Akasia Williams
Mesquite
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Credit Union of Texas. Proven ability to resolve client issues and foster relationships while managing cash handling with precision. Adept at conflict resolution and maintaining compliance, ensuring a positive experience for all customers.
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Overview
5
5
years of professional experience
Work History
Teller
Credit Union Of Texas
Mesquite, TX
04.2025 - Current
- Processed customer transactions accurately and efficiently.
- Assisted clients with inquiries regarding account management and services.
- Maintained cash drawer, ensuring accuracy during each shift.
- Learned banking software to support daily operational tasks.
- Collaborated with team members to enhance customer service experiences.
- Resolved client issues promptly, fostering positive relationships.
- Educated customers on bank products and services effectively.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Collections Agent
Exeter Finance
Dallas, TX
10.2022 - 04.2024
- Managed inbound and outbound calls to collect outstanding debts efficiently.
- Negotiated payment arrangements with clients to ensure timely collections.
- Documented account activities accurately in CRM software for tracking purposes.
- Provided customer support regarding billing inquiries and payment processing.
- Resolved disputes and escalated issues to maintain positive client relationships.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Barista
Starbucks
Mesquite, TX
06.2021 - 10.2022
- Prepared high-quality beverages according to Starbucks recipes and standards.
- Delivered exceptional customer service by engaging with customers and addressing their needs.
- Operated espresso machines and related equipment to ensure beverage quality and consistency.
- Maintained cleanliness of workstations and adherence to health and safety regulations.
- Collaborated with team members to streamline workflow during peak hours, enhancing efficiency.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
High School Diploma - Medical Billing And Coding
John Horn High School
Mesquite, TX05.2023
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Patience and empathy
- Cash handling
- Compliance, banking laws, and regulations
- Banking
- Financial record keeping
- Listening and comprehension
- Customer relationship building
- Conflict resolution techniques
- Confidentiality and discretion
Timeline
Teller
Credit Union Of Texas
04.2025 - Current
Collections Agent
Exeter Finance
10.2022 - 04.2024
Barista
Starbucks
06.2021 - 10.2022
High School Diploma - Medical Billing And Coding
John Horn High School