Akane Sato
Los Angeles,CA
Summary
Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Tokushima Prefecture Health Department
10.2022 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Server
OMEN (Japanese Restaurant)
05.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- The ability to flexible and responsive to customer requests, such as explaining the unique ingredients of Japanese cuisine, the ,monthly changing menu, and alcohol recommendation to match the dishes.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Business Administration - Business Administration
New England College
Henniker, NH11-2024
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Report writing
- Innovation and creativity
- Video editing ( Adobe Premier Pro, After Effects)
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Japanese
Native or Bilingual
Timeline
Call Center Representative
Tokushima Prefecture Health Department
10.2022 - 02.2023
Server
OMEN (Japanese Restaurant)
05.2022 - 09.2022
Bachelor of Business Administration - Business Administration
New England College
Similar Profiles
Olga OikonomouOlga Oikonomou
State Employee at Thessaly PrefectureState Employee at Thessaly Prefecture
Satoru HirataSatoru Hirata
Public Servant at Shimane PrefecturePublic Servant at Shimane Prefecture
Junzhu GuJunzhu Gu
Assistant Editor at JiaDing Prefecture-level Converged Media CenterAssistant Editor at JiaDing Prefecture-level Converged Media Center