SMITHA DEEPAK
Yonkers
Summary
Dynamic professional with extensive experience in operational management and client relationship building at Trustco Bank. Proven track record in enhancing customer satisfaction and team performance through effective leadership and training. Skilled in cash handling and workforce coordination, driving efficiency and fostering strong client loyalty.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Assistant Branch Manager
Trsutco Bank
07.2025 - Current
- Assisted in managing daily branch operations and staff scheduling.
- Coordinated customer service initiatives to improve client satisfaction.
- Oversaw cash handling procedures and ensured compliance with bank policies.
- Facilitated communication between departments to enhance operational efficiency.
- Supported the implementation of marketing campaigns to attract new clients.
- Resolved customer inquiries and issues promptly to maintain positive relations.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Provided bank leadership in absence of branch manager.
ASSISTANT GENERAL MANAGER
HILTON GARDEN INN
06.2019 - 2025
- Led hotel operations to achieve a high standard of guest satisfaction and staff performance
- Payroll taken care for companies multiple hotels.
- Managed a team of 60+ staff, focusing on training, development, and operational compliance to enhance service quality
- Implemented inventory control measures and new loss prevention programs, effectively managing procurement to optimize resources
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience resulting in positive customer reviews and increased repeated business.
- East Coast Hospitality, North Carolina
CLIENT RELATIONSHIP MANAGER
GOLD MARINE EXPORTS
06.2010 - 03.2019
- Leveraging strong interpersonal skills to foster trust and loyalty with clients
- Maintained detailed records of all client's interactions, ensuring accuracy in account management, and reporting activities.
- Developed strong rapport with clients through consistent follow up and attention to details.
- Strengthened client relationship by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Post-Graduate - English
MG University
01.2002
Bachelor's Degree - Economics
MG University
01.1999
Skills
- Team leadership
- Client relationship management
- Operational efficiency
- Inventory oversight
- Human resources management
- Client engagement
- Workplace relations
- Workforce coordination
- Talent development
- Employee training
- Staff scheduling
- Customer service
- Cash handling
- Operational management
- Communication skills
- Time management
- Banking
- Employee scheduling
- Financial product advisement
- Loans
- Financial product sales
- Account management
- Revenue generation
- Staff management
- Branch service quality
- Strong interpersonal skills
- Operations management
- Relationship building and management
- Team development
- Business development
- Team player
- Interviewing and hiring
- Human resources
- Shift scheduling
- Work prioritization
- Verbal/written communication
- Proficient in MS office
- Training and development
- Relationship management
Certification
AI TOOLS WORKSHOP, 03/01/25
Languages
- English
- Hindi
- Malayalam
- Tamil
Timeline
Assistant Branch Manager
Trsutco Bank
07.2025 - Current
ASSISTANT GENERAL MANAGER
HILTON GARDEN INN
06.2019 - 2025
CLIENT RELATIONSHIP MANAGER
GOLD MARINE EXPORTS
06.2010 - 03.2019
Post-Graduate - English
MG University
Bachelor's Degree - Economics
MG University