NY'SHERRIA AKAYLA ABISH KELLY
Austin,TX
Summary
Customer-focused professional with experience in sales, banking, and high-volume customer service. Skilled in identifying customer needs, recommending products and services, building client relationships, processing transactions accurately, and coordinating schedules. Interested in bringing strong communication, organization, and sales skills to a medical, optometry, or dental office.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Bartender | Customer Service & Sales
Schertz
Hidden Grove, TX
01.2025 - 01.2026
- Cultivated customer relationships to drive repeat business through tailored service.
- Highlighted specials and suggested products aligned with customer preferences to enhance sales.
- Balanced competing priorities and resolved customer concerns professionally.
- Managed competing priorities and addressed customer concerns effectively to maintain satisfaction.
Sales Associate
FM78 HVAC
San Antonio, TX
01.2018 - 01.2025
- Built client relationships by understanding customer needs and providing dependable service.
- Explained product options and recommended solutions aligned with customer needs.
- Managed customer inquiries to facilitate sales of residential and commercial air-conditioning units.
- Coordinated scheduling for appointments, installations, and inventory to streamline customer service.
Server
Willie's Grill & Icehouse
San Antonio, TX
01.2021 - 01.2023
- Delivered attentive service in fast-paced environment, managing multiple tables to enhance guest experience.
- Communicated menu options clearly and entered orders accurately to ensure customer satisfaction.
- Trained new servers on menu knowledge and service standards to improve overall team performance.
Receptionist
Capital One Bank
San Antonio, TX
01.2017 - 08.2017
- Welcomed customers, responded to inquiries, and directed them to services, enhancing customer experience.
- Answered phones and scheduled appointments, facilitating smooth daily branch operations.
- Answered customer calls and emails about pricing, availability, and service options.
- Maintained professionalism and discretion when handling customer interactions.
- Assisted HVAC customers with product selection and system compatibility at FM78 showroom.
- Addressed customer calls and emails regarding pricing, availability, and service options, ensuring informed decision-making.
Education
Associate of Science -
Steele High School
San Antonio, TX 09.2021 - 10.2026
Skills
- Customer relationship management
- Sales recommendations
- Product knowledge
- Administrative scheduling
- Transaction accuracy
- Organization & multitasking
- Problem-solving
- Communication & teamwork
- Professionalism & confidentiality
COMMUNITY INVOLVEMENT
National Honor Society, Community volunteer work, (high school)
Timeline
Bartender | Customer Service & Sales
Schertz
01.2025 - 01.2026
Associate of Science -
Steele High School
09.2021 - 10.2026
Server
Willie's Grill & Icehouse
01.2021 - 01.2023
Sales Associate
FM78 HVAC
01.2018 - 01.2025
Receptionist
Capital One Bank
01.2017 - 08.2017