Mikeyah Walton
6605 Beechmont Ave ,OH
Summary
Oversaw customer interactions in high-volume settings to drive satisfaction and loyalty. Led training sessions for shift management to cultivate a skilled workforce. Managed POS systems and implemented upselling strategies to maximize revenue opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hertz Car Rental
Cincinnati, OH
11.2024 - Current
- Led team in optimizing daily operations, enhancing workflow efficiency.
- Developed training programs for new staff, improving onboarding processes.
- Implemented inventory management system, streamlining stock control procedures.
- Analyzed performance metrics to identify areas for process improvement.
Shift Leader/Server/Trainer
IHOP
Cincinnati, OH
06.2023 - 10.2024
- Provided comprehensive training to new team members, enhancing team proficiency and customer satisfaction.
- Delivered exceptional customer service by maintaining a positive attitude and ensuring a welcoming atmosphere.
- Managed to effectively multitask responsibilities across various roles, ensuring seamless operations during shifts.
Bartender/Server/Line Cook
Condado Tacos
Cincinnati, OH
06.2022 - 01.2024
- Provided exceptional customer service in a fast-paced environment at Condado Tacos by efficiently fulfilling the roles of Bartender, Server, and Line Cook; expertly mixed and served beverages, delivered prompt and accurate food service, and prepared high-quality culinary dishes in accordance with restaurant recipes and standards.
Bartender/Server/Trainer
Buffalo Wild Wings
Milford, OH
09.2018 - 11.2023
- Maintained a pristine work environment to enhance customer experience and uphold health standards.
- Delivered consistent, high-quality customer service, thriving in a dynamic, fast-paced setting.
Education
High School Diploma - undefined
Amelia High School
05.2014
Skills
- Maintained cleanliness and organization of bar area while managing inventory and supplies
- Achieved high guest satisfaction through prompt service and attention to detail Improved dining area organization, leading to a more efficient workflow Contributed to a positive team environment by collaborating effectively with colleagues
- Managed staff coordination and inventory control to optimize restaurant performance and service delivery
- Oversaw table service operations, ensuring timely and accurate order fulfillment
- Managed cross-functional teams and projects, ensuring alignment with organizational goals throughout five years of service
- Achieved high guest satisfaction by facilitating smooth seating and timely service Enhanced operational efficiency through effective communication with staff Fostered a welcoming atmosphere that encouraged repeat visits
- Coordinated food production activities, focusing on safety, quality control, and timely delivery
- Oversaw food preparation activities, focusing on efficiency and quality control in meal production
- Conducted regular inspections and training sessions to promote food safety awareness among staff
- Achieved significant revenue growth by implementing effective upselling techniques Enhanced customer satisfaction by providing tailored product recommendations Strengthened team performance through ongoing coaching and support in sales strategies
- Managed logistics and setup for banquets, overseeing staff and resources to ensure successful event execution
- Achieved high levels of customer satisfaction through effective product recommendations Increased sales by implementing promotional strategies and enhancing store displays Fostered a positive shopping environment that encouraged repeat business
- Achieved high customer satisfaction ratings through effective food service management\nEnhanced team performance by fostering a collaborative work environment\nOptimized food preparation processes to improve service speed and quality
- Collaborated with team members to prepare diverse menu items, enhancing overall dining experience for patrons
- Executed advanced features of Microsoft Word to streamline document creation and improve workflow efficiency
- Managed cash register activities, including processing payments and providing accurate change
- Coordinated daily shift activities, fostering a collaborative environment to meet operational goals
- Increased customer satisfaction by resolving issues swiftly and effectively Enhanced team productivity through strategic process improvements Achieved higher client retention rates by fostering strong customer relationships
- Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds
- Developed and refined recipes while ensuring adherence to food safety standards and quality control
- Achieved high customer satisfaction by streamlining checkout processes at cash register Improved transaction speed through effective training of team members Enhanced accuracy in cash management, resulting in reduced errors during audits
- Cultivated leadership skills through two years of managing diverse teams and driving project success
- Customer service
- Money handling
Certification
- OSHA 10
- Food Handler Certification
- August 2016 to Present
- February 2020 to Present
Timeline
Assistant Manager
Hertz Car Rental
11.2024 - Current
Shift Leader/Server/Trainer
IHOP
06.2023 - 10.2024
Bartender/Server/Line Cook
Condado Tacos
06.2022 - 01.2024
Bartender/Server/Trainer
Buffalo Wild Wings
09.2018 - 11.2023
High School Diploma - undefined
Amelia High School