Akaila Carter
Brookshire,TX
Summary
Experienced with creating inclusive and dynamic lesson plans that engage students. Utilizes effective classroom management techniques to maintain a positive a positive learning environment. Track record of developing strong relationships with students and colleagues to enhance educational outcomes.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Personal Banker
Wells Fargo, NA
Cypress, TX
04.2026 - Current
- Managed client relationships to enhance satisfaction and retention rates.
- Developed personalized banking solutions to meet client financial needs.
- Conducted detailed financial assessments to recommend suitable products.
- Streamlined account opening processes, improving efficiency and reducing wait times.
Member Service Representative
Randolph Brooks Federal Credit Union
Schertz, Texas
05.2025 - Current
- Delivered exceptional member support by resolving inquiries efficiently, enhancing overall satisfaction and loyalty.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Supported members with account inquiries, processed transactions, and resolved issues to ensure smooth banking experiences.
- Strengthened member relationships by delivering personalized service and addressing individual needs in each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Resolved customer conflicts and challenging situations by maintaining composure and utilizing internal knowledgebases to develop effective solutions.
Insurance Professional
USAA
San Antonio, USA
11.2023 - 03.2025
- Assisted members with quotes, policy changes, billing, and payments, enhancing member satisfaction and retention
- Provided accurate advice and solutions, addressing member inquiries and fostering trust
- Provide accurate advice and solutions
- Identify and assess member needs
- Ensure risks are identified, measured, and controlled
- Diagnose issues and minimize transfers and escalations
- Prioritized tasks and managed multiple responsibilities in a fast-paced environment.
- Apply knowledge of insurance regulatory and compliance requirements
- Maintain required licenses and state registrations
- Closed sales on new policies by effectively presenting insurance options, contributing to revenue growth.
Special Education Paraprofessional
Samuel Clemens High School
Schertz, USA
03.2023 - 11.2023
- Implemented IEPs, assessed student performance, and tracked progress to support individualized learning
- Taught and mentored students in class, small groups, and one-on-one to foster academic and personal growth
- Assessed students' skills to identify educational, emotional, and social needs for tailored support
- Discuss students' progress with parents, counselors and administrators
Customer Service Representative
Sykes Enterprises
Houston, USA
11.2019 - 03.2023
- Responded to customer inquiries promptly, answered questions, and resolved problems in a timely manner
- Maintained accurate records of customer interactions to support effective follow-up and service delivery
- Created sales leads through targeted outreach that develop into new customers, and identifying and assessing customer needs to achieve satisfaction
Lead Teacher
KinderCare Learning Centers
College Station, TX
02.2017 - 10.2020
- Fostered a safe and inclusive learning environment through effective classroom management strategies.
- Developed and implemented engaging lesson plans to enhance children's cognitive and social skills.
- Collaborated with parents and staff to create individualized support plans for children with diverse needs.
- Mentored new teachers, providing guidance on curriculum development and classroom techniques.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Education
Interdisciplinary Studies
Blinn College
Brenham, TXHigh School Diploma -
Mayde Creek High School
Houston, TX05.2025
Skills
- Financial products
- Childcare management
- Client development
- Client relationship
- Conflict resolution
- Financial assessment
- Risk management
- Client engagement
- Personalized service
- Financial consulting
Certification
Insurance Producer License(s)
Timeline
Personal Banker
Wells Fargo, NA
04.2026 - Current
Member Service Representative
Randolph Brooks Federal Credit Union
05.2025 - Current
Insurance Professional
USAA
11.2023 - 03.2025
Special Education Paraprofessional
Samuel Clemens High School
03.2023 - 11.2023
Customer Service Representative
Sykes Enterprises
11.2019 - 03.2023
Lead Teacher
KinderCare Learning Centers
02.2017 - 10.2020
Interdisciplinary Studies
Blinn College
High School Diploma -
Mayde Creek High School