Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Thalasha Harvey

Thalasha Harvey

Clermont,FL

Summary

Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Driver for Krogers

Capstone Logistics LLC
Groveland, FL
01.2025 - Current
  • Assisted in planning routes for efficient delivery operations. Supported temperature control measures to maintain product quality. Provided customer service to address inquiries and resolve issues. Collaborated in blending processes to achieve desired product consistency.
  • Demonstrated proficient driving skills in various conditions and environments.

Fulfillment Associate

Amazon
Auburndale, FL
11.2021 - 01.2025
  • Unload and receive inventory off of the production line into containers for stow.
  • Inspect inventory for defects and damage.
  • Count items to verify accuracy of orders.
  • Ensuring all inventory is processed in a timely manner while maintaining productivity and DPMO.
  • Trained in damage processing to grade and re-package inventory to reduce product waste.
  • Adhere closely to Amazon safety protocol and report any hazard or concerns.

Server

Waffle House
Colorado Springs, CO
10.2019 - 10.2021
  • Greeted new customers and presented daily specials. Received excellent customer feedback on creating a positive dining experience.
  • Bussed and reset tables to keep the dining room and work areas clean and safe.
  • Remained up to date on menu changes to assist customers make food choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Bartender/Server

Nancy's Lions Den
Colorado Springs, CO
04.2016 - 09.2019
  • Greeted new customers and presented daily specials.
  • Crafting beer, wine and cocktails while adhering to safety and sanitation standards.
  • Engaging with customers in a friendly, welcoming atmosphere.
  • Keeping the bar area clean and stocked, including managing inventory and supplies.
  • Checking identification for legal drinking age and following state and local alcohol laws.

Education

High School Diploma - Diploma

Plant City High School
Plant City, FL

Skills

Implemented strategic organization and time management techniques to optimize productivity

Exhibited exceptional verbal and written communication skills to enhance collaborative efforts

Directed shift operations to optimize workflow and enhance team performance

Assisted in meal preparation and service for event guests Supported kitchen staff in maintaining cleanliness and organization Collaborated with team members to facilitate timely meal delivery

Orchestrated customer service interactions to elevate client satisfaction

Assisted in preparing and serving beverages to customers Maintained cleanliness and organization of bar area Supported team in restocking supplies and managing inventory

Assisted teams in meeting project deadlines and budget limits Supported coordination efforts to foster collaboration among team members Aided in resolving issues to enhance project results

Monitored and enforced compliance with food safety regulations and standards

Managed banquet event orchestration to ensure flawless execution and exceptional guest satisfaction

Assisted customers in determining product needs and preferences Supported sales team in meeting monthly goals through clear communication Helped maintain organized inventory and product displays

Assisted guests with seating arrangements and menu questions Supported team members in keeping dining areas clean and organized Helped facilitate communication between kitchen staff and front-of-house personnel

Maintained an exemplary driving record, ensuring safety and compliance with traffic regulations

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Maintained valid driver's license to ensure compliance with transportation regulations

Executed comprehensive problem-solving strategies to address complex challenges

Implemented safe driving practices to enhance road safety and reduce accidents

Demonstrated consistent punctuality and reliability in all professional commitments

Assisted in GPS navigation and route planning for efficient travel Supported team members in optimizing travel routes to reduce delays Contributed to the development of user-friendly navigation tools

Assisted in loading and unloading materials to support operational efficiency Collaborated with team members to maintain a safe and organized work environment Contributed to timely completion of tasks by following established procedures

Executed defensive driving techniques to enhance road safety and minimize accident risks

Executed comprehensive route planning to optimize delivery efficiency

Assisted in implementing safety protocols to maintain a secure work environment Supported teams in identifying potential hazards and recommending preventive measures Aided in conducting safety training sessions for staff members

Assisted in operating navigational systems and GPS technology Supported team members in troubleshooting GPS-related issues Contributed to the maintenance of navigational equipment

Assisted in lifting and transporting heavy items to support team operations Helped maintain a safe and organized work environment during physical tasks Collaborated with colleagues to complete heavy lifting assignments efficiently

Assisted in maintaining compliance with DOT regulations Supported teams in completing necessary documentation for audits Aided in the preparation of compliance reports

Obtained Commercial Driver's License (CDL) to operate heavy vehicles safely and efficiently

Demonstrated meticulous attention to detail in all tasks and project

Certification

CDL CLASS A

Timeline

Driver for Krogers

Capstone Logistics LLC
01.2025 - Current

Fulfillment Associate

Amazon
11.2021 - 01.2025

Server

Waffle House
10.2019 - 10.2021

Bartender/Server

Nancy's Lions Den
04.2016 - 09.2019

High School Diploma - Diploma

Plant City High School