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Detail-oriented Business Analyst & Healthcare Professional with 8+ years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.

Passionate and experienced Business Analyst with five years’ experience evaluating and improving
business systems for renowned organizations. Driven by analyzing, optimizing, and implementing
cutting-edge solutions, I excel at communicating with internal and external stakeholders to
gather information and deliver key artifacts such as Functional Requirements Documents, Business
Requirements Documents, Use Cases, Process Flow Diagrams, and UI/UX designs. Adept at managing
multiple projects while ensuring the highest levels of client satisfaction.

Highly-motivated Employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Business Analyst with 4+ years of experience delivering data-driven solutions and operational improvements across the Energy and Retail sectors. Specialized in workforce management, operations analysis, call center technology, and process optimization. Skilled in bridging the gap between technical teams and business stakeholders through strong communication, analytical thinking, and documentation expertise. Proven ability to lead enterprise-level projects, utilizing AI-driven technologies such as chatbots, voice AI, and automation tools to enhance service efficiency and customer experience. Expert in data analysis and forecasting using tools such as SQL, Excel, Python, Tableau, and Power BI. Proficient with workforce management (WFM) systems and customer engagement platforms including IVR, ACD, and CRM. Strong foundation in Agile methodologies, process mapping (AS-IS/TO-BE), and continuous improvement strategies such as Lean and Six Sigma. Experienced in developing business cases, project documentation, and presenting insights and recommendations to executive leadership. Recognized for delivering high-impact solutions that support strategic goals and drive operational excellence.

As an experienced Business Analyst with a proven track record of success across finance, telecommunications, and technology industries, I specialize in driving product development, leading agile practices, and identifying solutions to complex problems. I excel at gathering requirements from stakeholders, analyzing operational procedures, and conducting market research to identify inefficiencies and propose innovative solutions that enhance product functionality and improve user experience. I am proficient in facilitating workshops and meetings and creating user stories, while also supporting the Quality Assurance team in building user acceptance test cases.

Martha Griffith

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Business Analyst

Business Support Specialist

Assistant Manager

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Bachelor of Arts - Economics

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Business Analyst

Business Support Specialist

Assistant Manager

Server

Bachelor of Arts - Economics

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