Jean Paul Cruz
Queens,NY
Summary
Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
5
5
years of professional experience
Work History
Private Contractor
Private Employers
02.2023 - Current
- Managed multiple projects simultaneously, ensuring timely completion and consistent quality.
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
- Continuously improved processes by identifying inefficiencies and implementing best practices for increased productivity.
- Mentored junior team members, providing guidance and support for professional growth.
- House remodeling
- carpentry
- eletrical work
Front Desk Agent/Front Desk Night Auditor
Holiday Inn Express Hotel
09.2024 - 10.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Bartender
Royal Staffers
01.2020 - 10.2023
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Interpretor
Accuarate Communcation Inc.
01.2023 - 07.2023
- Communicated with clients to understand interpreting needs and provide best service possible.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Server
Royalty Event Sevices
01.2021 - 06.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Francis Lewis HS
Fresh Meadows, Queens 08-2022
Skills
- Safety Compliance
- Defensive Driving
- Physical Fitness
- Executive protection
- Tactical Planning
- Intelligence Gathering
- Risk Analysis
- Time Management
- Listening Skills
- Microsoft Office
- File Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent/Front Desk Night Auditor
Holiday Inn Express Hotel
09.2024 - 10.2024
Private Contractor
Private Employers
02.2023 - Current
Interpretor
Accuarate Communcation Inc.
01.2023 - 07.2023
Server
Royalty Event Sevices
01.2021 - 06.2023
Bartender
Royal Staffers
01.2020 - 10.2023
High School Diploma -
Francis Lewis HS
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