PATRICK M. DONAHUE
Chicago,IL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Proficient in customer service best practices and related options. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Representative/Inside Sales Representative
Trendler, Inc.
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
- Set up new accounts, established customer credit and set up payment methods.
Site Supervisor
Sterling Services, Inc.
07.2023 - 12.2023
- Maintained records and logs of work performed and materials and equipment used in over 25 plus locations.
- Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
Customer Service Specialist
GPA
02.2020 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Inside Sales Representative
GPA
12.2015 - 02.2020
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Sales and Marketing Consultant
Paint Solutions Auto Body
01.2013 - 12.2015
- Develop and evaluate marketing services and tools to increase public awareness within local community
- Research local competition and plan marketing strategies
- Seek out potential new business to increase sales and maximum brand recognition
- Solicit new business through cold calls and distribution of branded materials
Production Coordinator/Quality Assurance Specialist
Wolfe, LLC
01.2010 - 09.2013
- Planned, organized, supervised, and implemented manufacturing procedures in accordance with QA methods, new process improvements, and organizational strategies to ensure timely delivery of products
- Operated two MX6000 DataCard Machines
- Maintained quality and production standards to ensure highest level of safety and efficiency
Customer Service Supervisor/Representative
Wolfe, LLC
07.2008 - 01.2010
- Supervised customer service team; hired, trained, and managed time and attendance
- Served as liaison between company and financial institutions with regard to customer inquiries and problem resolutions pertaining to fraud prevention
- Responded to customer inquiries promptly and accurately
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Site Supervisor
The Huber Group
01.2007 - 07.2008
- Ensured cleanliness and appearance for six buildings in Park West Corridor of Pittsburgh.
- Supervised 18-20 cleaners; hired, trained, and scheduled shifts. Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Reported updates and problems to building management company and site facility managers at each location.
Education
Bachelor of Arts -
Westminster College
New Wilmington, PASkills
- Managing/Supervising Teams
- Customer Relationship Management
- Sales and Upselling
- Microsoft Office
- Customer Account Management
- Correcting Discrepancies
- Quality Assurance Evaluation
- Issue and Complaint Resolution
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Excellent written and oral communication
Timeline
Customer Service Representative/Inside Sales Representative
Trendler, Inc.
12.2023 - Current
Site Supervisor
Sterling Services, Inc.
07.2023 - 12.2023
Customer Service Specialist
GPA
02.2020 - 05.2023
Inside Sales Representative
GPA
12.2015 - 02.2020
Sales and Marketing Consultant
Paint Solutions Auto Body
01.2013 - 12.2015
Production Coordinator/Quality Assurance Specialist
Wolfe, LLC
01.2010 - 09.2013
Customer Service Supervisor/Representative
Wolfe, LLC
07.2008 - 01.2010
Site Supervisor
The Huber Group
01.2007 - 07.2008
Bachelor of Arts -
Westminster College
Similar Profiles
Cheyenne BurnsCheyenne Burns
Manager of Starbucks at Mariano'sManager of Starbucks at Mariano's
Anup KilaniAnup Kilani
Executive Director at Movement of Desis (501c3)Executive Director at Movement of Desis (501c3)
Katya OlexaKatya Olexa
Pediatric Registered Nurse at Ann and Robert H Lurie Children’s HospitalPediatric Registered Nurse at Ann and Robert H Lurie Children’s Hospital