Hannah Spivey
Atlanta,GA
Summary
Highly motivated customer service specialist with 4+ years experience, seeking to help Companies keep clients happy. Assisted others through multiple temporary and seasonal jobs in customer service, conflict resolution, team motivation and scheduling. Manage 300+ customer calls each day Mentor new employees in the company software Place 200+ customer orders each week Implement new Customer Service Representative training programs Handle customer questions and complaints by phone.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Enviromental Services
PEIDMONT HOSPITAL
Stockbridge, GA
06.2025 - Current
- Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Ensured cleanliness and sanitation of all assigned areas by following established protocols and procedures
- Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
- Trained new janitorial staff on proper cleaning techniques, safety protocols, and company policies
Facilitie Custodian
Hospitality Staffing Solutions
Atlanta, GA
08.2023 - 04.2025
- Maintaining cleanliness by sweeping, mopping, vacuuming floors, emptying trash, cleaning restrooms, wiping down surfaces, washing windows, and generally ensuring the building is tidy and sanitary throughout all common areas
- Performing minor repairs like changing light bulbs or unclogging toilets as well.
Customer Service Representatives
PayPal
Atlanta, GA
03.2022 - 06.2023
- Payments: Refunds, cancellations, holds, declines, and withdrawals
- Account profile: Bank account, credit card, email, phone, and name changes
- Business solutions: Fees, billing, orders, QR codes, and tax-related questions
- PayPal Credit: Applications, payments, billing, and disputes
- PayPal Cards: Prepaid, Extras, and CashbackCustomer Service Representative
Customer Service Representative
Apple
Atlanta, GA
01.2020 - 11.2021
- Technical support: Provide technical support to customers by phone, chat, or email
- Online support: Work on the Apple support website, app, social media, or customer community forums
- Content creation: Edit content, design graphics, and create user experiences
- Program management: Manage programs and customer administration
- Training: Provide training to new and current customers
- Relationship building: Build and repair relationships with customers
- Documentation: Gather information from customers and document it thoroughly.
Mail Handler Assistant
United States Postal Service
Atlanta, GA
08.2018 - 08.2019
- Using machinery to sort and separate parcels, operating forklifts and other equipment and ensuring that all mail is delivered in a timely manner.
Security Guard
Macy's
Atlanta, GA
11.2016 - 12.2017
- To deter theft, communicate suspicious activity to the Asset Protection/Loss Prevention Department, maintain a safe business environment, and provide strong customer service.
Security Guard
Manning & Associates Security LLC
Atlanta, GA
09.2013 - 07.2015
- Watches over surveillance cameras, guards the inside and outside of buildings, and ensures people and valuables on the property are safe and out of harm's way.
Custodian/Janitorial
Surge Staffing
Atlanta, GA
03.2010 - 11.2012
- Cleaning and maintaining the cleanliness of all areas within the facility, including hallways, restrooms, waiting rooms, offices, and common areas, by sweeping, mopping, vacuuming, dusting, emptying trash, sanitizing surfaces, and following strict infection control protocols to ensure a sterile environment for staff.
Front Desk Receptionist
Emory
Atlanta, GA
01.2007 - 12.2009
- Greet visitors, answer phone calls, and run errands while maintaining professional composure throughout interactions with customers or potential clients.
Education
Medical Coding and Billing - Medical Field
Ultimate Medical Academy
Tampa, FL07-2026
Business Management - College
Atlanta Technical College
Atlanta, GA05.2023
Business - High school or equivalent
A.E Beach High School
Savannah, GA05.2006
Skills
- Store management
- Communication skills
- Customer service
- Filing
- Purchasing
- Call center
- Hospital experience
- Editing
- Accounting
- First aid
- Security
- Custodial Experience
- Store Management Experience
- Phone etiquette
- Management
- Time management
- Medical coding
- Environmental services
- Computer operation
- Medical terminology
- Employment & labor law
- Workplace health and safety regulatory compliance
- Sales
- Supervising experience
- Microsoft Powerpoint
- Data entry
- Proofreading
- Loss prevention
- Recruiting
- Microsoft Office
- Cash handling
- Hospitality
- Organizational skills
- Leadership
- Surveillance
- Analysis skills
- Windows
- Microsoft Excel
- Typing
- QuickBooks
- Computer networking
- Financial services
- Accounts Payable
- Microsoft Word
- Sanitation
- Client services
- Clerical experience
- Office experience
- Microsoft Outlook
- Computer skills
- Information security
- Administrative Experience
- Cash register
- Guest services
Certification
- Driver's License
- Cosmetology License
- CPR Certification
- Property & Casualty License
Timeline
Enviromental Services
PEIDMONT HOSPITAL
06.2025 - Current
Facilitie Custodian
Hospitality Staffing Solutions
08.2023 - 04.2025
Customer Service Representatives
PayPal
03.2022 - 06.2023
Customer Service Representative
Apple
01.2020 - 11.2021
Mail Handler Assistant
United States Postal Service
08.2018 - 08.2019
Security Guard
Macy's
11.2016 - 12.2017
Security Guard
Manning & Associates Security LLC
09.2013 - 07.2015
Custodian/Janitorial
Surge Staffing
03.2010 - 11.2012
Front Desk Receptionist
Emory
01.2007 - 12.2009
Medical Coding and Billing - Medical Field
Ultimate Medical Academy
Business Management - College
Atlanta Technical College
Business - High school or equivalent
A.E Beach High School