Akeelah Holloway
Saint Petersburg,FL
Summary
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 20+ years in Customer Services. Knowledgeable Case Manager experienced in coordinating care for substance/mental health. Ready to leverage experience and drive to pursue new profession with a company that has possibilities of advancement.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Case Manager/Outreach Coordinator
Marcman Solutions LLC
10.2024 - Current
- Coordinated outreach events and campaigns to increase awareness of organization's mission and goals
- Provided regular reports on communication activities and outcomes to management team
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Salon Owner/ Stylist
Kre8tive Stylz Hair Studio
02.2011 - Current
- Consulted with customers to assess needs and propose optimal solutions
- Put together realistic budgets based upon costs and fees for successfully operating business
- Oversaw daily salon operations and performed general salon tasks
- Trained and motivated employees to perform daily business functions
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
Instructor
Loriannes Beauty Academy
01.2021 - 06.2024
- Applied various teaching aids to minimize learning gaps and instruct and motivate students
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems
- Enhanced student comprehension and shortened learning process through new teaching methods
Seasonal Tax Associate
AFFIANCE FINANCIAL GROUP
04.2019 - 04.2024
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Analyzed financial records to verify accuracy of tax returns
- Maintained compliance by adhering to current tax laws and regulations
- Communicated with clients regarding tax situations, providing guidance on financial decisions
Case Manager
Westcare
07.2018 - 08.2022
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
- Developed and implemented comprehensive case management plans to address client needs and goals
- Facilitated individual and group sessions to promote positive behavior change for clients
- Worked with Substance Abuse /Mental Health/Homeless clientele
Delivery Driver/Warehouse
UNITED PARCEL SERVICE
10.2018 - 02.2019
- Use personal vehicle to perform deliveries to residential and businesses
Warehouse Worker
Amazon Warehouse
09.2017 - 01.2018
- Seasonal Helper to sort and scan packages during peak season
Education
Bachelor of Science - Management
St. Petersburg College
Clearwater, FL 08.2022 - Current
Associate - Business Administration
St. Petersburg College
Saint Petersburg, FL 08.2014 - 05.2016
Certificate of Technical Studies - Cosmetology
Pinellas Technical Education Center
Clearwater, FLSkills
Business Management
Business growth and retention
Patient Assessments
Case management
Lesson Planning
Problem-Solving
Communication skills
Microsoft Office
Mentoring
Customer service
Tax experience
Social work
Organizational skills
Care plans
Data entry
Sales
Medical office experience
Time management
Microsoft Word
Administrative experience
Microsoft Powerpoint
Medical terminology
Front desk
Customer support
Phone etiquette
Cash handling
Assessments
- Work style: Reliability, Proficient, 09/01/24, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 10/01/23, Responding to customer situations with sensitivity
- Work style: Reliability, Proficient, 05/01/24, Tendency to be reliable, dependable, and accountable at work
Relocation
Houston, TX
Personal Information
Authorized To Work: US
Timeline
Case Manager/Outreach Coordinator
Marcman Solutions LLC
10.2024 - Current
Bachelor of Science - Management
St. Petersburg College
08.2022 - Current
Instructor
Loriannes Beauty Academy
01.2021 - 06.2024
Seasonal Tax Associate
AFFIANCE FINANCIAL GROUP
04.2019 - 04.2024
Delivery Driver/Warehouse
UNITED PARCEL SERVICE
10.2018 - 02.2019
Case Manager
Westcare
07.2018 - 08.2022
Warehouse Worker
Amazon Warehouse
09.2017 - 01.2018
Associate - Business Administration
St. Petersburg College
08.2014 - 05.2016
Salon Owner/ Stylist
Kre8tive Stylz Hair Studio
02.2011 - Current
Certificate of Technical Studies - Cosmetology
Pinellas Technical Education Center