Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akeela Rowan

Chicago,IL

Summary

Highly motivated and personable professional dedicated to creating a warm and inviting atmosphere for guests. Possessing an energetic personality and a strong commitment to hard work, strives to ensure every individual feels welcome and valued. Expertise in food safety processes and a passion for delivering exceptional customer service. Eager to contribute skills to a new company and make a positive impact on its success.

Overview

19
19
years of professional experience

Work History

Daycare Assistant

sangnash learing center
12.2023 - Current
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Provided supervision and care to young children ranging from infants to pre-school age.
  • Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Developed positive relationships with parents through communication about their child's daily activities.
  • Supported teachers in planning lessons that were developmentally appropriate for each age group.
  • Participated in team meetings to discuss progress of each child's learning objectives.
  • Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
  • Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Security Officer

Garda Security
08.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded promptly in emergencies to minimize risk of damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Independent, Living Coach

Trinity services Inc.
07.2023 - 11.2023
  • Assisted clients in selecting the most suitable insurance policies for their needs.
  • Created and maintained detailed records of client interactions and policy information.
  • Negotiated with underwriters to modify existing policies or create new ones.
  • Maintained relationships with carriers, brokers, underwriters, vendors, and other partners as needed.
  • Conducted regular reviews with clients to review coverage levels, assess risks, and make recommendations for improvement.
  • Followed established procedures for handling disputes between customers and insurers.

Stabilization Clinician

Community Counseling Centers of Chicago
09.2022 - 04.2023
  • Maintained accurate client records and documentation according to agency policy and procedures.
  • Collaborated with multidisciplinary team members to coordinate care for clients.
  • Educated community members about mental health issues through outreach programs at schools and local organizations.
  • Monitored client progress through regular follow-up meetings or phone calls.
  • Attended professional development workshops and seminars related to clinical practice areas such as trauma informed care or evidence based practices.

safe passage worker

safe passage
03.2017 - 06.2018
  • Monitored school grounds and reported suspicious activity. 
  • Directed pedestrians across the street. 
  • Assisted people across the street in hazardous conditions. 

parent Involvement coordinator

Westcott Elementary School
06.2009 - 06.2018

serves as chaperone on student field trips at Westcott Elementary                                           

  • Successfully led key projects which resulted in [positive outcome].
  • Planned and executed school events.
  • Ran drills and practices to help children to develop and improve their sports skill levels.

Home Caregiver

helping home
12.2014 - 01.2016
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Maintained patient privacy and confidential patient information.
  • Conducted onsite visits to perform evaluations.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Routinely evaluated the overall resident care within the facility and diligently enforced high standards.

Cashier Customer Service

Araamark
08.2013 - 08.2014
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Processed up to 100 customer orders per day.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Organized the store by returning all merchandise to its proper place.
  • Computed accurate sales prices for purchase transactions.
  • Prevented store losses using awareness, attention to detail and integrity.

Front Service Clerk

Jewel/Osco
10.2005 - 01.2009
  • Handled the complaints and concerns of customers.
  • Addressed and welcomed [Number] patrons to the business per day.
  • Offered product samples, answered questions and suggested products.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Helped customers select products that best fit their personal needs.

Education

High School Diploma - General

Morgan park H.S
Chicago, iL

Skills

  • Customer service
  • Lifts 50 pounds
  • Outstanding cleanliness
  • Highly responsible and reliable
  • Works well under pressure
  • Flexibility
  • Safe food handling
  • Team contribution
  • Exceptional interpersonal skills
  • Highly responsible and reliable

Timeline

Security Officer

Garda Security
08.2024 - Current

Daycare Assistant

sangnash learing center
12.2023 - Current

Independent, Living Coach

Trinity services Inc.
07.2023 - 11.2023

Stabilization Clinician

Community Counseling Centers of Chicago
09.2022 - 04.2023

safe passage worker

safe passage
03.2017 - 06.2018

Home Caregiver

helping home
12.2014 - 01.2016

Cashier Customer Service

Araamark
08.2013 - 08.2014

parent Involvement coordinator

Westcott Elementary School
06.2009 - 06.2018

Front Service Clerk

Jewel/Osco
10.2005 - 01.2009

High School Diploma - General

Morgan park H.S
Akeela Rowan