Meliza Carrazco

- Maintained professional customer communication while addressing inquiries, complaints, and account issues
- Prepared and reviewed monthly branch activity reports, including account openings, closures, and performance metrics
- Ensured strict compliance with internal policies, procedures, and external banking regulations
- Oversaw daily branch operations to ensure accuracy, efficiency, and policy adherence
- Trained and onboarded new employees on procedures, systems, and compliance requirements
- Managed daily cash flow activities, including opening and closing cash drawers and balancing
- Supervised teller operations, verifying transaction accuracy and resolving discrepancies
- Conducted employee coaching and performance feedback to support productivity goals
- Processed financial transactions including deposits, withdrawals, transfers, and loan payments
- Supported Branch Manager with scheduling, documentation, reporting, and operational oversight
- Provided leadership coverage in the absence of the Branch Manager
- Maintained audit-ready records and supported month-end and year-end closing activities

- Met strict daily productivity and accuracy standards in a high-volume environment
- Followed detailed procedures and safety requirements while handling packages
- Maintained accurate handling of shipments and documentation under time constraints
- Demonstrated reliability, punctuality, and consistent performance

- Handled customer transactions accurately while maintaining attention to detail
- Balanced cash drawers and followed cash-handling and reporting procedures
- Addressed customer questions and concerns in a professional manner
- Worked in a fast-paced environment while meeting accuracy and service expectations