Martha Griffith
Simi Valley,CA
Summary
- Business strategy
- Process and design implementation
- Time management
- Data analysis and research
- Vendor management
Overview
9
9
years of professional experience
Work History
Business Analyst
AmeriHome Mortgage Company
Westlake Village, CA
01.2023 - Current
- Successfully spearhead various API initiatives to enhance quality and design for internal procedures
- Coordinate and manage team projects utilizing ServiceNow and Confluence to efficiently track progress, deadlines, and UAT schedules
Business Support Specialist
AmeriHome Mortgage Company
Westlake Village, CA
01.2022 - 01.2023
- Serve as the liaison between business and technological departments to ensure project success and company growth
Assistant Manager
Seasonal Adventures
Moorpark, CA
09.2020 - 12.2021
- Provided quality client support to company vendors
Server
Lure Fish House
Westlake Village, CA
05.2016 - 09.2020
- Experienced in multitasking and working in a fast-paced environment
Education
Bachelor of Arts - Economics
California State University, Northridge
05-2021
Skills
- Microsoft Office
- Azure DevOps, Jira and ServiceNow
- SQL (Structured Query Language)
- Confluence
- Lucidchart
- Encompass
Qualifications
- Created workflows using Lucidchart to communicate project outlines to managers and vendors
- Utilized Jira and Confluence to build business requirements and track various company initiatives
- Assisted in building training guides for business departments and held working Q&A process sessions
- Redesigned existing internal process through ServiceNow for 8+ operational departments to achieve system optimization
- Managed substantial quarterly system releases for 10+ departments while communicating strict deadlines and coordinating UAT testing
Timeline
Business Analyst
AmeriHome Mortgage Company
01.2023 - Current
Business Support Specialist
AmeriHome Mortgage Company
01.2022 - 01.2023
Assistant Manager
Seasonal Adventures
09.2020 - 12.2021
Server
Lure Fish House
05.2016 - 09.2020
Bachelor of Arts - Economics
California State University, Northridge