Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AKAIYA CRUZ

Spokane Valley,US

Summary

A driven multi-skilled individual who is eager to learn and grow in any establishment. A loyal team player always looking for ways to improve in an organized manner. Detailed informant with outstanding customer rapport with the ability to problem solve alone.

Overview

1
1
year of professional experience

Work History

Operations Associate

Kohl's - Spokane Valley
09.2023 - Current
  • Followed all shipping and receiving procedures for goods and materials
  • Process and pack online orders in a timely manner
  • Replenish in-store inventory using back stockroom
  • Used problem solving skills to sort inventory and online trouble orders
  • Report to management involving out of order items
  • Assist on sales floor recovery and customer service
  • Professional Summary
  • Skills

Supervisor

The Vault GU - Dededo
07.2022 - 08.2023
  • Introduced new programs that increased profits by 80% over the course of 1 month
  • Mentored new hires on store operations/equipment and created a training manual for all trainees to use as a reference
  • Assisted customers by answering questions, responding to inquiries, and handling phone requests
  • Kept the production areas clean and well-organized to avoid violations or unnecessary work delays caused by hazards or inefficient layouts
  • Planned, organized, and monitored resources to ensure that labor, equipment, and materials were used efficiently
  • Operated apps such as Shopify, Microsoft Excel, Word, and Adobe to increase sales and input data.

Education

High School Diploma -

John F. Kennedy High School
Tamuning
06.2020

Skills

  • Staff development
  • Self-motivated
  • Strong Communication skills
  • Computer Skills (Excel, Shopify, Word)
  • Organization Skills
  • Problem Solving
  • Customer Service

References

  • Amanda Oledan :

~Relationship - Former Employer 

~Phone - (671) 989-8841

~Email - thevaultguam@gmail.com

  • Devin Paciente :

~Relationship - Former Mentor

~Phone - (671) 686-1610

~Email - thevaultguam@gmail.com


Timeline

Operations Associate

Kohl's - Spokane Valley
09.2023 - Current

Supervisor

The Vault GU - Dededo
07.2022 - 08.2023

High School Diploma -

John F. Kennedy High School

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AKAIYA CRUZ