Akilah Daniel
Brooklyn
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
7
7
years of professional experience
Work History
Receptionist
Regus Management
Valley Stream
06.2025 - Current
- Greeted clients and visitors warmly, ensuring a positive first impression.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Handled mail distribution, ensuring timely delivery to relevant personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Security Guard
Allied Universal
Brooklyn
10.2022 - 05.2025
- Conducted property patrols, monitored surveillance equipment.
- Investigated security breaches, compiled incident reports.
- Directed vehicular traffic to ensure safety and flow.
- Recorded detailed observations in daily security logs.
- Enforced property rules, responded to emergencies.
- Maintained communication with team during shifts.
Receptionist
CityMD
Brooklyn
01.2021 - 02.2022
- Welcomed patients, collected personal and insurance information.
- Scheduled patient appointments, confirmed upcoming visits.
- Processed patient co-payments, maintained financial records.
- Secured payer authorizations, informed patients of balances.
- Managed patient records and data entry tasks.
- Facilitated communication between patients and medical staff.
Pharmacy Technician
Walgreens
Brooklyn
01.2019 - 12.2020
- Prepared and dispensed medications under pharmacist supervision.
- Processed insurance billing claims and resolved issues.
- Assisted in obtaining necessary prior authorizations.
- Provided customer service, addressed patient inquiries.
- Managed medication inventory and stock levels.
- Ensured compliance with health regulations and safety.
Education
Clinical Medical Assistant -
Stepful
Associate Degree -
LaGuardia Community College
Long Island CityHigh School Diploma -
Brooklyn Preparatory High School
BrooklynSkills
- Patient Care
- Communication
- Customer Service
- Building Rapport
- Problem Solving
- Effective problem-solving
- Strong communication
- Adaptable leadership
Education Certifications
- Clinical Medical Assistant, Stepful, National HealthCareer Association, 03/2025
- Associate Degree, LaGuardia Community College, Long Island City, NY, 05/2019
- High School Diploma, Brooklyn Preparatory High School, Brooklyn, NY, 06/2017
Core Competencies
Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control, Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR, Communication, Customer Service, Building Rapport, Problem Solving, Effective problem-solving, Strong communication, Adaptable leadership
Timeline
Receptionist
Regus Management
06.2025 - Current
Security Guard
Allied Universal
10.2022 - 05.2025
Receptionist
CityMD
01.2021 - 02.2022
Pharmacy Technician
Walgreens
01.2019 - 12.2020
Clinical Medical Assistant -
Stepful
Associate Degree -
LaGuardia Community College
High School Diploma -
Brooklyn Preparatory High School