Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jennifer Stephenson

Harrington,DE

Summary

Oversaw food and bar service operations for 25 years, focusing on customer satisfaction and efficient service delivery. Developed expertise in mixology and food service, fostering a welcoming environment. Managed inventory and cost of sales to optimize profitability. Achieved tips certification to enhance service quality. Provided behavioral and mental health support as a technician for 4 years, facilitating client recovery from addiction and psychological challenges. Acquired multiple online certifications to strengthen professional knowledge. Maintained current CPR and SCM certifications to ensure safety and compliance. Actively pursuing a degree in human services to expand capabilities in client assistance. Successfully engaged with adolescents aged 12-17, yielding positive outcomes in their development over the past 2 years.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Sun Behavioral Delaware
Georgetown, DE
05.2023 - Current
  • Provided direct care and support to individuals with mental health disorders in a residential treatment facility
  • Monitored patient behavior and reported any changes or concerns to the clinical team
  • Implemented therapeutic interventions as directed by the treatment plan, promoting emotional well-being and stability
  • Facilitated group therapy sessions to enhance social skills and promote positive peer interactions
  • Documented patient progress, behaviors, and incidents accurately in electronic medical records
  • Ensured a safe environment for patients by conducting regular safety checks and implementing appropriate crisis intervention techniques when necessary
  • Supported patients during crisis situations by providing emotional support and de-escalation techniques
  • Maintained confidentiality of patient information according to HIPAA regulations at all times
  • Provided education on coping skills, stress management techniques, and healthy lifestyle choices to empower patients in their recovery journey
  • Responded promptly to emergency situations such as suicidal ideation or self-harm attempts
  • Attended training sessions regularly to stay updated on best practices in mental health care
  • Assisted in organizing recreational activities that promoted physical fitness and leisure skill development among patients
  • Demonstrated empathy towards individuals experiencing mental health challenges while maintaining professional boundaries
  • Aided in crisis intervention and prevention strategies to minimize harm to patients and staff
  • Provided emotional support and encouragement to patients during their recovery process
  • Authorized to work in the US for any employer

Behavior Health Technician

Avenues Recovery Center
Cambridge, MD
10.2020 - 03.2022
  • Monitor location of clients
  • Support clients
  • Making beds
  • Washing linens
  • Following orders of medical and counselors
  • Time management
  • Mail/drop offs
  • General cleaning
  • Providing donations to clients in need
  • Scheduling other staff members
  • Emails and Shift notes

Bartender

Fat Rickys Pub and Grub
Cambridge, MD
11.2019 - 03.2021
  • Customer satisfaction
  • Knowledge of alcoholic beverages
  • Prep and stocked inventory
  • Cash/till management
  • Food service and upsells

Bartender/Server

Fisherman Inn
Grasonville, MD
09.2013 - 11.2019
  • Inventory of alcohol beverages and ordering according to weekly sales
  • Knowledge of alcoholic beverages
  • Food service and upsells
  • Customer satisfaction

Bartender/Manager

Big Owl Tiki Bar
Grasonville, MD
11.2003 - 11.2013
  • Shift leader and bar manager
  • Knowledge of alcoholic beverages
  • Prep and stock
  • Customer satisfaction
  • Food service and upsells
  • Assigned sections and bar inventory

Education

No Degree - Human Services

Delaware Technical Community College
DE

Skills

Implemented kitchen health and safety standards to ensure compliance and promote a safe working environment

Assisted customers in identifying additional products to enhance their purchases Supported sales team in promoting complementary items to increase overall sales Facilitated customer engagement to encourage repeat business

Assisted in preparing food items through deep frying techniques Supported kitchen staff in maintaining cleanliness and organization of frying equipment Contributed to timely meal service by efficiently managing frying processes

Implemented temperature control systems to ensure optimal environmental conditions

Oversaw food safety management protocols to ensure compliance with health regulations

Directed crisis management initiatives to mitigate risks and ensure organizational stability

Executed food service bill preparation processes to ensure accurate and timely billing

Assisted in operating point-of-sale systems to facilitate transactions Supported team members in troubleshooting system issues to enhance customer service Contributed to training sessions for new staff on system functionalities

Assisted individuals in managing behavioral health challenges Supported teams in implementing effective treatment plans Collaborated with healthcare professionals to enhance patient care

Oversaw shift operations to ensure efficient workflow and team performance

Resolved customer complaints through effective communication and problem-solving techniques

Oversaw food service inventory management processes to ensure optimal stock levels

Executed supply ordering processes for restaurant operations Assisted in maintaining inventory levels to support daily service needs Coordinated with vendors to ensure timely delivery of supplies

Executed banquet operations, ensuring seamless service delivery and guest satisfaction

Executed crisis intervention strategies to stabilize situations and ensure safety

Addressed guest inquiries with prompt and accurate responses

Assisted in preparing and cooking various grilled dishes Supported kitchen staff in maintaining cleanliness and organization of grilling equipment Collaborated with team members to ensure timely service during peak hours

Supervised patient monitoring activities to ensure accurate health assessments

Assisted guests with seating arrangements and menu inquiries Supported team members in maintaining cleanliness and organization of dining areas Facilitated smooth communication between kitchen staff and front-of-house personnel

Assisted customers in placing orders efficiently Supported team members in managing order processing tasks Facilitated communication between customers and service teams

Implemented rigorous food safety sanitizing procedures to ensure compliance with health regulations

Facilitated service delivery to enhance customer experience

Facilitated support and engagement for individuals with developmental disabilities

Executed merchandising strategies to enhance product visibility and drive sales

Assisted in preparing ingredients for cooking tasks Supported kitchen staff in organizing cooking stations Contributed to maintaining cleanliness and order in food preparation areas

Facilitated comprehensive staff training programs to enhance team performance

Supported food safety initiatives by monitoring compliance with health regulations and standards Assisted in training staff on proper food handling techniques to minimize risks Contributed to maintaining a clean and organized kitchen environment to promote food safety

Oversaw daily restaurant operations, ensuring high standards of service and efficiency

Assisted in food preparation and service tasks to support team efficiency Maintained cleanliness and organization of dining areas to enhance customer experience Collaborated with team members to ensure timely delivery of meals

Executed payment processing operations within food service environment

Facilitated collaborative interactions with individuals on the autism spectrum

Oversaw patient care processes, ensuring adherence to medical protocols

Assisted in developing marketing strategies to attract new customers Supported promotional campaigns to enhance restaurant visibility Collaborated with team members to implement effective social media outreach

Maintained cleanliness and organization in kitchen areas Assisted in proper food storage and handling practices Supported team in adhering to hygiene standards

Assisted in maintaining cleanliness and hygiene standards in facilities Supported sanitation teams in executing daily cleaning tasks Contributed to compliance with health regulations and safety protocols

Monitored and recorded vital signs to ensure patient health and safety

Executed precise table setting arrangements for formal dining events

Executed food preparation processes to ensure timely service delivery

Monitored patient conditions to identify changes in health status Assisted healthcare team in documenting observations and reporting concerns Supported patients by providing comfort and addressing needs during care

Executed efficient table clearing and resetting to enhance dining experience

Executed high-quality service delivery in fast-paced dining environments

Executed strategic initiatives to enhance operational efficiency

Assisted in daily operations of restaurant to maintain service quality Supported team members in achieving customer satisfaction goals Contributed to inventory management and supply ordering processes

Executed cash register operations to ensure accurate and efficient transaction processing

Assisted in food preparation and service for events Supported team members in maintaining cleanliness and organization of catering areas Helped manage inventory and supplies for catering operations

Oversaw food allergen management protocols to ensure compliance with safety standards

Executed cocktail preparation and presentation with precision and creativity

Ensured strict adherence to established recipe standards and protocols

Assisted in transporting food and beverages to designated areas Supported team members in maintaining cleanliness and organization of dining spaces Collaborated with staff to ensure timely service delivery

Delivered exceptional customer service by addressing inquiries and resolving issues promptly

Facilitated engaging educational activities for children to enhance learning experiences

Assisted in the preparation and execution of steam cooking processes Supported kitchen staff in maintaining equipment for optimal steam cooking performance Contributed to the efficient operation of steam cooking stations

Assisted in daily care and supervision of children Supported educational activities and playtime to foster development Maintained a safe and nurturing environment for all children

Assisted customers in selecting beverages and provided recommendations based on preferences Maintained cleanliness and organization of the bar area to enhance customer experience Supported team members in delivering prompt service during peak hours

Food safety

Food Service

POS

Certification

  • CPR Certification
  • Driver's License
  • First Aid Certification

Additional Information

TIPS certified

Timeline

Mental Health Technician

Sun Behavioral Delaware
05.2023 - Current

Behavior Health Technician

Avenues Recovery Center
10.2020 - 03.2022

Bartender

Fat Rickys Pub and Grub
11.2019 - 03.2021

Bartender/Server

Fisherman Inn
09.2013 - 11.2019

Bartender/Manager

Big Owl Tiki Bar
11.2003 - 11.2013

No Degree - Human Services

Delaware Technical Community College
Jennifer Stephenson