Jovan Tenner
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Inside Sales Representative
Just Energy
Houston, TX
11.2022 - 11.2023
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Consulted with customers to aid selection and purchase of products that met needs.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Collaborated with team members to determine strategic sales approaches.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Recognized security risks to properly handle situations.
NBA 2K League Brand Ambassador
NBA 2k League
Houston, TX
07.2020 - 08.2022
- Created experiences that drove business results and customer brand engagement.
- Teamed with other demonstrators to put on large-scale promotions.
Customer Service Representative
Medhealth Medical
Houston, Texas
06.2022 - 01.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Licensed Insurance Agent
Foundever
Houston, TX
02.2024 - 01.2025
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Leveraged industry trends to shape solutions and approaches.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Provided guidance and support to less experienced agents during onboarding process.
Education
Insurance License - Insurance
N/A
08-2024
High School Diploma -
Glenda Dawson High School
Pearland, TX05.2012
Skills
- Revenue Forecasting
- Revenue Growth
- Client Relationship Management
- Issue Resolution
- Customer Service
- Dependable
- Sales and Marketing Initiatives
- Exceptional Customer Service
- Full-Cycle Sales Process
- Salesforce
- Client Retention
- Customer Relationship Management
- Key Relationship Management
- Relationship Building
- Cheerful and Energetic
- Attention to Detail
- Superior Organizational Skills
Core Strenghts
- Top Sales Representative
- Able to meet or exceed performance matrix
- Persistent with closing sales while maintaining a positive relationship with customer or client
- Excellent listening skills
Timeline
Licensed Insurance Agent
Foundever
02.2024 - 01.2025
Customer Service Representative/Inside Sales Representative
Just Energy
11.2022 - 11.2023
Customer Service Representative
Medhealth Medical
06.2022 - 01.2024
NBA 2K League Brand Ambassador
NBA 2k League
07.2020 - 08.2022
High School Diploma -
Glenda Dawson High School
Insurance License - Insurance
N/A
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