Robin McCoy
Gretna,LA
Summary
Successful financial professional enthusiastically seeking a Branch Management opportunity to apply many years of superior performance in financial roles. Aiming to contribute immediate value through an unfailing work ethic, and excellent communication skills. Committed to continuous improvement, ensuring successful branch operations, and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager
Fifth District Savings Bank
01.2015 - Current
- Perform all duties to ensure the branch runs efficiently in the absence of Manager
- Ensure all bank and federal regulations are followed
- Provide the very best customer service
- Build relationships with customers to earn their trust and to be able to recommend products and services
- Train new employees upon entering the branch
- Mentor and coach employees to enhance their skill sets
- Order currency and prepare outgoing currency shipments
- Balance vaults, teller cash dispenser, and ATM machine
- Open all new accounts and familiar with taking loan applications
Vault Teller/Assistant Branch Manager Trainee
JPMorgan Chase Bank
09.2007 - 01.2015
- Provide excellent customer service
- Build trust with customers to better understand their needs
- Order cash for branch and ATM, order branch supplies, receive incoming currency shipments, as well as prepare outgoing currency shipment
- Train tellers on difficult transactions and help build new skills
- Follow all policies and procedures according to bank and federal guidelines
- Balance cash and coin vaults
- Cross-sell banking services and products to customers
- Receive ATM deposits from armored couriers
Education
Bachelor of Science - Psychology
University of New Orleans
05.2007
Skills
- Regulatory compliance
- Customer service
- Cash handling
- Employee training
- Team leadership
- Time management
- Relationship building
- Problem-solving
- Excellent communication skills
- Shift scheduling
- Written communication
- Build customer relationships
- Professionalism
- Multitasking
- Team supervision
- Work prioritization
- Time management abilities
- Proficient in MS office
- Problem-solving abilities
- Team management
Employment Summary
Salary is negotiable, 18 years banking experience, Available to start after sufficient notice is given
Professional References
- Heather Rotolo, Branch Manager, 504-650-0564
- Mallorie Bourgeois, Relationship Banker, 504-419-7016
- Madison Heitkemper, Office Manager, 504-920-8562
Timeline
Assistant Branch Manager
Fifth District Savings Bank
01.2015 - Current
Vault Teller/Assistant Branch Manager Trainee
JPMorgan Chase Bank
09.2007 - 01.2015
Bachelor of Science - Psychology
University of New Orleans