AJU ABRAHAM
Venice,FL
Summary
Experienced professional offers several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Flexible Flight Attendant fluent in multiple languages and offering outstanding customer service skills. Thrives in team-centered environment. Looking to apply skills in new file focused on serving international clientele.
Overview
12
12
years of professional experience
Work History
Flight Attendant
QATAR AIRWAYS
DOHA, QATAR
09.2018 - 03.2024
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Provided first aid assistance to passengers when necessary.
- Collaborated with pilots in preparing aircraft for departure from airports.
- Communicated effectively with customers using English language skills.
- Maintained a professional appearance at all times while interacting with customers.
- Stocked cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Customer Service Executive Supervisor
Indigo Airlines
CALICUT, KERALA,INDIA
09.2012 - 12.2017
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
Education
Bachelor of Arts - Sociology
Annamalai University Cochin
COCHIN,KERALA,INDIA12-2016
Some College (No Degree) - FAA PPL,INSTRUMENT RATING&COMMERCIAL PILOT LICENCE
Florida Flight Training Center
Venice, FLSkills
- Emergency Response Coordination
- Customer Service
- Emergency Care
- Passenger support
- Flight safety
- Strong Work Ethic
- Emergency Response
Languages
English
Professional
Hindi
Professional
Malayalam
Professional
Tamil
Professional
Affiliations
As someone who has a strong calling to serve God and share the gospel of Christ, I believe that combining my passion for aviation with my faith is the perfect way to fulfill my purpose. I feel a profound responsibility to reach out to communities, especially those who may be distant or isolated, and bring them the message of hope, love, and salvation that Jesus Christ offers.I am humbled by the opportunity to work alongside your organization, and I would be honored to assist in any capacity to further the Kingdom of God.Thank you for considering my application. I look forward to the possibility of being part of your impactful mission.
Timeline
Flight Attendant
QATAR AIRWAYS
09.2018 - 03.2024
Customer Service Executive Supervisor
Indigo Airlines
09.2012 - 12.2017
Bachelor of Arts - Sociology
Annamalai University Cochin
Some College (No Degree) - FAA PPL,INSTRUMENT RATING&COMMERCIAL PILOT LICENCE
Florida Flight Training Center