Geethanjali Charvakula
Dallas
Summary
Business Analyst with 4+ years of experience delivering data-driven solutions and operational improvements across the Energy and Retail sectors. Specialized in workforce management, operations analysis, call center technology, and process optimization. Skilled in bridging the gap between technical teams and business stakeholders through strong communication, analytical thinking, and documentation expertise. Proven ability to lead enterprise-level projects, utilizing AI-driven technologies such as chatbots, voice AI, and automation tools to enhance service efficiency and customer experience. Expert in data analysis and forecasting using tools such as SQL, Excel, Python, Tableau, and Power BI. Proficient with workforce management (WFM) systems and customer engagement platforms including IVR, ACD, and CRM. Strong foundation in Agile methodologies, process mapping (AS-IS/TO-BE), and continuous improvement strategies such as Lean and Six Sigma. Experienced in developing business cases, project documentation, and presenting insights and recommendations to executive leadership. Recognized for delivering high-impact solutions that support strategic goals and drive operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Raysoft Global
TX
01.2024 - Current
- Assist in gathering, analyzing, designing, developing, and testing application requirements using the Agile methodology.
- Lead the development and documentation of comprehensive business requirement documents (BRD), functional requirement documents (FRD), and system requirement specifications (SRS), ensuring alignment with business objectives and reducing project cycle time by 20%.
- Conduct detailed cost/benefit, impact, and risk analyses for strategic initiatives, optimizing resource allocation and increasing project efficiency by 15%.
- Utilize SQL and Python to perform data analysis and generate actionable insights, improving data accuracy across projects by 30%.
- Design and develop interactive dashboards and visualizations using Tableau, increasing stakeholder engagement and accelerating data-driven decisions by 40%.
- Manage project tracking and communication using Jira and Confluence, ensuring on-time delivery of projects within budget constraints.
- Collaborate closely with the QA team to review and enhance the Test Plan and Test Cases, ensuring thorough testing and quality assurance.
Business Analyst
DXC Technology
08.2020 - 12.2022
- Assisted in creating 10+ BRDs and FRDs, collaborating closely with senior analysts to ensure all business needs were captured accurately, resulting in a 15% reduction in rework.
- Supported the analysis of business processes through GAP analysis, contributing to the identification of key improvement areas that enhanced operational efficiency by 10%.
- Performed data wrangling and cleaning using SQL to prepare datasets for analysis, leading to a 20% reduction in data processing time.
- Conducted Sprint Planning, Sprint Review, and Sprint Retrospective meetings.
- Created process flow diagrams and system models using Microsoft Visio and Lucidchart, which improved team understanding of complex systems and facilitated smoother project execution.
- Collaborated with cross-functional teams to track and report on project progress, ensuring adherence to timelines and increasing overall project success rates by 15%.
- Developed and maintained project documentation in Confluence, ensuring consistency and accessibility for all stakeholders, which resulted in a 25% reduction in documentation retrieval time.
Education
Master of Science - Business Analytics
Wichita State University
Bachelor of Technology - Electronics and Communications Engineering
Jawaharlal Nehru Technological University
Skills
- SDLC (Waterfall, Agile, Scrum, Kanban)
- VLANs
- DHCP
- FRD
- BRD
- SRS
- Windows OS
- Mac OS
- IOS
- Android
- Microsoft Office
- Office 365 Administration
- Exchange Server
- Exchange Online
- Routers
- Switches
- Firewalls
- Access Points (AP)
- Subnetting
- Routing
- DNS
- Active Directory
- Azure Active Directory (AAD)
- Group Policy
- Mobile Device Management (MDM)
- AV Equipment
- Video Conferencing Solutions
- Microsoft Project
- Smartsheet
- Trello
- Asana
- Tableau
- Power-BI
- Google Data Studio
- Microsoft Visio
- Lucidchart
- Drawio
- Cost/benefit analysis
- Impact analysis
- GAP analysis
- Risk analysis
- SWOT analysis
- Jira
- HP Quality Center
- JAD
- RTM
- UAT
- Confluence
- Subnets
- Strong Communication
- Stakeholder Engagement
- Presentation
- Team Collaboration
Certification
- Tableau Desktop Specialist
- Google Data Analytics Professional Certificate (Coursera)
- Agile Business Analyst Foundations (LinkedIn Learning)
Additional Projects
- Capstone Project - Retail Analytics Optimization, Wichita State University, Led a 4-member team to design an end-to-end data analytics solution for a national retail chain., Collected, cleaned, and analyzed transactional sales data to uncover patterns in customer purchasing behavior., Utilized Python (Pandas, NumPy) for data preprocessing and exploratory data analysis., Built Power BI dashboards to visualize seasonal trends, product category performance, and regional sales., Proposed dynamic pricing strategies based on trend analysis that projected a potential 12% increase in revenue., Delivered final presentation to academic panel and industry mentors, earning top marks for practical impact.
- Customer Service Dashboard - Personal Project, Designed an interactive dashboard in Power BI using publicly available customer service datasets., Analyzed support ticket trends by issue type, priority level, resolution time, and escalation frequency., Created multiple visuals including KPIs, heat maps, and time-based trend lines for support performance metrics., Simulated business reporting environment and practiced storytelling using data to highlight areas for service improvement.
- Inventory Forecasting with Python - Personal Project, Developed a time Series forecasting model using Python libraries such as Pandas, NumPy, and Matplotlib., Modeled historical inventory data to predict future demand with moving averages and seasonal decomposition., Improved forecast accuracy by 18% over a naïve baseline, demonstrating the value of predictive analytics in inventory planning., Documented model logic and presented findings in a business context with actionable recommendations.
- AI Chatbot Effectiveness Analysis - Personal Project, Evaluated the performance of an AI-driven customer service chatbot using interaction logs and resolution metrics., Applied Python and SQL to clean and analyze large datasets, identifying user drop-off points and high-friction intents., Suggested design optimizations that could improve deflection rate by 15%, supporting cost reduction in live-agent interactions.
Timeline
Business Analyst
Raysoft Global
01.2024 - Current
Business Analyst
DXC Technology
08.2020 - 12.2022
Master of Science - Business Analytics
Wichita State University
Bachelor of Technology - Electronics and Communications Engineering
Jawaharlal Nehru Technological University
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