Mary Potts
Fulton,NY
Summary
Dynamic Assistant Branch Manager at Empower Federal Credit Union with proven expertise in cash handling and team leadership. Successfully enhanced service quality and resolved member issues, fostering strong relationships. Skilled in compliance coordination and performance analysis, driving operational efficiency and team development to exceed corporate standards. Dedicated assistant branch manager offering a proven history of fostering client loyalty and account retention. Expansive experience in financial planning guidance and loan application review. Eager to apply several years of industry experience to fulfill a professional role.
Overview
17
17
years of professional experience
Work History
Assistant Branch Manager
Empower Federal Credit Union
Oswego, NY
06.2008 - Current
- Assisted in daily branch operations and team management.
- Trained new staff on policies and customer service techniques.
- Managed member inquiries and resolved service issues effectively.
- Coordinated compliance with regulatory requirements and internal policies.
- Oversaw cash handling procedures and maintained security standards.
- Facilitated staff meetings to address goals and enhance communication.
- Analyzed branch performance data to identify improvement areas.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised branch team, providing management with performance assessment suggestions.
- Provided training to new employees on company policies and procedures.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Trained and mentored highly effective teams to meet corporate service standards.
- Provided bank leadership in absence of branch manager.
Education
Associate of Applied Science -
Onondaga Community College
Syracuse, NY05-1984
Skills
- Cash handling
- Customer relationship management
- Compliance coordination
- Team leadership
- Performance analysis
- Service recovery
- Staff training
- Time management
- Problem solving
- Conflict resolution
- Attention to detail
- Team development
- Strong leadership
- Staff management
- Strong interpersonal skills
- Branch service quality
- Team player
- Verbal/written communication
- Collections
- Relationship building
Timeline
Assistant Branch Manager
Empower Federal Credit Union
06.2008 - Current
Associate of Applied Science -
Onondaga Community College
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