Ashlei Smith
Kansas City,MO
Summary
I come with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative/Inside Sales Representative
CTA
06.2017 - 05.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated issues, ensuring timely resolution and customer satisfaction.
- Trained new staff on best practices for customer service excellence.
- Streamlined processes to improve response times and service efficiency.
Certified Nursing Assistant
Excelsior Springs Hospital
12.2014 - 03.2017
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, enhancing communication among care teams.
- Collaborated with interdisciplinary teams to develop personalized care plans.
- Advocated for patient needs, fostering a supportive and empathetic environment.
Student Loan Collector
Citibank
08.2005 - 09.2014
- Managed collections for delinquent student loans, ensuring compliance with federal regulations.
- Communicated effectively with borrowers to negotiate payment arrangements and resolve account disputes.
- Utilized CRM systems to track borrower interactions and maintain accurate records of collection activities.
- Developed strategies to improve recovery rates on overdue accounts through targeted outreach efforts.
Education
Associate of Applied Science - Paralegal Studies
Bryant And Stratton College
Getzville, NY09-2027
Certified Nursing Assistant - Certified Nursing Assistant
Lex La Ray Technical College
Lexington, MO12-2014
High School Diploma -
Richmond High School
Richmond, MO05-2005
Skills
- Customer relationship management
- Conflict resolution
- Process optimization
- Escalation management
- Active listening
- Payment negotiation
- Call center experience
- Payment processing
Timeline
Customer Service Representative/Inside Sales Representative
CTA
06.2017 - 05.2025
Certified Nursing Assistant
Excelsior Springs Hospital
12.2014 - 03.2017
Student Loan Collector
Citibank
08.2005 - 09.2014
Associate of Applied Science - Paralegal Studies
Bryant And Stratton College
Certified Nursing Assistant - Certified Nursing Assistant
Lex La Ray Technical College
High School Diploma -
Richmond High School