Cole Curtis
Salt Lake City, UT
Summary
Results-driven Customer Sales Representative with expertise in customer relationship management, effective communication, and sales negotiation. Proven track record in assessing customer needs and delivering tailored solutions.
Overview
6
6
years of professional experience
Work History
Customer Service/Customer Sales Representative
Orange Document Services
Salt Lake City
02.2023 - Current
- Assessed customer needs to recommend appropriate products or services.
- Developed relationships with existing customers through follow-up communications.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed incoming calls and emails to provide timely support and information.
Manager/ Independent Contractor
Curtis Yard Service
Salt Lake
12.2019 - 08.2025
- Managed client communications to address service inquiries and feedback.
- Monitored staff performance and addressed issues.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed all business operations, including scheduling, customer billing, and equipment maintenance.
Shift Manager
Olympus Hills Lanes
Salt Lake City
07.2022 - 01.2023
- Trained new employees on company policies and operational procedures effectively.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Resolved customer complaints promptly to ensure positive experiences at the facility.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
Bachelor of Science - Finance
University of Utah
Salt Lake City, UT05-2026
Skills
- Customer relationship management
- Project management
- Effective communication
- Networking skills
- Problem solving
- Product knowledge
- Sales negotiation
- Relationship building
References
References available upon request.
Timeline
Customer Service/Customer Sales Representative
Orange Document Services
02.2023 - Current
Shift Manager
Olympus Hills Lanes
07.2022 - 01.2023
Manager/ Independent Contractor
Curtis Yard Service
12.2019 - 08.2025
Bachelor of Science - Finance
University of Utah