/ About Me I am an experienced Compliance/risk Quality Analyst with a demonstrated history of working in the financial industry. I am also Skilled in Corporate Client facing roles, Call center Quality Management, People Management, Quality Management, Information Technology and Regulatory Mortgage, Financial Crime Compliance & Consumer Compliance. My colleagues would describe me as a driven, resourceful individual who maintains a positive proactive attitude when faced with adversity. Specific fields of interest include International/Domestic compliance, Risk and Blockchain and Crypto currency. My goal is to keep learning and be dedicated to managing the next generation of financial crime in a complex & evolving regulatory environment.
Hi, I’m
Akanksha K. Elias
Durango,CO
Summary
Overview
24
years of professional experience
5
years of post-secondary education
Work History
AmeriHome Mortgage
Loan Review Analyst III
05.2021 - Current
Job overview
- Assist in helping train team members
- Audited and tested pre-purchase review of conventional, non-conforming, FHA, & VA loans files; ensuring that file contains all required documentation & meets acceptable underwriting (DU, LQA and Fraud) (TRID & RESPA) standards & complies with established guidelines
- Leverage inventory checklist to ensure loan files are complete & accurate; as well, accurately review loan documentation & collateral files
- Verify accuracy of data between documents & systems, as well as achieve a minimum of 95% Productivity, 85% Quality, 90% completion within SLA
- Ad-Hoc projects to support compliance & Quality Assurance to operationalize regulatory requirements across departments
- Participate in Technological enhancements related to applications supporting customers
- Working to ensure knowledge of Regulation B, Regulation D, Regulation DD, Regulation Z & UDAAP, TILA, SCRA/MLA, OCC, BSA, AML & OFAC
- Assist in the development, periodic performance of system controls
- Support compliance/quality assurance projects inter-departmentally that involve BSA/AML team projects
- Review system generated alerts that appear to have unusual and/or suspicious activity patterns, conducting investigations and updating case management tracking reports
- Auditing SARS and auditing work for AML Teams
- Conduct periodic internal compliance reviews or audits to ensure that compliance procedures are followed
- Review watch lists for various AML alerts including PEP, SAR and Actimize to perform due diligence checks on prospective customers and related parties
- Collaborating with line of business and market compliance team
- Escalating to leadership and monitoring issues and offering resolutions.
Elevations Credit Union
Quality Control Risk Analyst Team Lead
08.2020 - 02.2021
Job overview
- Trained team members
- Tested and audited multiple account reports to ensure accuracy & proper documentation including but not limited to: IRA and HSA, member additions/removals to-from existing accounts, dormant account activity, closed accounts, etc
- Reviewed consumer & commercial loans for completeness & compliance with State, Federal & Credit Union guidelines & policies (Auto, credit cards, personal loans)
- Reviewed & evaluated file maintenance reports including but not limited to IRS file maintenance, automatic transfers & exceptions, dividend posting exceptions, & certificate activity
- Reviewed ACH daily limit reports, wire transfer requests & CTRs, as well, assisted with identification of process & procedure gaps, in addition to enhancement for basic & advanced topics within processes
- Participated in multidepartment collaborations in effort to improve overall efficiency & quality
- Identified & escalated potential Fraud & AML red flag alerts
- Support compliance/quality assurance projects inter-departmentally that involve BSA/AML team projects
- Reviewed marketing materials for compliance
Wells Fargo, Federal Credit Union
Research Remeditation RISK Analyst II Team Lead, Team Lead
06.2019 - 07.2020
Job overview
- Incorporate aggregated complaint to identify, document, and assess complaint-related inherent risks, evaluate control effectiveness, and determine residual risk; additionally, conducted research, track & resolve, executing deep root cause analysis, as well as proactively identified continuous opportunities to improve client experience
- Implemented, reviewed, assessed, & maintain system of preventative & detective internal controls to mitigate noncompliance within policy as designed with consultation from Complaints Oversight
- Performed self-assurance activities to confirm complaints-related business processes & controls operated as designed & intended to comply with complaints-related policies & regulatory requirements
- Captured any government/regulatory agency indicators needed for reporting, along with knowledge of (Reg B - ECOA, Reg X – RESPA, BSA, AML Regulations, Reg Z – TILA & UDAAP/UDAP/OCC/SCRA), etc
- Identified team member coaching opportunities & process improvement opportunities
- Leveraged the following systems: (ECMP/Hogan, EITS, SharePoint)
- Participated in collaboration & relationship-building skills with business partners within business unit; and leveraged analytical skills focused on problem solving, process improvement, and customer impact in a rapidly changing environment
- Payment SYstems Quality Assurance Anaylst
01.2018 - 06.2019
Job overview
- Worked with client to establish & maintain a consistent test methodology & to resolve questions during the testing process; used advanced knowledge of applications to provide technical assistance in identifying, evaluating, & resolving highly complex test problems
- Trained team members
- Audited, tested, Logged, tracked, & verified resolution of software and specification defects, as well as documented all phases of QA process
- Developed new documentation, departmental QA procedures & user guides
- Assured quality, security, & compliance requirements were met for supported area & oversees creation of or updates to and testing of the business continuation plan
- Supported Payment Networks Compliance with compliance projects; researched & respond to compliance & rules queries from
- Card Scheme associations, third parties &internal business
- Liaise & report to the Payment Networks on various subjects
- Reviewed marketing materials for compliance
First Technology Federal Credit Union
Compliance Quality Assurance Risk Analyst
01.2017 - 01.2018
Job overview
- Support compliance/quality assurance projects inter-departmentally that involve BSA/AML team projects:
- Support compliance team in performing day-to-day BSA/AML related tasks
- Perform a thorough review of daily transaction alerts and investigate potentially suspicious activity related to money laundering, terrorist financing, and financial crimes typologies
- Document and report the review and investigation findings and prepare case files with the required supporting documentation
- Escalate potential suspicious activity to the Compliance Manager for further analysis
- Review and investigate cross department referrals of potentially suspicious and/or financial crimes activities
- Assist management and internal teams with ad hoc requests and additional EDD/CDD reviews as needed
- Perform enhanced due diligence for high-risk customers
- Ensure compliance with anti-money laundering, including KYC requirements and regulations
- Assist with drafting and filing SARs and CTRs consistent with the Financial Crimes Enforcement Network (FinCEN) requirements
- Perform quality control reviews of alerts, cases, and EDD documentation
- Assist with OFAC reviews
- Additional responsibilities will vary depending on companies’ expansion into new jurisdictions Ad-Hoc projects with AML/Fraud teams by conducting Sanction’s screening & following KYC procedures related to financial crimes
- Audited and tested the development, periodic performance of system controls
- Review system generated alerts that appear to have unusual and/or suspicious activity patterns, conducting investigations and updating case management tracking reports
- Conducted regular consumer & mortgage loan reviews to determine compliance with various consumer laws, regulations, & Fannie Mae selling guidelines by ensuring that new & existing product functionality are reliable, defect free & operates as intended
- (Auto, credit cards, personal loans)
- Elicited project requirements & worked closely with other lines of business
- Reported findings & drafted recommendations to mitigate risk to operational risk & business line
- Participated in the development & reporting of test metrics; items such as test confidence & test coverage reports
- Conducted timely pre &/or post responses
- Identified, reported, & troubleshooted defects; verified problem fixes in a detailed, efficient, & timely manner
- Consulted with business to develop corrective action plans & effectively managed change
- Identified training opportunities for peers & other departments
- Reviewed marketing materials for compliance
Wells Fargo, IBM/Seterus
Compliance Quality Assurance Risk Analyst II Team leader, Team Lead
01.2013 - 01.2017
Job overview
- Trained my team
- Performed testing for all compliance/regulatory & operational Loan Operations processes & internal audit & compliance exceptions including identifying process gaps, root cause analysis & remediation recommendation
- Some focuses of review include the following: Test /Audit -Notice of Default/ Motion for Relief-Affidavit/ Payment Suspense / Consent Order/ Statement of Intent
- The following systems were leveraged: MSP, ECAR, AACER, NDC, Shaw/Hogan, ICMP, EDM /Black night/ FIS & SharePoint, Doc Magic
- Performed the following audits/tasks: Procedure updates, re-design, evaluated the adequacy & effectiveness of policies, procedures, & processes, facilitated with team meetings, & interviewed candidates for open analyst positions within the departments
- Compliance /Foreclosure
01.2009 - 12.2012
Job overview
- Trained my team
- Acting on behalf of step-in Lead for the daily operations of Compliance department & Lead for Foreclosure department; provided guidance to team of 5, oversaw day-to-day process of initial registration & onboarding
- Maintained working knowledge of mortgage banking, familiarity with RESPA, FDCPA, GLBA, FFIEC & federal
- Maintained working knowledge of BSA/AML, OFAC, & USA PATRIOT Act regulations, SARS, & Sanctions
- Created & utilized performance dashboards, scorecards, as well as process maps
- Provided mentoring to new staff members, assisted in special projects & other duties as assigned
- Worked with & developed a strong working relationship with network of Bank Appointed & Designated Counsels
IBM/Seterus
Quality Assurance RISK AnalYST
01.2005 - 01.2009
Job overview
- Developed & performed quality assurance process; maintained performance levels & ensuring compliance
- Reviewed, evaluated, scored delinquency management, & loss mitigation customer contact calls to ensure that borrower facing agents were following FDCPA, federal/state laws, along with internal operating standards
- Maintained expert knowledge of Microsoft Office products, including Word, Excel, PowerPoint & Microsoft Vision
- Performed ticket audits of each operations team, ensuring the proper documentation & workflow of service request per internal procedures
- Conducted monthly calibration sessions with call center Team Leaders to develop scoring consistency & best practices
The Model Intermediate College
Teacher
01.1999 - 01.2005
Job overview
The Model Intermediate
Teacher Assistant
01.1998 - 01.1999
Job overview
Education
Kanpur University
Doctor of Philosophy
01.2000 - 01.2003
University Overview
PhD from English Literature (British and Commonwealth
University Overview
GPA: .0
Chhatrapati Sahuji Maharaj Kanpur University
Master’s Degree
01.1998 - 01.2000
University Overview
English Literature (British and Commonwealth), GPA: 4
Lean Six sigma white belt certification
GoLeanSixSigma.com
University Overview
No Expiration Date
University Overview
Credential ID 30201246
System administrator and it infrastructure
services
Coursera, | No Expiration Date
Credential ID WUVR6QF35TSD
University Overview
Skills
I have 18 years of experience inCompliance, operational risk management (audit, legal, credit risk, loss prevention, business process), as well as 18 years of Quality Assurance/Audit/Testing and, testing for compliance to laws, regulations, & internal policies and procedures I have a working knowledge of TILA, SCRA/MLA, OCC Regulation B, Regulation C, Regulation E, Regulation F, Regulation D, Regulation DD, Regulation Z & UDAAP, BSA/AML, OFAC and USA PATRIOT Act regulations, & Sanctions, KYC (Know Your Customer) and Consumer Financial Products/Services, knowledge & understanding of Agile, exceptional verbal, written, and interpersonal communication skills; I am great with meeting facilitation/coordination I have a growth mind set; every new challenge is a learning opportunity I am Innovative; I strive to bring creative solutions to presented challenges I have some project management experience, with implementation of Payment Systems I am experienced in using both Microsoft Office& Google Suite, with 1 years of JIRA experience; additionally, I can prioritize work, meet deadlines, achieve results independently, & interact within all levels of an organization I consider myself flexible & able to adjust plans quickly to meet changing business needs; as well, I possess strong analytical skills with high attention to detail & accuracy, with exceptional Googling skills, with excellent investigative skills with external researchKeyword Skillset & InterestsCompliance, Regulatory oversight, Quality Control, Quality Assurance, Risk Mitigation, Leadership, Microsoft Office, Google Suite, AML Program, Anti-Money Laundering, KYC (Know Your Customer), EDD (Enhanced Due Diligence), CDD (Customer Due Diligence), Investigation, Counter Terrorist Financing, Sanctions, Onboarding Management, Financial Crimes, Fraud, Jira System Management, LexisNexis, Bridger, Actimize, BSA, OFAC, Anti-Money Laundering Act, SARS, FINRA WEB CRD, Audit/Testing, System Implementation, Organization, Accuracy, Attention to Detail, Prioritization, Logical & Abstract mindset, Forward thinking, Flexible/adaptable, Diversity & Inclusion, Team Player, Independent Contributor, Transactional Analysis, Pedagogical Approach, Metacognition, Constructivist, Collaborative, Integrative, Reflective
Timeline
Loan Review Analyst III
AmeriHome Mortgage
05.2021 - Current
Quality Control Risk Analyst Team Lead
Elevations Credit Union
08.2020 - 02.2021
Research Remeditation RISK Analyst II Team Lead, Team Lead
Wells Fargo, Federal Credit Union
06.2019 - 07.2020
01.2018 - 06.2019
Compliance Quality Assurance Risk Analyst
First Technology Federal Credit Union
01.2017 - 01.2018
Compliance Quality Assurance Risk Analyst II Team leader, Team Lead
Wells Fargo, IBM/Seterus
01.2013 - 01.2017
01.2009 - 12.2012
Quality Assurance RISK AnalYST
IBM/Seterus
01.2005 - 01.2009
Kanpur University
Doctor of Philosophy
01.2000 - 01.2003
Teacher
The Model Intermediate College
01.1999 - 01.2005
Teacher Assistant
The Model Intermediate
01.1998 - 01.1999
Chhatrapati Sahuji Maharaj Kanpur University
Master’s Degree
01.1998 - 01.2000
PhD from English Literature (British and Commonwealth
Lean Six sigma white belt certification
GoLeanSixSigma.com
05.2018
No Expiration Date
02.2021
Credential ID WUVR6QF35TSD