Railyn O'Connor
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Chicago, Illinois
10.2021 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Customer Service Representative
Jaks Warehouse
Schererville, Indiana
01.2017 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
Bachelor of Arts - Communications
Purdue University
West Lafayette, IN08-2025
Skills
Decision-making
Time management
Active listening
Call center experience
Decision-making
Problem resolution
Critical thinking
Certification
PT - Phlebotomy Technician
Timeline
Barista
Starbucks
10.2021 - Current
Customer Service Representative
Jaks Warehouse
01.2017 - 10.2021
Bachelor of Arts - Communications
Purdue University
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