JESSICA ZURKUHLEN
Louisville,KY
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.
Overview
30
30
years of professional experience
Work History
Assistant Branch Manager
L&N Federal Credit Union
05.1994 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised team of 6 branch employees and made recommendations regarding performance evaluations.
- Reviewed credit applications for risk factors and credit worthiness.
- Submitted loan applications to underwriter for verification and recommendation.
Skills
- Customer Retention
- Relationship Building and Management
- Loans
- Employee Scheduling
- Staff Education and Training
- Business Development
- Staff Management
- Product knowledge
- Customer service
- Performance Reviews
- Goals and Performance
- Cash Handling Expertise
- Financial Services
- Financial Product Sales
- Cash Handling
- Decision making
- Team building
- Goal setting
- Banking Products and Services
- Account Review
- Coaching and Mentoring
- Interviewing and Hiring
- Customer Relationships
Timeline
Assistant Branch Manager
L&N Federal Credit Union
05.1994 - Current
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