- Music, Concerts, & Festivals
- Rock Climbing (Inner Peaks, Bouldering gym)
- Paddleboarding & Kayaking
- Hiking
Hana Pearce
Charlotte,NC
Summary
Experienced with team leadership, operational management, and customer service excellence. Willingness to learn, and eager to contribute to team success. Ready to tackle new challenges with dedication and enthusiasm. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Private Employers
Lake Norman
05.2025 - 11.2025
- Assisted in managing daily operations and workflow efficiency.
- Trained new employees on operational procedures and company policies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Lead Floor Merchandiser
Sun & Ski
Concord
02.2025 - 06.2025
- Assisted with visual merchandising to enhance product displays and improve customer engagement.
- Implemented promotional signage according to company guidelines to drive sales initiatives.
- Organized merchandise layout in alignment with seasonal trends and store promotions.
- Supported training of new staff on merchandising techniques and company policies.
Sales Associate
VFC (Vans)
Charlotte, NC
04.2024 - 02.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Participated in inventory management, including stock replenishment and organization.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to achieve sales targets and improve store performance.
Sales Leader/Floor Supervisor
VFC (Vans)
Tampa, FL
07.2023 - 03.2024
- Led sales initiatives to exceed weekly targets and drive revenue growth.
- Mentored junior sales staff, providing guidance on best practices
- Conducted regular performance evaluations to drive accountability and continuous improvement within the team.
- Increased customer engagement to drive interest and boost sales opportunities.
- Improved store appearance by overseeing product presentation, signage, and overall cleanliness.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Merchandising Team Lead
Lowes Home Improvment
Tampa, FL
04.2021 - 06.2023
- Led merchandising initiatives to enhance product visibility and drive customer engagement.
- Trained and mentored team members on effective merchandising techniques and best practices.
- Collaborated with cross-functional teams to develop promotional displays that align with company strategies.
- Optimized space allocation by conducting regular store walkthroughs and updating floor plans as needed.
- Facilitated open communication between merchandising team members at various levels of authority to address operational challenges promptly.
- Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment.
- Collaborated with vendors to ensure timely delivery of products, maintaining stock levels for high-demand items.
Shift Leader
Chipotle
Tampa, FL
12.2020 - 03.2021
- Trained and mentored team members in customer service and food preparation techniques.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Shift Leader
CAVA
Huntersville, NC
08.2020 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Shift Manager
Lotus Soul Cafe
Cornelius, NC
11.2019 - 05.2020
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored staff on best practices and operational procedures.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Team Member /Crew Shift Leader
Dunkin' / Baskin Robins
Cornelius, NC
10.2017 - 06.2018
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Trained new team members on operational procedures and customer service standards.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Babysitter
Private Employers
Lake Norman
08.2015 - 08.2017
- Supervised children's activities, ensuring safety and engagement during playtime.
- Communicated effectively with parents regarding child development and daily activities.
- Managed schedules for mealtimes, naps, and recreational activities to maintain structure.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities
Education
High School Diploma -
William Amos Hough Highschool
Cornelius, NC12-2019
Skills
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Money handling
- Team leadership
- Staff supervision
- Staff training and development
- Recruiting and interviewing
- Retail operations management
- Inventory management
- Multitasking and organization
- Vendor relationship management
- Sales monitoring
Interests
Instagram:
@peaceofhana
Timeline
Assistant Manager
Private Employers
05.2025 - 11.2025
Lead Floor Merchandiser
Sun & Ski
02.2025 - 06.2025
Sales Associate
VFC (Vans)
04.2024 - 02.2025
Sales Leader/Floor Supervisor
VFC (Vans)
07.2023 - 03.2024
Merchandising Team Lead
Lowes Home Improvment
04.2021 - 06.2023
Shift Leader
Chipotle
12.2020 - 03.2021
Shift Leader
CAVA
08.2020 - 11.2020
Shift Manager
Lotus Soul Cafe
11.2019 - 05.2020
Team Member /Crew Shift Leader
Dunkin' / Baskin Robins
10.2017 - 06.2018
Babysitter
Private Employers
08.2015 - 08.2017
High School Diploma -
William Amos Hough Highschool