Brittni Durell
Willis,Tx
Summary
Strategic financial professional actively pursuing an Assistant Branch Manager role to utilize nine years of successful performance in related roles. Committed to offering quality financial services to customer base. Eager to contribute immediate value through an exceptional work ethic and strong knowledge of branch operations.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Woodforest National Bank
Montgomery, TX
12.2022 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
Retail Banker III
Woodforest National Bank
Willis Tx
10.2017 - 12.2022
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Streamlined account opening processes for improved efficiency and a better client experience.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
- Developed strong relationships with clients, creating lasting connections that contributed to business growth.
- Boosted referral rates by actively promoting bank products during routine interactions with customers.
- Reduced transaction wait times through efficient multitasking and effective queue management techniques.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
Account Representative Universal Teller
Bank Of San Jacinto County
Coldspring, TX
08.2014 - 08.2017
- Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
- Exceeded sales targets through consistent follow-ups and relationship-building with clients.
- Expanded customer base by conducting market research and identifying potential leads.
- Streamlined account management processes to improve efficiency and reduce errors.
- Provided training for new Account Representatives, sharing best practices for client engagement and retention.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
Cashier
Paradise Gardens Gift Shop
Cold Spring, Tx
06.2013 - 07.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Coldspring-Oakhurst High School
Coldspring, TX06.2012
Skills
- Customer Retention
- Banking
- Account Retention
- Audit Preparation
- Relationship Building and Management
- Employee Scheduling
- Staff Development
- Financial Product Sales
- Operations Management
- Staff Education and Training
- Team Development
- Cash Handling
- Relationship building
- Decision making
- Product knowledge
- Customer service
- Cross-functional collaboration
- Conflict resolution
- Goal setting
- Process improvement
- Training and development
- Organizational skills
- Effective communication
- Analytical thinking
- Team building
- Problem solving
- Time management
- Strong leadership
- Employee Development
- Cash Handling Expertise
- Coaching and Mentoring
- Performance Reviews
- Attention to Detail
- Product Training
- Team Player
Timeline
Assistant Branch Manager
Woodforest National Bank
12.2022 - 10.2023
Retail Banker III
Woodforest National Bank
10.2017 - 12.2022
Account Representative Universal Teller
Bank Of San Jacinto County
08.2014 - 08.2017
Cashier
Paradise Gardens Gift Shop
06.2013 - 07.2014
High School Diploma -
Coldspring-Oakhurst High School