AL WALTER

• Manage scheduling and daily coordination for outpatient services across multiple locations, ensuring alignment with clinical teams and insurance pre-authorization workflows.
• Serve as key liaison between administrative staff and external payers to reduce claim denials; improved documentation accuracy by 22%.
• Initiated cycle time audits to track turnaround metrics and improve service efficiency.
• Support staffing escalations and temp scheduling during high-volume intake periods, ensuring operational continuity.

• Directed loan lifecycle operations, supporting field staff with accurate documentation review and submission.
• Reduced regulatory fails by 30% through proactive coordination with suppliers and internal reviewers.
• Created SOPs for cross-functional communication, accelerating closure rates and improving timeline adherence.

• Led coordination for statement production across 50+ medical facilities, overseeing document flow, material logistics, and VMS integrations.
• Supported government audit prep, maintaining 100% compliance on time-sensitive legal and financial record reviews.
• Partnered with IT and external suppliers to test automated workflows, reducing manual processes by 40%.

• Supported hiring managers and applicants in high-volume lending operations, ensuring timely document verification.
• Led performance tracking for SLA compliance, helping optimize internal cycle time metrics and improve customer satisfaction scores.

• Analyzed credit eligibility and built internal dashboards for real-time underwriting insights.
• Provided direct support to senior leadership on customer satisfaction projects and fraud mitigation protocols.

In Progress