Tondalaya (Toni) Netcliff

• Top Performer on HEDIS Outreach Team Exceeding all goals
• Conducted Effective Outreach to over 50 Medicare members daily, to increase healthy behaviors
• Ensured that members had clear understanding of their available benefits by establishing needs and highlighting available resources
• Performed clinical outreach to ensure members receive medical tests and services to improve healthy outcomes
• Collected effective data to support medical records.
• Managed time efficiently in order to complete all tasks within deadlines.

Youtube Content Creator

• Created and Directed hundreds of videos to promote work at home industry, generate leads and maximize brand identity
• Assisted thousands of individuals with landing work at home positions
• Generated over two hundred thousand views on overall content
• Generated over Sixteen thousand subscribers and followers

Corporate Pajamas LLC.

• Awarded Highest Honor of Premier Partnership on Arise Database
• Developed numerous top performers on several client projects.
• Designed developed and implemented successful recruitment process to fill more than 250 vacancies each year.
• Build and maintain team of professionals to provide excellent customer support to various clients
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Conducted regular reviews of operations and identified areas for improvement.

Virtual Office Executive LLC.

• Assisted local businesses with business growth by engaging more clients and ensuring efficient back office
• Services included Office Management, Calendar Management, Database Management, Email and Voicemail Management, Social Media Maintenance.
• Reduced office expenses by finding smarter solutions for vendors, suppliers and services
• Devised processes to boost long-term business success and increase profit levels.

• Assisted Case managers with processing emergency rental assistance applications
• Hosted morning/afternoon meetings to define daily objectives
• Approve ERAP applications for funding
• Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention
• Managed and monitored program activities and evaluated quality for improvement recommendations

• Analyzed and reported social media and online marketing campaign results
• Conducted research to determine current benchmark trends and audience preferences
• Provided feedback to production team regarding product quality
• Improved page content, keyword relevancy, and branding to achieve search engine optimization goals
• Optimized website content and images to improve search engine rankings

• Answered customer telephone calls promptly to avoid on-hold wait times: including billing inquiries, payments and adjustments
• Offered advice and assistance to customers, paying attention to special needs or wants
• Updated account information to maintain customer records
• Responded to customer requests for products, services, and company information
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Utilized customer service software to manage interactions and track customer satisfaction
• Processed customer service orders promptly to increase customer satisfaction
• Enhanced productivity levels by anticipating needs and delivering outstanding support

• Maintained excellent relations with new and existing customers resulting in increased levels of customer retention
• Managed and maintain high retention rates of 50% and better through development of strong relationships with current customer accounts
• Delivered extraordinary customer care by responding to customer questions and concerns
• Analyzed customer feedback and developed new techniques to ensure customer satisfaction
• Maintained positive attitude and remain impervious to rejection to achieve goals
• Enter data quickly and accurately.
• Identified changing customer needs and adapted service strategies to meet them

• Answer general customer and branch inquiries, resolve concerns or complaints related to rentals, research reservations, communicate branch policies, procedures and systems for Enterprise, National and Alamo care rental brands
• Met specific service levels, metrics, and goals at Mastery level.
• Maintained up-to-date knowledge of product and service changes
• Promptly responded to inquiries and requests from prospective customers
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Increased efficiency and team productivity by promoting operational best practices
• Responded proactively and positively to rapid change
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Cared for over 10 clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

• Hosted Afterschool Activities and Events for over 100 children
• Coordinated and host weekly staff meetings and special events
• Mediated and counsel children, parents and staff with conflicting issues
• Maintained records and logs of work performed and materials and equipment used
• Evaluated team member strengths and assigned tasks based upon expertise and background
• Oversaw personnel safety and efforts at work site

• Cared for over 10 residents in assisted living facility and delivered high-quality support to meet needs.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Supported student physical, mental, and social development using classroom games and activities
• Completed daily reports, meal count sheets, and attendance logs
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
• Assisted in implementation of new learning tools, systems and materials
• Supported teacher in preparing individualized learning plans for underperforming students
• Assisted in lessons, curriculum and homework planning

• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
• Coordinated with other departments to facilitate seamless operation and excellent patient care.
• Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.