Akeem Wadley
Margate
Summary
Accomplished Store Manager with a proven track record, excelling in customer service and team leadership. Expert in relationship building, adept at problem-solving and multitasking, significantly enhancing customer satisfaction and team cohesion. Demonstrated success in recruiting and streamlining operations, achieving top-notch results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Store Manager
Top Tier Events
03.2023 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Lead Line Cook
CoConut Creek Casino
03.2019 - 12.2021
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Sales Associate
Finish Line
10.2016 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Food Service Supervisor
Popeyes
02.2016 - 04.2018
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
Customer Service /Customer Sales Representative
T-MOBILE
06.2015 - 01.2018
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Education
Commercial Cooking/ Professional Hospitality - Culinary
Atlantic Technical College
Pompano Beach, FL06-2020
High School Diploma -
Piper Highschool
Sunrise05-2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team building and leadership
- Recruiting and hiring
- Opening and closing procedures
- Relationship building and management
Timeline
Store Manager
Top Tier Events
03.2023 - 05.2024
Lead Line Cook
CoConut Creek Casino
03.2019 - 12.2021
Sales Associate
Finish Line
10.2016 - 01.2019
Food Service Supervisor
Popeyes
02.2016 - 04.2018
Customer Service /Customer Sales Representative
T-MOBILE
06.2015 - 01.2018
Commercial Cooking/ Professional Hospitality - Culinary
Atlantic Technical College
High School Diploma -
Piper Highschool
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