Open To Work
Nova Wolf
Jacksonville,FL
Work Preference
Summary
Dynamic assistant manager leveraging 15 years of experience to drive customer satisfaction and operational efficiency. Successfully led a team across multiple locations, implementing training programs that enhanced service quality and employee performance, resulting in improved customer loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dailys
Fruit Cove, FL
02.2026 - 04.2026
- Oversaw operations of 22 pump gas stations with a team of 8+ employees.
- Trained new staff on company policies and customer service standards.
- Implemented training programs to enhance employee skills and performance.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Performed daily cash counts for accurate financial reporting.
- Coordinated ordering and scheduling processes to enhance operational efficiency.
Cashier/Customer Service
Ace Cash Express
Jacksonville, FL
04.2025 - 02.2026
- Processed loans while following guidelines and credit checks.
- Processed customer transactions quickly and accurately.
- Handled cash, credit, and debit payments securely.
- Greeted customers and answered any questions they had about the store's products and services.
- Cashed checks and loaded into banks/cards while maintaining balance.
Cage Cashier
bestbet - Jacksonville - Orange Park - St Augustine
Orange Park, FL
06.2023 - 04.2025
- Exchanging poker chips and money.
- Processed cash transactions accurately and efficiently, ensuring the proper handling of large sums of money.
- Adhered to strict security protocols to prevent fraud or theft, following established procedures and guidelines.
Front Desk Receptionist
GEORGE MOORE CHEVROLET, INC.
Jay, FL
02.2017 - 06.2018
- Greeted guests with a friendly smile.
- Directed phone calls to proper departments.
- Greeted and welcomed guests, providing a positive first impression of the company.
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals.
- Provided administrative support to various departments as needed, including data entry and filing.
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively.
Collections Specialist
Citibank (Citi)
Jacksonville, FL
01.2009 - 07.2010
- Collected past due payments while providing excellent customer service.
- Negotiated payment arrangements with delinquent customers, resulting in a 40% increase in successful collections.
- Analyzed payment history to identify trends and potential collection issues.
- Documented all interactions in compliance with company policies and regulations.
Parts Specialist
O Riley Auto Parts
Jacksonville, FL
01.2008 - 06.2009
- Provided expert knowledge and assistance to customers in selecting the right auto parts for their vehicles.
- Developed strong relationships with customers by providing exceptional service and personalized recommendations.
Guest request runner
Hyatt
Jacksonville, FL
05.2005 - 08.2008
- Delighted my guests with quick service if they needed extra items such as towels.
- Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience.
- Coordinated with other departments to fulfill guest requests such as extra towels or special room arrangements.
Customer Service Representative
Fastenal
Jacksonville, FL
04.2005 - 07.2006
- Resolved complex customer complaints by identifying root causes and implementing effective solutions, enhancing customer trust.
- Established strong customer relationships through active listening, empathy, and personalized interactions, leading to increased loyalty.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Coordinated order fulfillment by tracking shipments and managing returns/exchanges, ensuring timely resolution and customer satisfaction.
Education
GED - Upper secondary education
High
Jacksonville, FLSkills
- Account management
- Sales management
- Retail management
- Customer relationship management
- Service management
- Operational efficiency
- Inventory management
- Vendor negotiation
- Purchasing
- Upselling
- Guest services
- Hotel experience
- Call center experience
- Customer service
- Consumer service
- Customer engagement
- Retail sales transactions
- Inquiry management
- Complaint resolution
- Feedback analysis
- Relationship selling
- Lead generation
- Negotiation (sales skills)
- Conflict resolution
- Team leadership
- Employee training
- Professional networking
- Teamwork
- Dependability
- Time management
- Task prioritization
- Organizational skills
- Process improvement
- Data accuracy
- Computer literacy
- Computer skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Windows
- QuickBooks
- CRM Software
- Typing
- Data entry
- Phone communication
- Multi-line phone systems
- Phone interaction
- In-person service
- Greeting customers
- Clear communication
- Communication
- Attention to detail
- Analysis skills
- Driving
- Basic math
- Retail math
- Math
- Cash handling
- Service satisfaction
- Customer retention
- Customer support
- Relationship development
- Inquiry handling
- Administrative skills
- Project management
- Auto body repair
- Cold calling techniques
- Cold Calling
- Employee relationship building
- Acquisition targets
- Operational efficiency
- Task-based/operational skills
- Work ethic
- Ability to follow instructions
- Supplier management
- Retail sales transactions
- Appointment scheduling
- Lead generation
- Clear communication
- Accounting software
- Cold Calling
- Communication
- Team leadership
- Employee training
- Purchasing
- Complaint resolution
- Data accuracy
- Service satisfaction
- Project management
Certification
Driver's License
Languages
English
Willing To Relocate
Jacksonville, Fl
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Assistant Manager
Dailys
02.2026 - 04.2026
Cashier/Customer Service
Ace Cash Express
04.2025 - 02.2026
Cage Cashier
bestbet - Jacksonville - Orange Park - St Augustine
06.2023 - 04.2025
Front Desk Receptionist
GEORGE MOORE CHEVROLET, INC.
02.2017 - 06.2018
Collections Specialist
Citibank (Citi)
01.2009 - 07.2010
Parts Specialist
O Riley Auto Parts
01.2008 - 06.2009
Guest request runner
Hyatt
05.2005 - 08.2008
Customer Service Representative
Fastenal
04.2005 - 07.2006
GED - Upper secondary education
High