Heather Holloway
Farmersville,Texas
Summary
Dynamic banking professional with proven success at World Finance, enhancing customer satisfaction through exceptional service and strategic relationship building. Skilled in operations management and team development, I consistently exceed performance targets while fostering a collaborative environment. My expertise in loan evaluation and strong interpersonal skills drive revenue growth and operational excellence.
Results-driven management professional prepared for leadership roles in branch operations. Leveraged industry insights to streamline processes and improve customer experiences. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning.
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Dedicated Assistant Branch Manager bringing demonstrated success in cultivating account retention and client satisfaction. Well-versed in loan application review and financial product advisement. Ready to contribute 2+ years of management experience.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Regional Finance
11.2024 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Reviewed credit applications for risk factors and credit worthiness.
- Supervised team of 2 branch employees and made recommendations regarding performance evaluations.
Branch Manager
World Finance
06.2022 - 10.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Submitted loan applications to underwriter for verification and recommendation.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
Home Health Caregiver
CDS In Texas
06.2017 - 01.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Assisted disabled clients to support independence and well-being.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
- Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed individual care plans for clients based on specific needs.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted with end-of-life care.
Education
GED -
Travis High School
Austin, TX06-2006
Skills
- Team development
- Compliance management
- Account management
- Loan application evaluation
- Loans
- Risk management
- Regulatory compliance
- Customer retention
- Account collections
- Team player
- Excellent work ethic
- Attention to detail
- Approachable
- Relationship building
- Conflict resolution
- Customer relationships
- Friendly
Timeline
Assistant Branch Manager
Regional Finance
11.2024 - Current
Branch Manager
World Finance
06.2022 - 10.2024
Home Health Caregiver
CDS In Texas
06.2017 - 01.2021
GED -
Travis High School
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