Jennifer Stephenson
Harrington,DE
Summary
Oversaw food and bar service operations for 25 years, focusing on customer satisfaction and efficient service delivery. Developed expertise in mixology and food service, fostering a welcoming environment. Managed inventory and cost of sales to optimize profitability. Achieved tips certification to enhance service quality. Provided behavioral and mental health support as a technician for 4 years, facilitating client recovery from addiction and psychological challenges. Acquired multiple online certifications to strengthen professional knowledge. Maintained current CPR and SCM certifications to ensure safety and compliance. Actively pursuing a degree in human services to expand capabilities in client assistance. Successfully engaged with adolescents aged 12-17, yielding positive outcomes in their development over the past 2 years.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Sun Behavioral Delaware
05.2023 - Current
- Provided direct care and support to individuals with mental health disorders in a residential treatment facility
- Monitored patient behavior and reported any changes or concerns to the clinical team
- Implemented therapeutic interventions as directed by the treatment plan, promoting emotional well-being and stability
- Facilitated group therapy sessions to enhance social skills and promote positive peer interactions
- Documented patient progress, behaviors, and incidents accurately in electronic medical records
- Ensured a safe environment for patients by conducting regular safety checks and implementing appropriate crisis intervention techniques when necessary
- Supported patients during crisis situations by providing emotional support and de-escalation techniques
- Maintained confidentiality of patient information according to HIPAA regulations at all times
- Provided education on coping skills, stress management techniques, and healthy lifestyle choices to empower patients in their recovery journey
- Responded promptly to emergency situations such as suicidal ideation or self-harm attempts
- Attended training sessions regularly to stay updated on best practices in mental health care
- Assisted in organizing recreational activities that promoted physical fitness and leisure skill development among patients
- Demonstrated empathy towards individuals experiencing mental health challenges while maintaining professional boundaries
- Aided in crisis intervention and prevention strategies to minimize harm to patients and staff
- Provided emotional support and encouragement to patients during their recovery process
- Authorized to work in the US for any employer
Behavior Health Technician
Avenues Recovery Center
10.2020 - 03.2022
- Monitor location of clients
- Support clients
- Making beds
- Washing linens
- Following orders of medical and counselors
- Time management
- Mail/drop offs
- General cleaning
- Providing donations to clients in need
- Scheduling other staff members
- Emails and Shift notes
Bartender
Fat Rickys Pub and Grub
11.2019 - 03.2021
- Customer satisfaction
- Knowledge of alcoholic beverages
- Prep and stocked inventory
- Cash/till management
- Food service and upsells
Bartender/Server
Fisherman Inn
09.2013 - 11.2019
- Inventory of alcohol beverages and ordering according to weekly sales
- Knowledge of alcoholic beverages
- Food service and upsells
- Customer satisfaction
Bartender/Manager
Big Owl Tiki Bar
11.2003 - 11.2013
- Shift leader and bar manager
- Knowledge of alcoholic beverages
- Prep and stock
- Customer satisfaction
- Food service and upsells
- Assigned sections and bar inventory
Education
No Degree - Human Services
Delaware Technical Community College
DESkills
Implemented kitchen health and safety standards to ensure compliance and promote a safe working environment
Certification
- CPR Certification
- Driver's License
- First Aid Certification
Additional Information
TIPS certified
Timeline
Mental Health Technician
Sun Behavioral Delaware
05.2023 - Current
Behavior Health Technician
Avenues Recovery Center
10.2020 - 03.2022
Bartender
Fat Rickys Pub and Grub
11.2019 - 03.2021
Bartender/Server
Fisherman Inn
09.2013 - 11.2019
Bartender/Manager
Big Owl Tiki Bar
11.2003 - 11.2013
No Degree - Human Services
Delaware Technical Community College