Susanne Mena
Enviromental services
Harrington,DE
Summary
I am hard working woman with values to sheer Bilingual and english Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning skill field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Enviromental Services
Bayhealth Suseex
06.2010 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Medical Biller and Coder
Light House INDUSTRY
04.2012 - 09.2012
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
TELEMARKETTING SLES MANIGER
M.B.N.A. BANK
10.2001 - 09.2011
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Certified Nurses Assistances
Capital Nursing Home
04.1999 - 09.2001
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- take vital sing and intek in computer
Education
Associate of Science - Certified Nurses Assistances
DEL Tech
Dover De06.2011
Associate of Science - Medical Assistances
Harris School of Business - Dover
Dover, DE06.2011
Associate of Science - Medical Billing And Cooding
Harris School of Buisnes
Dover DE07.1992
GED -
Leah Man College
The Bronx, NY05.1989
Skills
- Resourcefulness
- Positive attitude
- Adaptability and flexibility
- Time management
- Computer literacy
Certification
- Certified Certified Nurses Assistances
Languages
Spanish
Full Professional
Timeline
Medical Biller and Coder
Light House INDUSTRY
04.2012 - 09.2012
Enviromental Services
Bayhealth Suseex
06.2010 - Current
TELEMARKETTING SLES MANIGER
M.B.N.A. BANK
10.2001 - 09.2011
Certified Nurses Assistances
Capital Nursing Home
04.1999 - 09.2001
Associate of Science - Certified Nurses Assistances
DEL Tech
Associate of Science - Medical Assistances
Harris School of Business - Dover
Associate of Science - Medical Billing And Cooding
Harris School of Buisnes
GED -
Leah Man College