Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akedia Jefferson

Minneapolis

Summary

Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Lifts up to 70 pounds and adheres to commercial airline protocols.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ramp Agent

Delta Air Lines, Inc
05.2023 - Current
  • Physical tasks: Bending, lifting, standing, and walking while loading and stacking bags that can weigh up to 70 pounds
  • Guiding aircraft: Directing incoming and departing aircraft from the gate to ensure timely connections
  • Efficiently operated ground service equipment, such as tugs, belt loaders, and tow tractors, as well as baggage scanners and computers facilitate smooth handling of baggage and cargo.
  • Protecting cargo: Safeguarding baggage, mail, and cargo from damage, loss, and weather
  • Maintaining records: Receiving and recording baggage, airfreight, mail, and company materials, and preparing records related to cargo and baggage
  • Performing inspections: Conducting hazard checks and FOD walks in the ramp area between flights

Pharmacy Technician

Walgreens
10.2021 - 05.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Preparing new prescription and refill requests for patients
  • Dispensing medication to patients per the prescription, or provider’s orders
  • Packing and labeling a prescribed medication
  • Processing insurance claims
  • Tracking inventory
  • Preparing compounded medications using sterile and non-sterile processes
  • Filling automated dispensing machines
  • Repackaging of bulk medications

Appointment Scheduler

Children's Minnesota
04.2019 - 04.2020
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.


*(Laid off due to Covid19.)

Education

Associate of Science - Practical Nursing

Saint Paul College - A Community And Technical College
Saint Paul, MN
04.2025

High School Diploma -

Roseville Area Senior High School
Roseville, MN
06.2016

Skills

  • Problem-Solving
  • Loading and unloading
  • Ramp service
  • Aircraft Marshalling
  • Aircraft Tug Operation
  • Customer Service
  • Aircraft servicing
  • Remote Work Capabilities
  • Data entry proficiency
  • Customer service
  • attention to detail and organization

Certification

  • CNA - Certified Nursing Assistant

Timeline

Ramp Agent

Delta Air Lines, Inc
05.2023 - Current

Pharmacy Technician

Walgreens
10.2021 - 05.2023

Appointment Scheduler

Children's Minnesota
04.2019 - 04.2020

Associate of Science - Practical Nursing

Saint Paul College - A Community And Technical College

High School Diploma -

Roseville Area Senior High School
Akedia Jefferson