Kierra Marshall
Union Bank
Grand Rapids,MI
10
years of professional experience
Assistant Branch Manager with over five years of banking experience in branch operations, customer relationship management, regulatory compliance, cash operations, and team leadership. Proven ability to manage branch workflows, coach employees, resolve complex customer concerns, and maintain operational excellence in high-volume banking environments. Seeking opportunities in branch leadership, operations, accounting, finance, or public service.
Work History
Assistant Branch Manager
7 Months- Assist with daily branch operations, cash management, and opening/closing procedures.
- Coach and support tellers while maintaining operational excellence.
- Resolve complex member concerns and escalated service issues.
- Ensure compliance with banking regulations and internal policies.
- Perform branch audits, cash balancing, vault management, and operational reviews.
- Train and support multiple branch locations while adapting to different teams and workflows.
- Support branch performance by maintaining accurate documentation and operational efficiency.
Branch Banker
1 Year 2 Months- Managed high-volume financial transactions while maintaining exceptional accuracy and compliance.
- Built long-term customer relationships through financial needs assessments and personalized banking solutions.
- Investigated fraud, disputes, and account discrepancies while minimizing risk.
- Consistently balanced cash drawer and branch transactions with accuracy.
- Assisted with branch operational procedures and regulatory compliance.
Branch Banker
3 Years 3 Months- Built and maintained strong customer relationships by identifying financial needs and recommending appropriate banking products and services.
- Managed high-volume cash transactions, deposits, withdrawals, and account maintenance while maintaining accuracy and compliance.
- Opened consumer and business accounts while ensuring adherence to banking regulations and internal policies.
- Resolved complex customer concerns, account discrepancies, fraud claims, and transaction issues with professionalism.
- Educated customers on digital banking tools, fraud prevention, and financial solutions to improve their banking experience.
- Consistently balanced cash drawers and maintained accurate financial records while protecting confidential customer information.
- Collaborated with branch leadership to achieve sales, service, and operational goals.
- Maintained compliance with federal banking regulations, Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and company policies.
Operations Manager
1 Year 7 Months- Managed daily warehouse operations while ensuring productivity, safety, and quality standards were met.
- Supervised employees by assigning work, monitoring performance, and providing coaching and training.
- Coordinated staffing schedules and workflow to meet operational deadlines and customer expectations.
- Maintained accurate operational reports, attendance records, and performance documentation.
- Resolved employee concerns and operational issues while promoting a positive and efficient work environment.
- Ensured compliance with company policies, safety procedures, and operational standards.
Operations Manager
2 Years 2 Months- Supervised daily store operations and supported employees in delivering excellent customer service.
- Assisted with hiring, onboarding, and training new team members.
- Managed cash handling procedures, register reconciliation, and financial accuracy.
- Resolved customer concerns and escalated issues while maintaining a professional customer experience.
- Supported inventory control, merchandising, and daily operational tasks.
- Monitored employee performance and helped ensure company policies and procedures were followed.
Education
High School Diploma
Skills
Branch Operations
Cash Management
Cash Handling & Reconciliation
Vault Management
Consumer & Business Banking
Account Opening & Maintenance
Financial Transactions
Banking Compliance (BSA/AML)
Fraud Prevention & Risk Awareness
Regulatory Compliance
Leadership & Operations
Team Leadership
Employee Coaching & Training
Staff Scheduling
Branch Operations Management
Problem Solving
Decision-Making
Workflow Coordination
Performance Management
Conflict Resolution
Customer Service
Customer Relationship Management
Customer Service Excellence
Complaint Resolution
Cross-Selling & Referrals
Relationship Building
Administrative & Accounting
Data Entry
Records Management
Document Preparation
Account Reconciliation
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Teams
Attention to Detail
Time Management
Timeline
Assistant Branch Manager
Union Bank
12.2025 - CurrentRead More
Branch Banker
PNC Bank
10.2024 - 12.2025Read More
Branch Banker
Fifth Third Bank
04.2021 - 07.2024Read More
Operations Manager
FedEx
07.2019 - 02.2021Read More
Operations Manager
Sears
07.2016 - 09.2018Read More
East Kentwood High School
High School Diploma
Read More