Chris Villalobos
Austin
Summary
Results-driven Assistant Branch Manager known for high productivity and efficiency in task completion. Possess specialized skills in customer service management, operational oversight, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful branch operations and customer satisfaction. Commitment to continuous improvement drives consistent achievement of objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
White Cap Construction Supply Inc.
Austin
12.2025 - Current
- Assisted in managing daily branch operations and team performance.
- Supported inventory management and ensured product availability for customers.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Implemented safety protocols to maintain a secure work environment.
- Developed promotional materials to enhance customer engagement at the branch.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Recruited new staff members through job postings and conducting interviews.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Monitored daily operations and supported Branch Manager in necessary duties.
Warehouse Lead
White Cap Construction Supply Inc.
Austin
01.2023 - Current
- Supervised daily warehouse operations and ensured safety compliance.
- Coordinated shipping and receiving processes to streamline workflow.
- Trained new staff on equipment use and safety protocols.
- Conducted regular inspections of warehouse equipment for maintenance needs.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Used computer and company software to enter shipment and inventory records.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Performed cycle counts to verify physical stock against system-generated data.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Loaded and unloaded trailers with care and efficiency.
Inside Sales Representative
White Cap Construction Supply Inc.
Austin
01.2021 - Current
- Developed strong relationships with customers to understand their construction supply needs.
- Managed product inquiries and provided accurate information to clients promptly.
- Collaborated with team members to enhance sales strategies and customer engagement.
- Coordinated with suppliers to ensure timely delivery of construction materials.
- Assisted in training new sales representatives on company products and processes.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Cross-sold additional products or services based on customer needs.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Reset store displays for special events and seasonal merchandise changes.
Delivery Driver
White Cap Construction Supply Inc.
Austin
01.2019 - Current
- Delivered construction supplies to job sites in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Assisted warehouse personnel in packing orders when necessary.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Inspected vehicles for maintenance needs before each shift.
- Assisted warehouse staff with loading and unloading materials.
Shipping and Receiving Clerk
White Cap Construction Supply Inc.
Austin
01.2018 - Current
- Received shipments and verified contents against packing lists.
- Organized inventory in warehouse for easy access and efficient retrieval.
- Maintained accurate records of incoming and outgoing shipments.
- Inspected products for quality and reported any discrepancies to management.
- Operated forklifts and pallet jacks to move materials safely within the facility.
- Collaborated with team members to streamline shipping and receiving processes.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Identified order discrepancies and damaged items and notified supervisor.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Ensured compliance with safety regulations during all shipping operations.
Education
High School Diploma -
Hobbs High School
Hobbs, NM05.2002
Skills
- Cash management
- Inventory control
- Customer service
- Employee training
- Safety compliance
- Team leadership
- Time management
- Branch service quality
- Cash handling
- Strong leadership
- Team development
- Communication skills
- Warehouse operations
- Shipping and receiving
- Problem solving
- Employee safety
- Order picking and processing
- Daily cycle counting
- Floor space maximization
Languages
Spanish
Professional
Certification
forklift certified
Timeline
Assistant Branch Manager
White Cap Construction Supply Inc.
12.2025 - Current
Warehouse Lead
White Cap Construction Supply Inc.
01.2023 - Current
Inside Sales Representative
White Cap Construction Supply Inc.
01.2021 - Current
Delivery Driver
White Cap Construction Supply Inc.
01.2019 - Current
Shipping and Receiving Clerk
White Cap Construction Supply Inc.
01.2018 - Current
High School Diploma -
Hobbs High School