Vanessa Mostoller

As an Assistant branch Manager I assists in daily operations of credit union branch activities. Manage staff scheduling and performance evaluations for team members. Support customer service initiatives to enhance member satisfaction. Oversee compliance with regulatory requirements and internal policies. Implement efficient workflow processes to streamline operations. Coordinate marketing efforts to promote credit union services and products. Resolve member inquiries and issues to maintain positive relationships. Resolve customer issues effectively in order to maintain strong customer relationships.

Provide leadership and direction to staff members in order to ensure efficient operations of the branch. Maintain a positive relationship with customers by responding promptly to inquiries or complaints. Monitor daily operations and supported Branch Manager in necessary duties. Supervise teller duties including balancing cash drawers and verifying accuracy of transactions. Supervise branch team, providing management with performance assessment suggestions.

Provide training to new employees on company policies and procedures.

Ensure compliance with internal policies and procedures as well as external regulations.

Manage daily cash flow activities including counting cash drawers at opening and closing times. Perform financial transactions such as deposits, withdrawals, transfers, loan payments. Train and mentor highly effective teams to meet corporate service standards. Provide bank leadership in absence of branch manager. Conduct performance reviews, monitor employee goals, and provide feedback and coaching as necessary. Develop strategy to achieve target sales goals. Identify opportunities for improvement within the branch environment and implemented solutions accordingly.

Recruit new staff members through job postings and conducting interviews.

Analyze financial data and prepared reports on the branch's performance for senior management. Evaluate credit application to determine risk factors and financial feasibility.

Prepare monthly reports on branch activity metrics such as number of accounts opened and closed. Built client rapport through frequent individualized recommendations for financial products and services.

As a Roving Personal Banker with Wells Fargo, I supported various branch locations by ensuring a consistent and high-quality customer experience. I actively engaged with customers to understand their financial needs, assisting with account openings and service requests, referring to personal and business partners. My adaptability allowed me to thrive in dynamic environments, ultimately enhancing customer satisfaction and loyalty.
Travelling to various locations within a designated district to cover staff absences and vacancies. Assisting in coaching, development and training Personal Bankers and Tellers. Building relationships via proactive outreach (phone/email) and in-person service, focusing on customer financial needs.
Opening new accounts, processing consumer credit applications, and recommend appropriate products/services (deposit products, digital solutions).
Maintaining a cash drawer, process teller transactions, and perform service-related tasks when needed.
Adhering to all risk management, legal, and compliance regulations (SAFE Act compliant).

Experienced over the road (OTR) - dedicated - expedited team driver delivering high value step deck commercial freight within the lower 48 states. Expeditious delivery working directly with aerospace, aviation, military, commercial, industrial, oil, gas, coal, wind, solar, geo-thermal, containerized and agricultural leading companies.
Versatile in operating and troubleshooting heavy duty automatic and manual truck.
Professionally trained in pre-trip reporting and daily vehicle operations with Samsara fleet optimization hardware.
Responsible for daily tractor/ trailer pre-trip inspection under the guideline of national Department of Transportation (DOT) for safe mechanical operation.
Limited to 80,000 lb combined load capacity.
Effective in load securement for long distance, mountainous and varied climate transport.
Skilled in load/ weight balance of tractor/ trailer to meet specific state by state requirements.

Over the road (OTR) - dedicated - expedited team driver delivering high value/ dry van and flatbed commercial freight within the lower 48 States. Expeditious delivery working directly with commercial, consumer, industrial and agricultural leading companies. Responsible for swapping out and removal of trailers, by request of the customer.

Versatile in operating automatic and manual trucks.

Professionally trained in pre-trip reporting and daily vehicle operations with Omnitracs fleet optimization hardware.
Responsible for daily tractor/ trailer pre-trip inspection under the guideline of national Department of Transportation (DOT) for safe mechanical operation.
Limited to 80,000 lb combined load capacity.
Trained in refrigeration transportation.
Effective in load securement and strapping for long distance, mountainous and varied climate transport.
Skilled in load/ weight balance of tractor/ trailer to meet specific state by state requirements.

OTR/Expedited Team driver delivering dry van commercial freight within the lower 48 States.

Expeditious delivery working directly with commercial, consumer, industrial and agricultural leading companies.

Responsible for swapping out and removal of trailers, by request of the customer.

Serve as a brand advocate and ambassador in every interaction with clients and the public.

Conduct daily inspections of the vehicle at the beginning of every shift using ZONAR fleet system and report and problems or damage to Driver Managers.

Find ways to conserve resources, including fuel, to benefit the business.

Observe and report equipment or mechanical failures.

Comply with all DOT and Knight regulations and rules.

Trained in operating automatic and manual transmissions.

Limited to 80,000 lb combined load capacity.

Trained in refrigeration transportation.

Effective in load securement and strapping for long distance, mountainous and varied climate transport.

Skilled in load/ weight balance of tractor trailer to meet specific State by State requirements.

As a Lead Teller I spend my time working with Wells Fargo's most important asset, our customers.

I am able to handle a variety of tasks including providing excellent customer service in all customer interactions, helping to resolve customer concerns by:

Following procedures to minimize errors and reduce fraud, processing account transactions effectively as well as sharing the benefit our customers may receive when meeting with a banker, when appropriate.

Working under limited supervision, assisting service manager with work flow to ensure tellers are successful, consistently balance their cash daily and have great rapport with customers and co-workers.

Supervise teller staff, assisting in the coaching, training and development.

Assists tellers in solving customer's queries, serving as an operational reference.

Order maintain and balancing vault cash.

Ability to step in for the Service Manager or Branch Manager.

Make exceptions to policy as appropriate and within authority.

Accurate completion of required audit logs.

Adhere to help enforce all security procedures as well as other departmental policies and procedures.

Balance and maintain and audit ATM on a weekly basis as well as cash drawers, according to policy.

Investigate teller losses and institute a corrective flow of work.

Research and resolve customer's questions, problems and concerns by telephone or in person.

Responsible for maintenance and security of all negotiable instruments housed in the branch.

As a Service Consultant Officer I spent my time working closely with my customers to provide the best service and resolve all customers concerns promptly and in a professional manner by:
Processing cash advances, cashier's checks, money orders, bank to bank wires, Western Union wires.
Monitoring deposit amounts, and examines documents for endorsement and negotiability.
Balancing daily transactions and verifies cash totals. Investigates and resolves out-of-balance
conditions.
Providing override function for other tellers.
Presenting and explains Credit Union services and products to members and assists in meeting their
financial needs.
Keeping members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
Maintaining and projects the Credit Union's professional reputation by Maintaining privacy of member account information.
Actively cross-sells Credit Union products and services.
Assisting with completing dealer payoffs and with delivery of titles.
Providing guidance to Service Reps and Trainees. Assists with training and orientation as needed.

As a Sales Associate/Visual Merchandiser working for a private company it was my job to present customers with the latest styles from Italy, Spain and Brazil and by:

Assisting shoppers finding the product that best suits their needs.

Responsible for processing cash and card payments.

Reporting discrepancies and problems to management.

Balancing cash registers with receipts.

Dealing with customers' refunds/enquires.

Store housekeeping.

Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit etc.

Receiving and storing the delivery of large amounts of stock.

Keeping up to date with special promotions and putting up displays.

Store visual merchandising.

As a Sales Associate/Visual Merchandiser for Oxfam Trading my main duty was to assist our customers in finding the perfect gift and share the Oxfam vision on Fair Trading policies and organic products. By holding workshops and VIP days we give our customers the chance to experience a day in the life of a producer and to sample the latest creations, my duties also included:
Stock control and management.
Being responsible for processing cash and card payments.
Store planning and merchandising
Reporting discrepancies and issues to the manager.
Giving advice and guidance on product selection to customers.
Store upkeep.
Responsible dealing with customer questions and issues.
Working within established guidelines, particularly with brands.
Stocktake: planning, delegating, processing.
Responsible for shrinkage and loss and prevention.
Stock management.
Training and coaching: paid and volunteer staff.

As a State Visual Merchandiser/Team Leader for Calvin Klein Jeans my duties included: Liaising with teams such as buying, design and marketing to create design themes and plans, often months in advance, including window and in-store displays, signage and pricing concepts. Meeting with business, sales managers and retail managers to discuss sales strategies. Identifying and sourcing props, fabrics, hardware and lighting.

Maintaining a budget and negotiating with suppliers of visual materials.

Working with architectural features of stores to maximise the available space.

Visiting branches to coach in-store visual merchandising and assist sales teams to interpret the guidelines and training them in the execution of the visual concept. Assembling or dismantling visual displays in windows or in-store. Leading and motivating teams to complete displays to tight deadlines. Seeking feedback from colleagues and customers on the visual impact of displays and implementing changes. Visual merchandising of stores and wholesales - Myers and David Jones. Developing and implementing staff training across free standing stores and wholesale.

As a Store Manager/Cluster Manager for Sussan Corporation my main duty is to assist our most important asset, our customers by building long lasting relationship with current, new customers and family members, networking with local businesses about customer interactions and shopping trends, my duties also included:
Planning, scheduling, directing, analysing variances and initiating corrective actions.
Recruiting, training and developing.
Establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Action pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Provide employees and customers with a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.

As an Assistant Manager/Visual Merchandiser with Esprit my main duties is to ensure that our customers were well looked after.

Inform our customers of the latest collections and assisted them in their shopping needs, my duties also included: Maintains store staff by recruiting, selecting, orienting, and training employees. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and maintaining inventories. Action pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales, studying trends. Merchandise by implementing security systems and measures. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements.

Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Contributes to team effort by accomplishing related results as needed.

As an Assistant Manager for ANZ Bank my main responsibility was to ensure that our tellers were up to date with the correct training, assist our customers with all their banking needs and refer their issues to a personal banker who could further assist them with questions and concerns, my duties also included:

Teller staff scheduling.

Domestic and international transactions.

Promotion of the financial institution's products (loans, mortgages, etc.).

Business referrals (trust, insurance, lending, etc.).

Balancing the vault, cash drawers, ATMs.

Batching and Processing Proof Work.

May include ordering products for the customer (checks, deposit slips, etc.).

Staff training and supervision.