Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akeem Wadley

Margate

Summary

Accomplished Store Manager with a proven track record, excelling in customer service and team leadership. Expert in relationship building, adept at problem-solving and multitasking, significantly enhancing customer satisfaction and team cohesion. Demonstrated success in recruiting and streamlining operations, achieving top-notch results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Store Manager

Top Tier Events
03.2023 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Lead Line Cook

CoConut Creek Casino
03.2019 - 12.2021
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.

Sales Associate

Finish Line
10.2016 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Food Service Supervisor

Popeyes
02.2016 - 04.2018
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.

Customer Service /Customer Sales Representative

T-MOBILE
06.2015 - 01.2018
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Assisted call-in customers with questions and orders.

Education

Commercial Cooking/ Professional Hospitality - Culinary

Atlantic Technical College
Pompano Beach, FL
06-2020

High School Diploma -

Piper Highschool
Sunrise
05-2012

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team building and leadership
  • Recruiting and hiring
  • Opening and closing procedures
  • Relationship building and management

Timeline

Store Manager

Top Tier Events
03.2023 - 05.2024

Lead Line Cook

CoConut Creek Casino
03.2019 - 12.2021

Sales Associate

Finish Line
10.2016 - 01.2019

Food Service Supervisor

Popeyes
02.2016 - 04.2018

Customer Service /Customer Sales Representative

T-MOBILE
06.2015 - 01.2018

Commercial Cooking/ Professional Hospitality - Culinary

Atlantic Technical College

High School Diploma -

Piper Highschool
Akeem Wadley