AKEEM CLARKE
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Private Contractor
UBER/LYFT
Philadelphia, PA
06.2023 - Current
- Developed and implemented innovative strategies to enhance customer service experience.
- Implemented new technologies to streamline workflow processes.
- Identified needs of customers promptly and efficiently.
- Ensured vehicle was clean and in proper working order before each shift.
- Provided door-to-door service for passengers in a safe and courteous manner.
- Greeted customers and provided assistance with luggage.
- Stayed informed of changing roads, detours, new addresses, traffic patterns and local events that could impact customer travel plans.
Driver, Warehouse Orders
Angel Brand
Springfield, PA
07.2022 - 05.2023
- Communicated customer orders accurately to warehouse staff for order fulfillment.
- Adhered to all applicable traffic laws while operating commercial vehicles.
- Inspected vehicles for mechanical items and safety issues prior to departing on routes.
- Maintained accurate records of deliveries including delivery times, dates and addresses.
- Delivered goods to specified destinations in a timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Sales Associate
26 Motors Dealership
Bronx, NY
06.2021 - 05.2022
- Monitored dealer inventory levels to ensure timely billing of products sold.
- Handled incoming calls from customers regarding their billings or other concerns.
- Prepared financial statements, reports, and summaries for dealership customers.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Greeted customers and provided information about products and services.
- Educated customers on product features and technical details to highlight benefits.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Sales Associate
Palm Tree Supermarket
Bronx, NY
10.2019 - 06.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
Education
High School Diploma -
Prembroke Hall High School
05-2016
Skills
- Time Management
- Goal-Oriented
- Troubleshooting
- Empathetic
- Negotiation Tactics
- Building rapport
Timeline
Private Contractor
UBER/LYFT
06.2023 - Current
Driver, Warehouse Orders
Angel Brand
07.2022 - 05.2023
Sales Associate
26 Motors Dealership
06.2021 - 05.2022
Sales Associate
Palm Tree Supermarket
10.2019 - 06.2021
High School Diploma -
Prembroke Hall High School