KELLY LAKE
WIXOM,MI
Summary
Highly motivated Account Manager adept at building strong relationships with customers, understanding their needs, and providing tailored solutions. Possesses excellent communication, interpersonal, and problem-solving skills with a proven record of success as an Account Manager, with a strong track record of achieving sales goals and building lasting customer relationships. Highly organized and attentive to detail when managing accounts and delivering customer service.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Maurices
White Lake, MI
05.2025 - Current
- Led team in daily operations, ensuring exceptional customer service and store presentation.
- Trained and mentored staff on sales techniques and product knowledge, enhancing team performance.
- Analyzed sales data to identify trends, implementing strategies to improve inventory turnover.
- Coordinated promotional events, driving traffic and increasing brand awareness within local community.
- Collaborated with management to assess store performance and develop action plans for improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Account Manager / Sales
Mark Automotive
WIXOM, MI
06.2014 - Current
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Analyzed sales data to identify trends, opportunities and risks.
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
- Promoted additional products or services based on customer needs assessment.
Shipping and Receiving Associate
Mark Automotive
WIXOM, MI
06.2014 - Current
- Utilized forklifts, pallet jacks, and other material handling equipment to move product within the facility.
- Inspected items for defects or damage prior to shipment and reported discrepancies as needed.
- Received shipments from various carriers, verifying piece counts with supporting documentation.
- Loaded, stacked, and transported products and materials by truck.
- Performed daily shipping and receiving duties including unloading, sorting, and scanning of incoming materials.
- Organized warehouse inventory by stocking shelves with received goods while adhering to safety regulations.
- Prepared finished goods for shipment according to customer requirements.
- Notified management of product discrepancies or equipment malfunctions.
- Reviewed all delivery notes for special instructions and highlighted them for material handlers.
- Documented any shortage on orders and investigated reasons for occurrence.
- Processed returns, exchanges, and refunds in a timely manner according to company policies.
Assistant Manager Part time
Maurices
Novi, MI
02.2022 - 12.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Tracked store inventories and replenished products according to demand.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Organized company merchandise and displays to increase brand awareness and product sales.
Bath and Body Works Sales Associate
Bath and Body Works
Novi, MI
10.2013 - 04.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Engaged with guests to understand and anticipate customer service needs.
Final Document Quality Control
Title Source / Amrock
Detroit, MI
01.2005 - 06.2013
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Met deadlines while maintaining high-quality deliverables.
Vendor Management Specialist Abstract team
Title Source/ Amrock
Detroit, MI
01.2005 - 06.2013
- Facilitated communication between internal teams, Abstractors, and customers throughout the entire product or service lifecycle.
- Implemented procedures for evaluating new Abstractors prior to entering into a contract agreement.
- Negotiated pricing structures with Abstractors in order to maximize profitability for the organization.
- Worked directly with Abstractors all over the United States.
- Acquired new Abstractors that best fit the business needs.
- Analyzed current Abstractors performance metrics to identify areas for improvement.
Education
High School Diploma - Humanities
Walled Lake Central
Commerce06-1991
Skills
- Account management
- Customer relationships
- Teamwork and collaboration
- Customer service
- Goal oriented
- Customer satisfaction
- Relationship building and management
- Prioritizing workflows
- Team Training
- Sales techniques
- New account creation
- Vendor management
- Systems and software expertise
Timeline
Assistant Manager
Maurices
05.2025 - Current
Assistant Manager Part time
Maurices
02.2022 - 12.2024
Account Manager / Sales
Mark Automotive
06.2014 - Current
Shipping and Receiving Associate
Mark Automotive
06.2014 - Current
Bath and Body Works Sales Associate
Bath and Body Works
10.2013 - 04.2023
Final Document Quality Control
Title Source / Amrock
01.2005 - 06.2013
Vendor Management Specialist Abstract team
Title Source/ Amrock
01.2005 - 06.2013
High School Diploma - Humanities
Walled Lake Central