approach.” PharMEDium Operations Meeting, Austin, TX. 28 February 2012. Invited Presentation.
• “Human Factors in Medication Safety.” A Midday Symposium Conducted at the 48thAmerican Society of Health-System Pharmacists Midyear Clinical Meeting & Exhibition. Orlando, FL, 10 December 2013. Invited Presentation.
• “Electronic Health Records: The Benefits and Consequences Experienced by Healthcare Providers at a University Health Clinic.” International Symposium on Human Factors and Ergonomics in Health Care. Baltimore, MD, 11 March 2013. Conference Presentation.
• “A University Health Clinic’s Struggle to Recover from EHR Workflow Hazards.” Center for Quality and Productivity Improvement, UW-Madison, 8 March 2013. Invited Lecture.
• “Understanding Interruptions in Healthcare from a Socio-technical Systems Approach.” 33rd Annual Cardiothoracic Surgery Symposium. San Diego, CA, 7 February 2013. Invited Presentation.
• “Student to Professional: Women in STEM Careers.” Human Factors Ergonomic Society Student Chapter and Women In Science &Engineering Leadership Institute, UW-Madison, 9 November 2012. Invited Lecture.
• “Human Factors and Process Improvement in Healthcare.” Dr. Windsor Sheryl, HLTH 203: Overview of Health Care Systems, Clemson University, 15 November 2012. Invited Lecture.
• “Student to Professional: Women in STEM Careers” Human Factors Ergonomic Society Student Chapter and Women In Science &Engineering Leadership Institute, UW-Madison, 9 November 2012. Invited Lecture.
• Interruptions in Healthcare: Friend or Foe, invited panelist with Sandra K. Garrett, Sarah Henrickson Parker, and Frank Drews; Human Factors and Ergonomic Society 53rdAnnual Meeting, San Antonio, Texas

Posters

• Rivera, A. J.(2017). How to Utilize a Human Factors Engineer to Improve Safety in your Healthcare System. Solutions for Patient Safety National Learning Session. September 27-29, 2017. Chicago, IL
• Yang, Y.*, & Rivera, A. J. (2015). How Vocera changed interruption dynamics: a sociotechnical observational study of nursing work. International Symposium on Human Factors and Ergonomics in Health Care. April 26-29, 2015. Baltimore, MD.
• Yang, Y.*, & Rivera, A.J. How Nurses Manage and Respond to Interruptions: The Impact of Interruption Type. Georgia Tech Conference on Strategies in Human Technical Systems. April 18-19, 2014. Atlanta, GA, United States.
• Yang, Y.*, Rivera, A. J. & Bethel, S. (2014). Using narrative storyboards to inform design improvement of hands-free communication devices. American Medical Informatics Association Annual Symposium. November 15-19, 2014.Washington, DC.
• Yang, Y.*, Rivera, A.J. & Bethel, S. Examining Interruptions and Their Effects on Nursing Work in Acute Care Units. South Carolina Nursing Excellence Conference. April 11, 2014. Columbia, SC, United States.
• Gombert, J.*, Jahn, M.*, Lay, J.*, Walters, D.* & Rivera-Rodriguez, A. (2013, April). Electronic Health Records: The Benefits and Consequences Experienced by Healthcare Providers at a University Clinic. The Annual Focus on Creative Inquiry (FoCI) Poster Forum, Clemson, SC.
• Faye, H., Rivera, A.J. (January 2009). Nurses' Perception of Medication Management. Poster presented at Quality and Safety in Nursing Education: What Every Nurse Must Know and How We Might Teach Them, University of Wisconsin-Madison, USA

Human Factors Woman of the Year, 2018

Rivera-Rodriguez et al, (2012) highlighted in IIE Magazine, 2012

Rivera-Rodriguez & Karsh (2010) listed on System Design: AHRQ Resources Website, 2011

Graduate Engineering Research Scholar, UW–Madison, 2007 – 2011

UW-Madison Teaching Academy Member, 2010 – 2011

Antoinette Derjani-Bayeh Scholarship Fund, UW–Madison Foundation, 2009

Hispanic Professional of Greater Milwaukee Scholarship, 2008

StraightForward Media Engineering Scholarship, 2007

Special Issue Editor of Applied Ergonomics, Advancing Theory and Methods in Human Factors/Ergonomics for Health and Healthcare: A Tribute to Professor Ben-Tzion (Bentzi) Karsh, 2020 - 2021

Solutions for Patient Safety (PSO), Lead Human Factors & Ergonomics Workgroup, 2018 - 2019

Guest Editor of Institute of Industrial Engineers (IIE) Transactions on Occupational Ergonomics & Human Factors, Special Issue: Occupational Macro ergonomics, 2013 - 2015

Member, National Advisory Council for Improving Primary Care Through Industrial & Systems Engineering, 2012 - Present

Editorial Board Member of Annals of Nursing & Practice, 2014

Journal Reviewer, JAMIA Open, 2017 - Present

Journal Reviewer, Industrial Health, 2014

Journal Reviewer, Journal of the American Medical Informatics Association, 2013 - Present

Journal Reviewer, Pediatrics, 2012 - Present

Journal Reviewer, IIE Transactions on Healthcare Journal, 2012 - Present

Journal Reviewer, Applied Ergonomics, 2012 - Present

Journal Reviewer, International Journal of Radiotherapy Oncology, Biology, Physics, 2010 - Present

Human Factors & Ergonomic Society Annual Meetings, 2010 - Present

Human Factors Transforming Healthcare, 2018 - Present

Human Factors & Ergonomics Society, 2005 - Present

Institute of Industrial Engineers, 2004 - 2015

Healthcare Information & Management Systems Society, 2006 - 2015

American Society of Safety Engineers, 2006 - 2015

Institute for the Advancement of Healthcare (Scholar), 2011 - 2014

Society of Hispanic Professional Engineers, 2005 - 2014

Health Systems Engineering Association, UW–Madison (President/Vice President), 2006 - 2009

Women in Science & Engineering (WISE), 2001 - 2006