/ About Me I am an experienced Compliance/risk Quality Analyst with a demonstrated history of working in the financial industry. I am also Skilled in Corporate Client facing roles, Call center Quality Management, People Management, Quality Management, Information Technology and Regulatory Mortgage, Financial Crime Compliance & Consumer Compliance. My colleagues would describe me as a driven, resourceful individual who maintains a positive proactive attitude when faced with adversity. Specific fields of interest include International/Domestic compliance, Risk and Blockchain and Crypto currency. My goal is to keep learning and be dedicated to managing the next generation of financial crime in a complex & evolving regulatory environment.
Hi, I’m
Akanksha K. Elias
Durango,CO
Summary
Overview
24
years of professional experience
5
years of post-secondary education
Work History
AmeriHome Mortgage
Loan Review Analyst III
05.2021 - Current
Job overview
- Assist in helping train team members
- Audited and tested pre-purchase review of conventional, non-conforming, FHA, & VA loans files; ensuring that file contains all required documentation & meets acceptable underwriting (DU, LQA and Fraud) (TRID & RESPA) standards & complies with established guidelines
- Leverage inventory checklist to ensure loan files are complete & accurate; as well, accurately review loan documentation & collateral files
- Verify accuracy of data between documents & systems, as well as achieve a minimum of 95% Productivity, 85% Quality, 90% completion within SLA
- Ad-Hoc projects to support compliance & Quality Assurance to operationalize regulatory requirements across departments
- Participate in Technological enhancements related to applications supporting customers
- Working to ensure knowledge of Regulation B, Regulation D, Regulation DD, Regulation Z & UDAAP, TILA, SCRA/MLA, OCC, BSA, AML & OFAC
- Assist in the development, periodic performance of system controls
- Support compliance/quality assurance projects inter-departmentally that involve BSA/AML team projects
- Review system generated alerts that appear to have unusual and/or suspicious activity patterns, conducting investigations and updating case management tracking reports
- Auditing SARS and auditing work for AML Teams
- Conduct periodic internal compliance reviews or audits to ensure that compliance procedures are followed
- Review watch lists for various AML alerts including PEP, SAR and Actimize to perform due diligence checks on prospective customers and related parties
- Collaborating with line of business and market compliance team
- Escalating to leadership and monitoring issues and offering resolutions.
Elevations Credit Union
Quality Control Risk Analyst Team Lead
08.2020 - 02.2021
Job overview
- Trained team members
- Tested and audited multiple account reports to ensure accuracy & proper documentation including but not limited to: IRA and HSA, member additions/removals to-from existing accounts, dormant account activity, closed accounts, etc
- Reviewed consumer & commercial loans for completeness & compliance with State, Federal & Credit Union guidelines & policies (Auto, credit cards, personal loans)
- Reviewed & evaluated file maintenance reports including but not limited to IRS file maintenance, automatic transfers & exceptions, dividend posting exceptions, & certificate activity
- Reviewed ACH daily limit reports, wire transfer requests & CTRs, as well, assisted with identification of process & procedure gaps, in addition to enhancement for basic & advanced topics within processes
- Participated in multidepartment collaborations in effort to improve overall efficiency & quality
- Identified & escalated potential Fraud & AML red flag alerts
- Support compliance/quality assurance projects inter-departmentally that involve BSA/AML team projects
- Reviewed marketing materials for compliance
Wells Fargo, Federal Credit Union
Research Remeditation RISK Analyst II Team Lead, Team Lead
06.2019 - 07.2020
Job overview
- Incorporate aggregated complaint to identify, document, and assess complaint-related inherent risks, evaluate control effectiveness, and determine residual risk; additionally, conducted research, track & resolve, executing deep root cause analysis, as well as proactively identified continuous opportunities to improve client experience
- Implemented, reviewed, assessed, & maintain system of preventative & detective internal controls to mitigate noncompliance within policy as designed with consultation from Complaints Oversight
- Performed self-assurance activities to confirm complaints-related business processes & controls operated as designed & intended to comply with complaints-related policies & regulatory requirements
- Captured any government/regulatory agency indicators needed for reporting, along with knowledge of (Reg B - ECOA, Reg X – RESPA, BSA, AML Regulations, Reg Z – TILA & UDAAP/UDAP/OCC/SCRA), etc
- Identified team member coaching opportunities & process improvement opportunities
- Leveraged the following systems: (ECMP/Hogan, EITS, SharePoint)
- Participated in collaboration & relationship-building skills with business partners within business unit; and leveraged analytical skills focused on problem solving, process improvement, and customer impact in a rapidly changing environment
- Payment SYstems Quality Assurance Anaylst
01.2018 - 06.2019
Job overview
- Worked with client to establish & maintain a consistent test methodology & to resolve questions during the testing process; used advanced knowledge of applications to provide technical assistance in identifying, evaluating, & resolving highly complex test problems
- Trained team members
- Audited, tested, Logged, tracked, & verified resolution of software and specification defects, as well as documented all phases of QA process
- Developed new documentation, departmental QA procedures & user guides
- Assured quality, security, & compliance requirements were met for supported area & oversees creation of or updates to and testing of the business continuation plan
- Supported Payment Networks Compliance with compliance projects; researched & respond to compliance & rules queries from
- Card Scheme associations, third parties &internal business
- Liaise & report to the Payment Networks on various subjects
- Reviewed marketing materials for compliance
First Technology Federal Credit Union
Compliance Quality Assurance Risk Analyst
01.2017 - 01.2018
Job overview
- Support compliance/quality assurance projects inter-departmentally that involve BSA/AML team projects:
- Support compliance team in performing day-to-day BSA/AML related tasks
- Perform a thorough review of daily transaction alerts and investigate potentially suspicious activity related to money laundering, terrorist financing, and financial crimes typologies
- Document and report the review and investigation findings and prepare case files with the required supporting documentation
- Escalate potential suspicious activity to the Compliance Manager for further analysis
- Review and investigate cross department referrals of potentially suspicious and/or financial crimes activities
- Assist management and internal teams with ad hoc requests and additional EDD/CDD reviews as needed
- Perform enhanced due diligence for high-risk customers
- Ensure compliance with anti-money laundering, including KYC requirements and regulations
- Assist with drafting and filing SARs and CTRs consistent with the Financial Crimes Enforcement Network (FinCEN) requirements
- Perform quality control reviews of alerts, cases, and EDD documentation
- Assist with OFAC reviews
- Additional responsibilities will vary depending on companies’ expansion into new jurisdictions Ad-Hoc projects with AML/Fraud teams by conducting Sanction’s screening & following KYC procedures related to financial crimes
- Audited and tested the development, periodic performance of system controls
- Review system generated alerts that appear to have unusual and/or suspicious activity patterns, conducting investigations and updating case management tracking reports
- Conducted regular consumer & mortgage loan reviews to determine compliance with various consumer laws, regulations, & Fannie Mae selling guidelines by ensuring that new & existing product functionality are reliable, defect free & operates as intended
- (Auto, credit cards, personal loans)
- Elicited project requirements & worked closely with other lines of business
- Reported findings & drafted recommendations to mitigate risk to operational risk & business line
- Participated in the development & reporting of test metrics; items such as test confidence & test coverage reports
- Conducted timely pre &/or post responses
- Identified, reported, & troubleshooted defects; verified problem fixes in a detailed, efficient, & timely manner
- Consulted with business to develop corrective action plans & effectively managed change
- Identified training opportunities for peers & other departments
- Reviewed marketing materials for compliance
Wells Fargo, IBM/Seterus
Compliance Quality Assurance Risk Analyst II Team leader, Team Lead
01.2013 - 01.2017
Job overview
- Trained my team
- Performed testing for all compliance/regulatory & operational Loan Operations processes & internal audit & compliance exceptions including identifying process gaps, root cause analysis & remediation recommendation
- Some focuses of review include the following: Test /Audit -Notice of Default/ Motion for Relief-Affidavit/ Payment Suspense / Consent Order/ Statement of Intent
- The following systems were leveraged: MSP, ECAR, AACER, NDC, Shaw/Hogan, ICMP, EDM /Black night/ FIS & SharePoint, Doc Magic
- Performed the following audits/tasks: Procedure updates, re-design, evaluated the adequacy & effectiveness of policies, procedures, & processes, facilitated with team meetings, & interviewed candidates for open analyst positions within the departments
- Compliance /Foreclosure
01.2009 - 12.2012
Job overview
- Trained my team
- Acting on behalf of step-in Lead for the daily operations of Compliance department & Lead for Foreclosure department; provided guidance to team of 5, oversaw day-to-day process of initial registration & onboarding
- Maintained working knowledge of mortgage banking, familiarity with RESPA, FDCPA, GLBA, FFIEC & federal
- Maintained working knowledge of BSA/AML, OFAC, & USA PATRIOT Act regulations, SARS, & Sanctions
- Created & utilized performance dashboards, scorecards, as well as process maps
- Provided mentoring to new staff members, assisted in special projects & other duties as assigned
- Worked with & developed a strong working relationship with network of Bank Appointed & Designated Counsels
IBM/Seterus
Quality Assurance RISK AnalYST
01.2005 - 01.2009
Job overview
- Developed & performed quality assurance process; maintained performance levels & ensuring compliance
- Reviewed, evaluated, scored delinquency management, & loss mitigation customer contact calls to ensure that borrower facing agents were following FDCPA, federal/state laws, along with internal operating standards
- Maintained expert knowledge of Microsoft Office products, including Word, Excel, PowerPoint & Microsoft Vision
- Performed ticket audits of each operations team, ensuring the proper documentation & workflow of service request per internal procedures
- Conducted monthly calibration sessions with call center Team Leaders to develop scoring consistency & best practices
The Model Intermediate College
Teacher
01.1999 - 01.2005
Job overview
The Model Intermediate
Teacher Assistant
01.1998 - 01.1999
Job overview
Education
Kanpur University
Doctor of Philosophy
01.2000 - 01.2003
University Overview
PhD from English Literature (British and Commonwealth
University Overview
GPA: .0
Chhatrapati Sahuji Maharaj Kanpur University
Master’s Degree
01.1998 - 01.2000
University Overview
English Literature (British and Commonwealth), GPA: 4
Lean Six sigma white belt certification
GoLeanSixSigma.com
University Overview
No Expiration Date
University Overview
Credential ID 30201246
System administrator and it infrastructure
services
Coursera, | No Expiration Date
Credential ID WUVR6QF35TSD
University Overview
Skills
I have 18 years of experience inundefined
Timeline
Loan Review Analyst III
AmeriHome Mortgage
05.2021 - Current
Quality Control Risk Analyst Team Lead
Elevations Credit Union
08.2020 - 02.2021
Research Remeditation RISK Analyst II Team Lead, Team Lead
Wells Fargo, Federal Credit Union
06.2019 - 07.2020
01.2018 - 06.2019
Compliance Quality Assurance Risk Analyst
First Technology Federal Credit Union
01.2017 - 01.2018
Compliance Quality Assurance Risk Analyst II Team leader, Team Lead
Wells Fargo, IBM/Seterus
01.2013 - 01.2017
01.2009 - 12.2012
Quality Assurance RISK AnalYST
IBM/Seterus
01.2005 - 01.2009
Kanpur University
Doctor of Philosophy
01.2000 - 01.2003
Teacher
The Model Intermediate College
01.1999 - 01.2005
Teacher Assistant
The Model Intermediate
01.1998 - 01.1999
Chhatrapati Sahuji Maharaj Kanpur University
Master’s Degree
01.1998 - 01.2000
PhD from English Literature (British and Commonwealth
Lean Six sigma white belt certification
GoLeanSixSigma.com
05.2018
No Expiration Date
02.2021
Credential ID WUVR6QF35TSD
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